Leadership's okay, but could be better.
Working at Unity Communications was okay, but the leadership really brought it down for me. My immediate team was good, but the folks higher up? Not so much.
My direct team lead was super supportive, which was great as a Customer Service Representative. I always felt like I could ask for help. They even gave us decent training for new systems in this BPO industry.
Honestly, upper leadership felt really distant. There wasn't much clear direction or communication from them. It's tough figuring things out, especially working fully remote.
Try to be more visible and transparent with your teams, especially those working remotely. A clear vision and consistent communication would really help.
