Assist our clients in their project’s production process.
Act as the bridge between our clients and the production team.
Ensure the project remains within scope.
Try to keep the project timelines within the approved schedule.
Continuously add value to our clients through top tier-customer service and developing “best-in-class” products/services with our product development team .
Work with team members to develop creative solutions for clients and their website.
Create an environment cultivating a high-level of customer service, excellence and performance for the team
Report department performance on a weekly basis: important issues, what went well and what could be improved
Stay up to date with industry best practices
Regularly coordinate with the client and production teams regarding any new/updated processes or products
Give feedback to the management team to improve products, services and customer experience.
Maintain an objective approach on keeping clients happy and coming back for more work
Minimum Qualifications
Job Requirements:
Experience in project management
Background in art and design is a plus
Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
Background in handling internet-related products such as web hosting and web design.
Highly adaptable and willing to learn in a fast-paced work environment.
Goal-driven and detail-oriented.
Positive attitude and willing to work with a team.
