Eiger Support Systems Inc., a wholly-owned subsidiary of the US-based Carolina Wholesale Group (CWG), was founded with a pretty good understanding of the American business landscape.
Eiger was founded with a clear vision: to bridge the gap between US businesses seeking efficient, cost-effective support and the vast pool of talented professionals in the Philippines. Our roots in the US give us a unique understanding of your operational needs and cultural nuances.
We provide a seamless extension of your team, ensuring high-quality service delivery while allowing you to significantly reduce operational costs. Our commitment is to your success, providing reliable, skilled professionals who integrate effortlessly into your workflow.
Our Vision "To be the leading provider of world-class remote staffing solutions, empowering businesses globally to achieve unprecedented growth and efficiency through exceptional talent."
Our Mission "To connect businesses with highly skilled and dedicated professionals in the Philippines, fostering long-term partnerships built on trust, transparency, and a shared commitment to excellence."
OUR SERVICES Specialized support tailored to your business needs, from sales and customer service to finance and IT:
• Sales Support • Customer Support • Purchasing Assistance • Finance and Accounting Assistance • IT Support
WHY WORK WITH US? Be part of a company that is redefining the outsourcing industry.
Work Environment • Enjoy the flexibility and comfort of a work-from-home setup, allowing for a better work-life balance.
Pros: I've seen some good flexibility, especially with the hybrid work model. As a Technical Support Specialist, working from home a few days helps a lot. It makes balancing personal stuff much easier.
Cons: It's not the same for everyone; some teams get way less flexibility. For software support roles, getting full remote approval is tough, even if your job can be done from anywhere. You're expected in the Austin, TX office often.
Advice to Management: Try to standardize flexibility policies across all departments. Trust employees more with remote work options, especially for roles like technical support that don't always need to be in the office.
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What is Eiger Support Systems' policy on remote or hybrid work arrangements for their IT support roles?
Eiger Support Systems Inc. offers a hybrid work model for many of its IT support positions, allowing employees to balance in-office and remote work. This setup is designed to support work-life balance while maintaining team collaboration for our clients in the tech industry.
What is the day-to-day work environment like at Eiger Support Systems Inc. for entry-level IT support roles?
At Eiger Support Systems Inc., the IT support team operates in a collaborative and fast-paced environment, typical for a growing technology company. You can expect to handle a variety of technical issues for clients, with opportunities to learn from experienced technicians.
