Field Supervisor supervises internal field officers to achieve the company’s target for recoveries.
What You'll Do:
- Conducts Effective Monitoring of Field officer Collection Activity to ensure that daily goals are being delivered
- Monitor, Collate and report the Daily Collections output of the team.
- Conduct s area visit, FO evaluation, Documented Observation, Coaching and Feedback
- Implement and maintain field collection policy and regularly monitor if it is correctly followed
- Conducts investigation, evidence gathering for fraud incident both internal and external
- Conducts daily team huddle to discuss team performance , meetings and calibration on a regular basis, or as needed
- Facilitate training roll outs in different local areas such as MS Trainings and Pre-Employment Training
- Cascade communication, code reds and facilitate MUF update, phone configuration
- Recommend and facilitate contracts for legal collections endorsement and can represent the company on small claims court
- Responsible for complaint coordination and resolution
- Conducts screening , interview , selection of applicants for the Field Officer position and helps on promoting Employee Referral
- Conducts regularly Performance Review and Goal Setting
- Communicate and cooperate with external agencies
- Coordinate to other team and department in relation to FO concern for resolution
- Propose changes in Field Collections processes for improvement
What You Need To Have:
- Owns a motorcycle with ORCR | Deed of Sale
- Must know how to drive motorcycle with driver's license
- At least 3 years of experience in Field Collection, familiar with Metro Manila or his assigned local area
- At least 1 year experience in supervising a team
- Negotiation and conflict resolution skills
- Excellent management and organization skills
- Strong analytical, communication and presentation skills
- Proficient with computer applications such as MS Word, MS Excel and MS PowerPoint
Job Perks You'll Enjoy:
- Hybrid work set-up
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
- Internal career mobility options
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
