Total 696 service operations manager job vacancies in Malaysia

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities 

The selected candidate(s) will be a key member of the small team working at Stranger Soccer Kuala Lumpur, assisting with various marketing, operations, and community engagement initiatives. 

• Serving on the front lines of the customer experience, supporting as an on-ground host for a few football sessions each week. 

• Coordinating and executing various tasks related to the daily operation of the business, such as social media, marketing, event coordination, player communications, and outreach.

The candidate will:

• Gain experience in the daily operations of a sports and community-based business. 

• Gain confidence in communicating and engaging with players and partners. 

• Gain practical exposure in sports marketing, event coordination, and customer experience. 

• Gain understanding of how Stranger Soccer builds and grows its player community in Kuala Lumpur. 

• Student or recent graduate in Marketing, Sports Management, Communications, or a related field 
• Strong written and verbal communication skills 
• Enthusiastic, organised, and eager to learn 
• Friendly, positive attitude and a team player 
• Passion for football is a BIG PLUS

The Payroll Manager – Asia Pacific (APAC) will lead a team of up to 10 overseeing payroll operations working closely with outsourced partners across multiple countries in the region.   

The role will be the escalation point for complex payroll issues and ensure strict adherence to local labour laws and tax regulations.  Responsible for ensuring accurate, timely, and compliant payroll delivery while supporting tech‑industry demands such as global mobility, equity compensation, scalable processes, and high‑growth workforce expansion. Partnering closely with HR, Finance, Compensation and Benefits, Global Mobility, and external vendors (Dayforce and EX3 who manage our Employee Central Payroll) to deliver a world‑class payroll experience in a dynamic and innovative environment.

1. Strategic Regional Leadership

• Define and execute the regional payroll strategy that supports rapid scaling, new country expansion, harmonisation and merging of entities and evolving tech‑industry regulatory requirements.
• Serve as the senior payroll advisor to People/HR leadership, Finance, and executive teams on APAC payroll matters.
• Anticipate business needs in a high-growth, high-change environment and proactively adapt processes.
• Leading on payroll projects including acquisition integration, systems implementation, migration and continuous improvement activities

2. Governance, Controls & Compliance

• Ensure team awareness and understanding of latest payroll policies, updates in legislation and procedures
• Own APAC payroll governance, ensuring all payroll activities adhere to internal controls, SOX, data privacy requirements, and audit expectations.
• Maintain deep knowledge of country-specific payroll, tax, social insurance, and labour regulations across APAC’s diverse markets.
• Partner with Legal, Security, and Compliance teams to meet GDPR/APAC data protection standards, including handling sensitive employee data securely.

3. Payroll Operations Oversight

• Oversee end-to-end payroll operations across multiple APAC countries, delivering accurate and timely payroll for tech employee populations (full-time, contractors, interns, remote/hybrid workers).
• Coordinate year-end payroll processes, including tax reporting, annual statements, and compliance filings for each country
• Manage complex payroll cycles involving Global Mobility, RSUs, ESPP, bonuses, sign-on awards, retention plans, and variable pay common in tech compensation.
• Review and sign off on payroll reconciliations, general ledger journals, funding, variance reports, and statutory filings.

4. Vendor Management

• Lead relationships with regional and in-country payroll vendors
• Evaluate and implement new payroll models as the company expands into new APAC markets.
• Drive performance reviews, SLA monitoring, and contract negotiations.

5. Technology, Automation & Innovation

• Champion payroll automation, system optimization, and integration with HRIS/Finance platforms (SAP SuccessFactors, and Success Factors Payroll (ECP)
• Partner with IT, HRIS, and Product teams to streamline workflows, integrations, data flows, and reporting.
• Support digital transformation initiatives such as self‑service, real‑time analytics, and centralized dashboards.

6. People Leadership

• Lead and manage a regional team of payroll professionals, providing mentorship, performance feedback and career development opportunities (currently based in Taiwan and Malaysia),
• Foster a culture of operational and customer excellence, innovation, and continuous learning. 
• Provide a supportive environment that promotes problem solving through root cause analysis and identification of standard ways of working
• Ensuring adaptability within the team to provide back ups and succession planning
• Promote collaboration with our global operations hub

7. Stakeholder & Employee Experience Management

• Act as the senior escalation point for complex payroll queries and executive-level cases
• Partner with Total Rewards on equity vesting events, stock transactions, and tax treatments
• Work with Global Mobility on cross‑border assignments, remote worker arrangements, and complex tax obligations
• Communicate payroll changes clearly in a fast-paced technology environment where transparency and employee trust are critical

