In the Philippines, Quantrics by NQX is redefining customer experience by bringing together the expertise of a global leader and the passion of world-class Filipino talent. With roots in Canada and a strong hub in the Philippines, we are part of NQX’s 10,000-strong team that powers over 20 million customer interactions every year across more than 120 call types.
At Quantrics by NQX, we don’t just handle interactions, we create meaningful connections that inspire trust, strengthen relationships, and build a more connected world.
Rating Reviews
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Pros: You'll find some really supportive team leads in the Taguig office. They genuinely try to help you succeed as a Customer Service Representative. It's a decent place to get your foot in the door in the BPO industry.
Cons: Upper management sometimes feels really out of touch with the daily struggles of frontline staff. There's not enough consistent guidance from senior leadership. Can be frustrating when policies change without clear communication or understanding of actual contact center operations.
Advice to Management: Please try to bridge the gap between senior leadership and the agents on the floor. More transparent communication and understanding of daily operations would make a huge difference for our Customer Service Representatives.
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Pros: My direct team lead in the Taguig City office was usually pretty decent. They'd really try to help us out, especially for new Customer Service Representatives. There's a lot of focus on hitting metrics in this BPO industry.
Cons: Upper leadership, though, felt really disconnected from our day-to-day. It's tough when decisions get made that don't consider the reality of the call center environment. Sometimes, support felt inconsistent across different departments, which was frustrating.
Advice to Management: Upper management should really spend more time with the teams on the floor. Understanding the day-to-day challenges for Customer Service Representatives in the contact center could help a lot. More consistent policies across teams would also be a big plus for morale.
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Pros: The starting pay as a Customer Service Representative is pretty competitive for the BPO industry here. You get paid on time, always, which is a big plus.
Cons: But annual raises are tiny, often less than 3%, which isn't much. The health benefits package for the Manila office isn't great either; it barely covers much beyond basics. For a corporate environment, they could do better.
Advice to Management: Management really needs to look at increasing annual raises to keep up with inflation and improve the health insurance options. Better benefits would help retain talent.
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What is the day-to-day work environment like at Quantrics Enterprises Inc. for a software developer?
Quantrics offers a collaborative environment for software developers, with teams often working on innovative solutions. There's a focus on continuous learning and development, encouraging open communication and knowledge sharing amongst colleagues.
What kind of benefits does Quantrics Enterprises Inc. offer its employees in the Philippines, especially for entry-level IT roles?
Quantrics Enterprises Inc. in the Philippines typically provides a standard benefits package for IT professionals, including health insurance (HMO) and leave credits. While specific details can vary by role and tenure, employees generally have access to these core benefits from the start of their employment.
What is the typical work environment like for a software developer at Quantrics Enterprises Inc. in the Philippines?
Quantrics Enterprises Inc. fosters a collaborative and fast-paced environment, common in the IT-BPO industry. Developers often work in agile teams, focusing on delivering quality software solutions.
What is the typical salary range for a customer service representative at Quantrics Enterprises Inc. in the Philippines?
Salaries for customer service representatives at Quantrics Enterprises Inc. in the Philippines generally range from PHP 25,000 to PHP 35,000 per month, depending on experience and specific project assignments. This includes base pay and potential performance-based incentives.
What is the work-from-home policy like at Quantrics Enterprises Inc. for roles in IT, particularly in the Philippines?
Quantrics Enterprises Inc. offers a hybrid work model, allowing employees in IT roles, especially those based in the Philippines, to work remotely several days a week. This arrangement balances in-office collaboration with the flexibility of working from home, supported by company-provided resources for remote setups.
