🌟 We're Hiring: Senior Service Desk Analyst! 🌟
We are looking for a skilled and customer-focused IT Support Engineer to join our team supporting UK-based clients. The ideal candidate will combine strong technical troubleshooting skills with excellent communication abilities to ensure seamless IT service delivery and client satisfaction.
📍 Location: Pasig, Philippines
⏰ Work Mode: Work From Office
💼 Role: Senior Service Desk Analyst
What You'll Do
🎯 Provide 1st and 2nd level technical support for hardware, software, and network issues (remote and on-site)
📊 Manage end-to-end incident lifecycle, ensuring SLA compliance and proper documentation
🔧 Perform system maintenance, backups, and monitoring across Windows and Mac OS environments
🤝 Build and maintain strong client relationships through clear and proactive communication
📝 Create and update technical documentation, SOPs, and knowledge base articles
🚀 Identify and drive process and service improvement opportunities
What We're Looking For
✅ Minimum 5 years’ experience in an IT Support role
✅ Strong proficiency in Windows and Mac OS environments
✅ Experience with Microsoft 365, Azure, and Google Workspace
✅ Solid understanding of networking protocols and troubleshooting
✅ Excellent verbal and written communication skills, able to support UK/British users effectively
✅ Strong incident management and ticketing system experience
✅ Ability to work independently and handle pressure in a fast-paced environment
Nice To Have
🏅 CompTIA A+ / Network+ or Microsoft certifications
Ready to take your career to the next level? 🚀 Apply now and be part of our dynamic team!
Senior Service Desk Analyst
Taguig, National Capital Region, Philippines, Philippines
Senior Service Desk Analyst
Pasig, National Capital Region, Philippines, Philippines
Senior Service Desk Analyst
Pasig, National Capital Region, Philippines, Philippines
Senior Service Desk Analyst
Taguig, National Capital Region, Philippines, Philippines
Senior Service Desk Analyst
Taguig, National Capital Region, Philippines, Philippines
Senior Analyst - IT Service Desk
Taguig, National Capital Region, Philippines, Philippines