8. Managing budgets for Payroll costs in APAC region

• Monitoring YTD spend against budgeted costs
• Raise Purchase requisitions as necessary

• Define and support the achievement of project success criteria including time, cost, quality, and performance.
• Develop and maintain detailed project plans and schedules.
• Monitor project finances and ensure alignment with budgetary targets with the project quantity surveyor team.
• Manage change control processes and ensure proper documentation
• Lead and facilitate cross-functional project teams.
• Ensure effective communication and collaboration across all stakeholders.
• Manage the flow of project information through meetings and written communications.
• Maintain effective project governance, processes, and systems.
• Prepare formal project progress reports and other documentation.
• Ensure compliance with quality, safety, health, and environmental standards.
• Client & Stakeholder Engagement
• Act as a key point of contact for clients and consultants throughout all project stages.
• Identify opportunities to develop new business with existing clients and escalate to senior management.
• Ensure key learnings and project data are captured in internal knowledge systems.

• Research and develop aggressive strategies and plan for upstream Oil, Gas Laboratory, Field Services, Production Chemicals related opportunities through existing and new client with the ability to drive the revenue.
• Maintain high level professionalism with client’s top management.
• Responsible to develop mid and long term goals in line with Group’s initiatives and meeting client’s expectation, including but not limited to deliver stated goals including revenue and profit targets, direct the local division sales by identifying and securing business opportunities through offering existing and new products and services, develop strategy plans to manage sales and operating budgets, analyze and review the effectiveness of plans inclusive of approach, cost and results towards Client’s expectation, establish and implement medium to long term goals and objectives.
• Lead and involve in the project proposal submission technically and commercially.
• Drive new business growth and build critical mass within agreed timeframes in target regions.
• Manage relationships with the in country team and ensure effective service levels.
• Collaborate with SGS other line of business toward development and success of SGS business in Malaysia.
  • Monitor and analyze market forecast and business trends to understand client activity trend for downstream business opportunities.
  • Develop and implement strategic Upstream/downstream/ Renewable Energy business plans to grow the business to align with the market and company goals.
  • Deliver agreed country goals including revenue and profits/LC targets (budgeted local contribution) for downstream business.
  • Initiate the development of new services and products to meet emerging market needs.

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities
Operations

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Work with the team on meeting KPI standards, as per the company's procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Finances

• Proactively work to maintain and monitor accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Accurate and timely billing of vendors and resolve accounting issues
• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
• Monitor intercompany accounting discrepancies via AJAX report

Sales / Retention

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
• Participate to the transition of new business/ updates to existing business
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS

People

• Identify with manager / supervisor, develop, and mentor your No. 2
• Support the supervisor where needed
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee
• Follow-up new hires training as per the company requirement standards
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
• Be open to implementing new system changes and enhancements with your team?
• Be involved and suggest system/process improvements
• Set the tone of this environment within your team

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Project Support & Coordination

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.
• Assist in establishing and maintaining a robust communication framework to align all stakeholders, facilitating swift decision-making and proactive issue resolution.

Monitoring & Reporting

• Track project progress and performance indicators; prepare updates and reports
• Manage change control processes and maintain accurate change logs.
• Assist in weekly dashboard, formal progress reports and presentations for stakeholders.

Stakeholder Engagement

• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.
• Assist in proactive cost tracking and forecasting with Client’s QS to monitor budget utilisation, assess potential risks early, and provide real-time cost reporting.
• Assist in maintaining structured payment certificate process, ensuring claims are aligned with verified progress and maintaining healthy cash flow for all project stakeholders.

In this role, you will become part of the Performance Excellence Pillar. The role is intended to work on Quality escape, RCA, KPI, and strategic prediction by analyzing data countries/clusters. You will have the opportunity to lead continuous improvement projects, according to the requirements, and deliver the expected business impacts. You will be working closely with Process Engineers, BAU Leads, Transformation on compliance-related initiatives and local projects.

• Analyze and identify areas for improvement in BAU (Business as Usual) processes and drive convergence of processes and tools
• Identify and implement solutions that translate into standardization and process efficiency while balancing local BAU needs
• Evaluate, develop, and implement policies and procedures, mapping business processes, capturing and sharing best practices between the respective countries and regions
• Facilitate and organize improvement and problem-solving workshops, brainstorming with stream members
• Work with metrics and data to identify improvement opportunities, delivering data-driven analysis and business cases
• Cooperate with Global Enablement, Governance, Process Owners, and Operations leaders to ensure we maintain high-quality deliverables and our delivery standards are met or exceeded.
• Utilize the AI concept to streamline the process to gain the operation efficient.

