Location: 30th Street, corner 11th Ave, Taguig, 1634 Metro Manila
Work Setup: Onsite
Employment Type: Full-Time
Are you passionate about technology and providing excellent customer support? We're looking for a
Service Desk Analyst to join our growing team!
Description
- Provide first-line support for IT-related issues via phone, email, and in-person.
- Perform troubleshooting for hardware and software problems, including Windows operating systems and Microsoft Office 365.
- Manage user accounts and permissions in Active Directory.
- Utilize ITSM tools such as ServiceNow, Remedy, or Zendesk for ticketing and incident management.
- Ensure timely resolution of service requests and incidents while maintaining service level agreements (SLAs).
- Document technical issues and solutions in a knowledge base for future reference.
Requirements
- Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field.
- Experience Level: 36 years of experience in IT service desk or technical support roles.
- Skills and Competencies: Strong knowledge of IT Service Desk practices and tools, including ServiceNow, Remedy, or Zendesk.
- Skills and Competencies: Proficiency in Windows operating systems and Microsoft Office 365 applications.
- Skills and Competencies: Experience with Active Directory for user management.
- Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
- Skills and Competencies: Ability to work collaboratively in a team environment and manage multiple tasks effectively.
