The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.
They Also
- Assist our clients through the website production process until their website is launched.
- Act as the bridge between our clients and the development team.
- Ensure the project remains within scope.
- Report the progress of projects to clients on a regular basis.
- Try to keep the project timeline within the approved schedule.
- Proactively make suggestions to clients on how to improve their online presence through industry best practices.
Responsibilities Include
- Manage the website projects in production.
- Must maintain excellent customer relationship.
- Assist in tracking web project issues and drive their resolution.
- Create project status reports and deliver status updates to clients and manager.
- Determine what our clients? goals are and provide expert advice on how clients can achieve these goals.
- Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
- Provide support on internal and client projects.
- Coordinate with our Los Angeles office by phone & email.
- Anticipate errors in the projects prior to clients calling customer support or sales.
- Successful launch of projects with little to no tweaks from Quality Assurance.
- Be Proactive in reviewing the websites for possible issues and revisions.
- Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
- Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.
- Is able to zero out non-contacts every end of the week.
- Undergo and pass Advanced IDX training.
Minimum Qualifications
- Experience in project management or handling multiple clients at a given time
- Background in art and design is preferable but not a requirement.
- Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
- Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
- Background in handling internet-related products such as web hosting and web design.
- Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
- Highly adaptable and willing to learn in a fast-paced work environment.
- Goal-driven and detail-oriented.
- Positive attitude and willing to work with a team.
- Salesforce knowledge is a strong plus.
- Wordpress knowledge is a strong plus.
- Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.
Key Competencies
- Great Communicator
- Team Player
- Eager to Learn and grow
- Well Organized
- Patient
- Flexible and Resourceful
- Tenacious and Assertive
- Good Attitude
- Coachable