The Pre-Sales and Post-Sales Support Associate within the Strategic Analytics and Insights (SAI) team plays a vital role as the key liaison between Commercial, Finance, and Sales teams. This role involves providing expert guidance on finance processes, ensuring strict adherence to the Monthly Closing deadlines, and supporting the smooth execution of sales operations. You will work closely with sales development teams across APAC, collaborating with cross-functional teams to optimize tools and processes that accelerate the sales cycle, enhance efficiency, and drive business growth.

Responsibilities:

• Collaborate with SA&I sales representatives to support day-to-day Inside Sales activities and ensure seamless operations.
• Assist sales representatives in updating decks with NIQ branding, ensuring all sales content is polished and client-ready.
• Manage and maintain CRM records for sales representatives, ensuring accuracy and consistency.
• Analyze market data to identify trends, patterns, and actionable insights to inform sales strategies.
• Handle invoicing and contract renewals, ensuring timely and accurate billing processes.
• Ensure proper revenue recognition by updating project dates and coordinating follow-ups with operations and sales representatives on pending tasks.

We are looking for a hands-on and commercially minded Finance Manager to take ownership of the company’s finance function. As the key finance owner in the company, the Finance Manager manages the finance function end-to-end. The Finance Manager works closely with the CEO on financial planning, cashflow management, forecasting, reporting, and accounting.

The ideal candidate is someone who combines strong finance fundamentals with business acumen, and is comfortable operating in a fast-paced, growing company environment.

Key Responsibilities

Financial Planning & Analysis

• Prepare and manage company budgets, forecasts, and financial plans
• Develop and maintain:
• P&L forecasts
• Cashflow projections
• Budget vs actual reporting
• Financial dashboards and KPI reporting
• Support scenario planning and financial modelling for business decisions

Business Planning

• Advise the CEO with financial analysis and business insights
• Assist with cost management and profitability tracking
• Provide financial input for operational and strategic initiatives

Financial Operations

• Do accounting using Xero
• Oversee monthly management accounts and financial reporting
• Monitor company cashflow, expenses, and working capital
• Ensure timely and accurate financial closing processes
• Improve finance workflows, controls, and reporting systems

Audit & Compliance

• Prepare company accounts, reconciliations, and supporting documentation for annual financial audits
• Coordinate annual financial audits and liaise with external auditors
• Ensure compliance with accounting standards, tax requirements, and statutory filings
• Work with external accountants, tax agents, and corporate secretaries
• Prepare regular reports to shareholders

Requirements

• Minimum 5 years of relevant finance/accounting experience, with at least 2 years in a finance management or FP&A
• Degree in Finance, Accounting, or related field
• Strong experience in:
• Financial forecasting
• Budgeting and FP&A
• Cashflow management
• Financial reporting
• Audit coordination
• Good understanding of accounting standards and financial controls
• Experienced in company financial audits
• Strong Excel / financial modelling skills
• Detail-oriented, analytical, and able to work independently
• Experience working in SME, startup, SaaS, or technology environments is an advantage

Job Summary

We are seeking an experienced Contract Manager to support the delivery of large-scale data centre / mission-critical developments. This role will be responsible for managing the full spectrum of contractual and commercial activities, ensuring that projects are delivered in line with contractual obligations, commercial strategy, and risk management protocols.

The successful candidate will play a key role in administering contracts, managing claims and variations, and supporting procurement and delivery teams across high-value CSA and MEP packages.

Key Responsibilities

Contract Administration & Governance

• Manage and administer contracts across the project lifecycle, ensuring compliance with agreed terms and conditions
• Oversee contract documentation, including subcontracts, amendments, and change orders
• Ensure adherence to contract frameworks (e.g., FIDIC, NEC, or bespoke client contracts)
• Provide guidance to project teams on contractual obligations, rights, and risk exposure

Commercial & Claims Management

• Lead the assessment and management of variations, claims, and disputes, particularly for MEP and specialist packages
• Review contractor submissions including EOT (Extension of Time), cost claims, and change requests
• Support negotiation and resolution of commercial issues with contractors and vendors
• Maintain detailed records to support commercial positions and dispute avoidance

Procurement & Package Management

• Support procurement activities including preparation of tender documentation, contract terms, and bid evaluations
• Provide input on contract strategy for key packages such as:
  • Mechanical systems (HVAC, cooling infrastructure)
  • Electrical systems (MV/LV, UPS, generators)
  • Specialist data centre equipment and installations
• Ensure contracts are aligned with project delivery strategies and timelines

