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🌟 We're Hiring: Service Desk Analyst! 🌟
We are looking for a dedicated and skilled Service Desk Analyst to join our team in Taguig, Philippines. The ideal candidate will possess strong problem-solving skills and a customer-centric approach, ensuring efficient support for our users while maintaining high service levels.
📍 Location: Taguig, Philippines
⏰ Work Mode: Flexible office & remote
💼 Role: Service Desk Analyst
What You'll Do:
🎯 Provide first-level technical support to end-users via phone, email, and chat.
🛠 Troubleshoot hardware and software issues efficiently.
📊 Monitor ticketing systems and ensure timely resolution of incidents.
🤝 Collaborate with IT teams to escalate complex problems as needed.
📚 Document solutions and update knowledge base articles.
🔄 Assist in onboarding new employees with IT setup and training.
What We're Looking For:
✅ Minimum of 2 years experience in a service desk or technical support role in an MSP environment.
✅ Proficiency in Windows OS, Microsoft Office Suite, and common IT tools.
✅ Strong communication skills with a focus on customer satisfaction.
✅ Ability to work independently and as part of a team in a flexible environment.
✅ Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Ready to make an impact? 🚀 Apply now and join us on this exciting journey!
