Pros: As a Customer Service Representative, the shift options were somewhat predictable. You can swap shifts with colleagues if you plan ahead, which helps in the fast-paced shipping industry. It's a big corporate company, so there's a structure for everything.
Cons: True work flexibility here isn't great, especially for entry-level customer support roles. Most roles are strictly onsite in the Miami, Florida office, with no real WFH options. Don't expect much leeway if you need a last-minute change to your schedule.
Advice to Management: Consider offering more hybrid or remote options for customer support, especially after the pandemic showed it's possible. Giving employees more control over their schedules would boost morale and reduce turnover for these critical logistics roles.
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