Risk & Compliance Management

• Identify and manage contractual and commercial risks across the project
• Ensure all contractual processes meet internal governance and compliance standards
• Support risk mitigation strategies through proactive contract management and issue resolution

Stakeholder Management

• Act as a key point of contact for contractual matters between clients, consultants, contractors, and internal teams
• Work closely with project managers, cost managers, and engineering teams to ensure alignment
• Facilitate effective communication and escalation of contractual issues when required

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service  advisor  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The Role:

The Operations Executive is responsible for the monitoring of order process flow from receiving of order from Seller center to Customer(s) doorstep. He/she will also need to provide insights on the day-to-day activities to ensure that operations will run smoothly.

Your responsibilities will include:

• Generate daily and monthly operational related data reports, analyze quantitative data, and work with related teams to identify and solve problems.
• Responsible for all day-to-day operational aspects of the retail inventory management, monitor of ordering issue, and other key related to ecommerce operations.
• Develop and implement data visualization/dashboard, data analytics and other strategies to generate actionable insights.
• Support teams in defining business processes, developing operational roadmaps, and associated system requirements.
• Coordinate with the warehouse to ensure successful execution of fulfillment, orders and processes to accommodate client needs and requests.
• Respond to troubleshoot, and resolve daily receiving, fulfillment, and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution.
• Perform other relevant duties according to the business needs.
• Support processes to ensure all aspects of the ecommerce operations run smoothly

What we are looking for - the ideal profile

• University degree in any related field
• 1-2 years of experience in Operations, Fulfillment, Supply chain or any related fields
• Good attention to details and good ability to analyze data
• Thrive in a fast-paced start-up and Ecommerce environment

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

Key Responsibilities:

Administer and configure Microsoft 365 services, including user accounts, security groups, SharePoint, Teams, Exchange, and OneDrive. Microsoft Intune device policy and Autopilot, Conditional Access, audit-log review, and license assignment.

Configure and manage Jira workflows, permissions, and user roles to ensure optimal usage across teams. Integrate Jira with other tools as needed. Includes Jira Assets administration.

Manage and optimize Jira Service Management for IT service requests, incident management, and change requests to ensure smooth internal processes. Includes request type, queue, SLA, and automation-rule design across ITIL-aligned practices (incident, request fulfillment, change, problem, knowledge, and service-level management).

Implement and manage access permissions for internal systems, ensuring users have the appropriate level of access based on their roles and responsibilities.

Set up and maintain SSO solutions across systems, including Microsoft Azure AD, ensuring smooth authentication processes for users. Covers SAML and SCIM integrations with a broad SaaS estate

Design and enforce security policies, including password policies, multi-factor authentication (MFA), and encryption standards, in accordance with best practices and regulatory requirements.

Ensure efficient and secure processes for onboarding and offboarding employees, including creating user accounts, assigning roles, and revoking access when necessary.

Set up and manage internal systems to meet business needs, ensure secure integration with existing platforms, and maintain alignment with IT security and compliance standards.

Deploy and manage mobile and endpoint devices using Microsoft Intune (for Windows and Android) and Jamf (for Apple devices). Enforce security policies, ensure compliance, and provide remote support capabilities across all managed devices.

Monitor system logs and perform regular audits to ensure compliance with security policies. Respond to and mitigate security incidents.

Automate repetitive tasks related to user management, access control, and system configurations using PowerShell, Bash, or other scripting languages. Includes Jira/JSM automation rules

Ensure that systems meet compliance standards such as GDPR, HIPAA, or other relevant regulations, and participate in internal and external audits.

Operate within ITIL-aligned service management practices — incident, request fulfilment, change, problem, knowledge, service-level, and vendor management — using JSM as the system of record. Maintain queue hygiene, SLA compliance, and accurate ticket categorization.

Author and maintain Runbooks, Standard Operating Procedures, and Knowledge Base articles in Confluence to enable consistent service delivery.

Liaise with SaaS vendors (e.g., Atlassian, Microsoft) and internal Compliance and Finance teams to coordinate license renewals, seat planning, tier upgrades, and order-form approvals.

