Pros: As a Front Desk Agent, I got to learn a lot about resort operations and guest services. The team at NUSTAR in Cebu is generally supportive, which is a big plus for hospitality. We do get some decent employee perks on resort amenities sometimes.
Cons: Work flexibility is a real challenge here. Getting your shifts changed or swapping with colleagues can be a headache. For many hospitality roles, especially as a Front Desk Agent in Cebu, it's pretty much all onsite, so don't expect any WFH options.
Advice to Management: Consider more creative scheduling solutions for staff. Maybe even look into hybrid models for non-frontline resort roles to improve overall employee satisfaction and retention.
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