Pros: My direct team lead was super supportive, which was great as a Customer Service Representative. I always felt like I could ask for help. They even gave us decent training for new systems in this BPO industry.
Cons: Honestly, upper leadership felt really distant. There wasn't much clear direction or communication from them. It's tough figuring things out, especially working fully remote.
Advice to Management: Try to be more visible and transparent with your teams, especially those working remotely. A clear vision and consistent communication would really help.
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