Plan, document, and execute IT changes (e.g., permission scheme updates, SaaS integrations, group rollouts) under appropriate peer or stakeholder review, with rollback procedures and clear customer communication.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in system administration or IT systems configuration.
• Expertise in Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive.
• Experience in Jira administration (user roles, permissions, and workflow configurations).
• Experience in Jira Service Management for handling IT service requests and change management.
• Strong knowledge of SSO technologies, particularly Microsoft Azure AD and other identity management platforms.
• Familiarity with access control policies and user lifecycle management (provisioning, de-provisioning).
• Hands-on experience with cybersecurity best practices, including MFA, encryption, and vulnerability management.
• Strong proficiency in scripting languages such as PowerShell and Bash for automating tasks.
• Experience with cloud platforms (Azure, AWS) is a plus.
• Awareness of and exposure to ITIL 4 service-management practices (incident, request fulfilment, change, problem, knowledge, service-level, vendor management).
• Experience with SaaS platform administration.
• Strong written communication and documentation skills — able to author runbooks and Knowledge Base articles, and comfortable using dashboards and metrics.
• Exposure to enterprise AI tooling is a plus.

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We are seeking a proactive and detail-oriented Procurement Officer to support our Headquarters Procurement Department in managing procurement activities across global operations, with a primary focus on Southeast Asia. The successful candidate will coordinate procurement requests, manage supplier relationships, oversee purchasing processes, and ensure timely delivery of goods and services while maintaining cost efficiency and quality standards. 

Job Responsibility

• Coordinate procurement requests received from internal departments and allocate them to the appropriate regional procurement personnel. 

• Monitor procurement progress across multiple regions to ensure the timely purchase and delivery of the correct items and quantities. 

• Manage local procurement activities in Malaysia, including supplier sourcing, quotation comparison, purchase order processing, shipment tracking, invoice verification, cost recording, and payment coordination. 

• Identify and develop relationships with reliable and cost-effective suppliers to achieve optimal procurement outcomes. 

• Support financial settlement processes for procurement activities in other regions and ensure accurate cost documentation and reporting. 

• Regularly evaluate supplier performance, pricing competitiveness, and service quality, and recommend improvements where necessary. 

• Maintain and update procurement inventories and item lists according to business requirements. 

• Coordinate with suppliers and internal stakeholders on customized merchandise or promotional items, ensuring that production specifications, dimensions, colors, and quality requirements are accurately implemented. 

• Handle after-sales issues by communicating with suppliers, coordinating resolutions, and providing timely updates to relevant departments. 

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, Procurement, or a related field is preferred. 
• Strong communication, coordination, and interpersonal skills.
• Fluency in Bahasa Indonesia is a requirement for this role. 
• Proficient in Microsoft Office applications, particularly Microsoft Excel. 
• Highly organized, detail-oriented, and responsible with strong problem-solving abilities. 
• Excellent time management and project management skills, with the ability to handle multiple tasks simultaneously. 
• Experience in procurement, purchasing, supply chain, or vendor management is an advantage. 
• Ability to work effectively in a fast-paced and multicultural environment. 

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China

Role Overview

We are hiring a QS Procurement Lead to drive end-to-end procurement strategy for large-scale data centre / mission-critical projects. This role will focus on commercial procurement, tender management, and contract award across high-value CSA and MEP packages.

You will play a key role in ensuring cost-effective sourcing, contract compliance, and timely procurement delivery, working closely with cross-functional teams in a fast-paced project environment.

Key Responsibilities

Procurement Strategy & Planning

• Lead procurement strategy, sourcing plans, and package structuring
• Manage trade packaging across:
  • CSA (Civil, Structural, Architectural)
  • MEP (HVAC, Electrical, ELV, Fire Protection)
• Align procurement timelines with project programme and delivery milestones
• Drive value engineering, cost optimisation, and market benchmarking

Tendering & Bid Management

• Manage full tender lifecycle: RFQ / RFP, tender issuance, bid analysis, and award
• Conduct commercial bid evaluations, cost comparisons, and benchmarking
• Lead contract negotiations with contractors and suppliers
• Ensure clarity on scope, pricing, specifications, and risk allocation

Contracting & Commercial Management

• Draft and manage contracts, subcontracts, and procurement documentation
• Work with contract frameworks such as FIDIC, NEC, bespoke agreements
• Maintain alignment with cost plans, budgets, and financial targets
• Track procurement commitments and ensure cost control governance

MEP-Focused Procurement

• Manage procurement of key MEP systems:
  • HVAC / Cooling systems (CRAC, CRAH, chillers)
  • Electrical systems (MV/LV, UPS, generators)
  • Data centre infrastructure and specialist vendors
• Coordinate closely with engineering and design teams to ensure technical-commercial alignment

Stakeholder & Supplier Management

• Build and manage relationships with contractors, vendors, and supply chain partners
• Collaborate with cost managers, project managers, consultants, and engineers
• Act as the key commercial interface during procurement and contract award phases

Governance & Compliance

• Ensure procurement activities comply with internal policies, audit requirements, and governance frameworks
• Maintain accurate documentation for tendering, evaluation, and contract approvals
• Drive best practices in procurement processes and efficiency improvements

Key Responsibilities:

1. Strategy Development and Execution

a. Strategic Planning: Partner closely with the Senior Director and leadership team to shape the CX & Service Operations strategy, ensuring alignment with company priorities and financial targets.

b. Translation to Execution: Convert strategic priorities into clear roadmaps, initiatives, and OKRs across Service Operations.
c. Prioritization: Support trade-offs and decision making by bringing structure, data, and clear recommendations to leadership.
 

2. Chief of Staff and Governance

a. Operating Cadence: Own and run core governance forums, including MBRs, QBRs, leadership reviews, and All Hands.

b. OKR Management: Track progress against OKRs, ensuring clear ownership, visibility, and accountability across teams.

c. Executive Support: Act as a thought partner to the Senior Director, preparing materials, defining narratives, and ensuring alignment ahead of key decisions.
 

3. Cross-Functional Program Delivery

a. Project Leadership: Lead and drive highly complex, cross-functional initiatives across Product, Finance, Marketplace, Vendor Ops, and Support teams.

b. Execution Tracking: Ensure initiatives are delivered on time, with clear milestones, risks identified early, and mitigation plans in place.

c. Problem Solving: Act as the escalation point for key blockers, driving resolution across teams and senior stakeholders.
 

4. Performance Management and Insights

a. KPI Ownership: Track and analyse core operational metrics (CSAT, contact rate, cost per contact, cost to onboard, automation rate, etc.) to identify performance gaps and opportunities.

b. Insight Generation: Translate data into actionable insights and recommendations to improve both customer experience and cost efficiency.

c. Reporting: Deliver clear, concise updates to leadership on performance, risks, and progress against strategic priorities

We are seeking a proactive and experienced Assistant Security Manager to support our Security team at Novotel Johor Bahru City Centre. In this role, you will assist in ensuring the safety and security of guests, employees, and hotel assets. You will help oversee daily security operations, respond to incidents, and ensure compliance with safety standards in alignment with Sofitel brand values.

Job Description

• Assist the Security Manager in overseeing daily security operations and team deployment
• Ensure the safety and security of guests, employees, and hotel property at all times
• Respond promptly to emergencies, incidents, and guest concerns with professionalism and efficiency
• Conduct regular patrols and inspections of hotel premises, including public areas, back-of-house, and perimeter
• Monitor CCTV systems and security equipment to ensure proper functioning
• Support the implementation of safety, fire, and emergency procedures
• Assist in conducting investigations of incidents, accidents, and security breaches
• Coordinate with local authorities when necessary
• Maintain accurate reports and documentation of daily activities, incidents, and security logs
• Provide training and guidance to security staff to maintain high standards of performance
• Ensure compliance with company policies, legal regulations, and safety standards
• Promote a secure, welcoming, and professional environment for guests and staff

Are you a natural leader who thrives on coaching others to victory?

Join the Global Leader, Right Here in Malaysia

For over 50 years, Rentokil Initial has been the brand Malaysians trust. We are the premier name in the pest control and hygiene services industry, dedicated to protecting people, enhancing lives, and preserving our planet. 

As our presence expands across 11 major cities nationwide, we are looking for a passionate and dynamic Sales Manager to lead the charge. If you are a motivated "player-coach" who loves to build and inspire a high-performing team, this is your opportunity

How You'll Make an Impact

1. Team Leadership & Coaching:

• Mentor & Develop: Act as a true "player-coach," spending significant time in the field to provide real-time coaching, feedback and support.
• Inspire & Align: Lead high-energy team meetings, translating company strategy into a clear, actionable sales plan.
• Drive Performance: Develop your team into sales superstars, managing their activity, pipeline, and skill gaps to ensure success.

2. Strategic Growth & Revenue:

• Own Your Market: Take full accountability for the branch's top-line revenue, driving new business acquisition, client retention, price increases, and cross-selling opportunities.
• Be a Data-Driven Strategist: Use sales data to review pipelines, identify winning strategies, and forecast accurately.
• Become the Market Expert: Keep a pulse on market trends and competitors, sharpening our unique selling propositions.

3. Customer & Operational Excellence:

• Champion Customer Relationships: Personally visit key clients to understand their needs, gather feedback, and ensure we are delivering service that delights.
• Act as the Key Problem-Solver: Be the central point of contact for complex service issues. You will be hands-on, liaising directly with clients and internal departments (like Service and Operations) to manage challenges and see them through to a successful resolution.
• Quarterback Major Deals: Guide your team in coordinating, negotiating, and closing complex contracts, ensuring a smooth handover to operations.
• Be Hands-On: Be agile and ready to conduct on-site inspections (yes, sometimes under the sun!) to support your team and secure new business.
• Drive Accountability: Take responsibility by ensuring your team's daily sales activities are accurately and promptly updated in our system.
• Collaborate to Win: Work closely with service and finance teams to ensure a seamless customer experience, including assisting with collections.

What It Takes to Succeed:

• A "Leader-Coach" Mentality: Dynamic, results-oriented, and believes in building people up. You excel at fostering teamwork and positive energy.
• Proven Leadership: At least 5 years of successful sales management or supervisory experience. A Diploma or Degree in any field is a plus.
• Data-Driven & Analytical: Use data to make decisions, manage performance, and coach your team effectively.
• A Master Networker: Natural talent for building and maintaining strong, trust-based customer relationships.
• Resilient & Autonomous: Self-starter who thrives on challenges and can work independently to get the job done.
• Field-Ready: Comfortable working outdoors, conducting on-site visits, and leading from the front.
• The Essentials: Must possess a valid driver's license, own vehicle and a Malaysian citizen or hold relevant resident status.

Get to Know the Team

• The GrabMart Merchant Acquisition team owns the full merchant journey. This journey includes shaping acquisition strategy and curating the right assortment, as well as setting pricing, designing promotions, and driving partner success across our on-demand retail and groceries platform.
• We work closely with Marketing, Operations, Product, and Regional teams to deliver standout selection, smart pricing, and best-in-class experiences for our users.
• In this role, you'll partner closely with Key Account Managers and Partner Operations. You'll bring strategic retail partners on board, including supermarkets, convenience chains, specialty, lifestyle, and FMCG brands. You'll ensure a seamless onboarding experience together with the KAM team.

The Critical Tasks You Will Perform

• Develop and execute strategies to acquire new merchants for GrabMart, including identifying new business opportunities, building relationships with key decision-makers, and negotiating commercial agreements.
• Manage a pipeline of prospective retail partners, tracking progress and ensuring consistent follow-up to hit acquisition targets.
• Collaborate with cross-functional teams — including Key Account Management, Marketing, Product, and Operations — to ensure a cohesive approach to merchant acquisition and onboarding.
• Analyze retail and quick-commerce trends, competitor activity, and category developments to identify opportunities and refine acquisition strategies.
• Meet or exceed monthly and quarterly targets across new merchant signings, category coverage, and GMV contribution — reporting on progress and adjusting strategies as needed.

• Develops, implements, and maintains technical quality assurance and control systems and activities.
• Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of the construction and future operation management.
• Participates in the reviewing of engineering designs to contribute quality requirements and considerations.
• Assists construction support areas in gathering and analyzing data.
• Demonstrable experience in the managing of multi-disciplined semiconductor projects and/or other relevant industries is strongly preferred.
• Implement construction quality management in construction activities.
• Collaborate with core team to perform the audits to validate and confirm Contractors’ QA/QC (Quality Assurance and Quality Control) activities.
• Focal Point for specific discipline, excellent familiarity with the project scope and drawings.
• Review and follow up the Contractors’ QA/QC plans and relevant Quality Documentation and verify execution is done per latest and updated IFC.
• Review and follow up the Contractors’ Quality records.
• Issues and tracks NCR (Non-Conformance Record) items till closure.
• Supports and coordinates Mock-ups.
• Escalation path for relevant Lead Project Manager.
• Performs incremental checks to validate and confirm Contractors’ installations.
• Attend mutual QC walk down with Owners.
• Supports Design Verification (DV) Process and start-up and commissioning quality issues.
• Root cause analysis and problem-solving program. Tracking defect rectification and closure in time.
• Perform Quality training for Subcontractors.
• Summarize and categorize all kinds of Quality inspection statistic data and list down for supervision, analysis and outcome report for improvement and recovery.

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 

• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 

• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 

• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 

• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 

• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

We're looking for a commercially-minded product marketer who can move between strategy and execution without missing a beat. You'll have 3–5 years in product marketing, growth, or a hybrid role — ideally in B2B SaaS, fintech, or payments — with hands-on experience in paid campaigns, CRM and outbound tools, and building the sales enablement materials that actually get used.

Your writing is precise enough for a CFO and practical enough for a sales rep. And while you don't need to arrive as a payments expert, genuine curiosity about the space will take you far here.

This role suits someone who's genuinely curious about the payments space — cross-border transactions, financial crime prevention, the problems PSPs and treasury teams lose sleep over. You don't need to arrive as an expert, but that curiosity will matter.

This is a full-time role reporting to the Growth & Brand Director, based in Kuala Lumpur (KL Eco City) or Singapore (Robinson Road)

Core Responsibilities:

Product Marketing & Positioning

• Own ICP framework development and maintenance, defining buyer segments, pain points, and use cases across PSPs/fintechs, banks, and corporate treasury audiences
• Develop and refine competitive positioning and messaging for iPiD's core products (Validate and Node)
• Translate product and market intelligence into sales enablement material like talk tracks, one-pagers, brochures
• Build and maintain the sales enablement library in coordination with the Growth & Brand Director

Demand Generation & Paid Advertising

• Plan, execute, and optimise paid campaigns on LinkedIn and Google
• Run structured A/B tests across ad copy, targeting, and landing pages; document learnings for ongoing iteration
• Work with the Growth & Brand Director on CRO priorities

Outbound & CRM Operations

• Build and manage Apollo prospecting sequences for the sales team, including persona targeting, messaging, and sequence logic
• Maintain Pipedrive hygiene: data accuracy, pipeline stage discipline, and contact enrichment
• Produce pipeline analytics dashboards to support weekly and monthly reporting

Market Research & Insights

• Monitor the competitive and regulatory landscape across key markets
• Translate market and customer insights into positioning updates and sales team briefings
• Support ICP validation through ongoing research and feedback loops with sales

Experience

• 3–5 years in product marketing, growth marketing, or a combined role, ideally in B2B SaaS, fintech, or payments
• Demonstrated experience with paid advertising (LinkedIn Ads and/or Google Ads) including hands-on campaign management
• Familiarity with CRM and outbound tools
• Experience producing sales enablement materials (decks, one-pagers, talk tracks) for technical or financial products

Skills & Attributes

• Strong analytical instinct, comfortable building frameworks, interpreting funnel data, and making data-informed decisions
• Able to move between strategic thinking and tactical execution without needing a separate brief for each
• Clear, precise written communication as this role produces materials that reach CFOs, Heads of Payments, and compliance leads
• Structured and self-directed; able to manage multiple workstreams with limited oversight
• Interest in or existing knowledge of payments infrastructure, cross-border transactions, or financial crime prevention is a strong plus

Why This Role

• You'll own meaningful work from day one, not assist on it
• Direct line to the Growth & Brand Director and exposure to C-suite conversations on strategy and market expansion
• Opportunity to build the playbooks and infrastructure that will scale with the team post-Series A
• A product that solves a real, complex problem in a market that's moving fast

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and reservations staff
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

About the Role

Responsible to lead and deliver the overall HR services, particularly in Payroll & Benefits services across the APAC countries under the Regional Shared Services Centre, focus on the internal client which includes managing critical service issues to resolution, liaising with countries HR Business Partners to ensure services meet required standards (inclusive of third party suppliers) and the ability to align to the business strategy in different countries within the SGS APAC region and imperatives to ensure the service delivery is in line with the requirements and expectations under the Service Level Agreement (SLAs).

Responsibilities

• Oversee the Payroll & Benefits functions / areas in the HR Shared Service Centre to ensure quality and efficiency of the services in line with the Service Level Agreement (SLAs) and fully comply to the related standard & legislation.
• Accountable for the timely delivery of the Payroll & Benefits services and processes, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as day-to-day liaison with different stakeholders in APAC countries.
• Establish and standardize work procedures and best practice across different countries to improve the efficiency of the shared service team.
• Ensure the necessary interface and infrastructures are in place to facilitate the services offer to the countries.
• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.
• Ensure the governance of the service operations, including managing the budget, schedule expenditures and cost effective measurements of the shared services.
• Carry out necessary standard and process audit to ensure the compliance and alignment of the HR practices across different countries legal requirements.
• Manage the shared service team and develop a high performance culture within the service centre.
• Analyse variances in operations and initiate gap / cost reduction as appropriate.
• Continue develop, implement and drive the new initiatives in HR services, including of process improvement, automation, resource management.
• Prepare activity, budget and performance activities reports to the management.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.