Accounts Receivable Collections Specialist
Location: Remote — Philippines
Employment Type: Full-time
Help us maintain strong customer relationships while supporting accurate billing and healthy cash flow. As an AR Collections Specialist, you’ll issue invoices, follow up on outstanding balances, reconcile customer accounts, resolve discrepancies, and record customer payments with professionalism and attention to detail.
Benefits and Compensation:
- Permanent Work from Home
- Paid Time Off
- Monthly Performance Bonus
- Annual Bonus
- Health Allowance
What you’ll do
Collections & customer follow-up
- Contact customers by phone and email regarding outstanding invoices and payment status.
- Maintain friendly, professional customer interactions while driving timely collections.
- Document collection activities, payment commitments, and account updates accurately.
Billing, payments & reconciliation
- Issue invoices to clients accurately and on time.
- Record and post customer payments in the appropriate systems.
- Reconcile customer accounts and resolve billing, payment, or account discrepancies.
- Investigate payment delays, short payments, unapplied payments, and invoice concerns.
AR reporting & audit support
- Monitor aging reports and prioritize follow-up based on account status.
- Prepare collection updates, account summaries, and AR reports as needed.
- Support audits by providing accurate records, documentation, and account details.
- Coordinate with internal teams to resolve invoice disputes and improve AR processes.
What you’ll bring
- 2+ years of experience in Accounts Receivable, Collections, Billing, Customer Service, or a related role.
- Strong phone communication skills and comfort making frequent customer calls.
- Excellent English communication skills, both written and verbal.
- Experience issuing invoices, posting payments, reconciling accounts, and resolving discrepancies.
- Tech-savvy and comfortable using accounting, ERP, CRM, or collection systems.
- Strong organization, follow-through, and attention to detail.
Nice to have
- Experience supporting U.S.-based customers.
- Background in B2B collections or commercial accounts receivable.
- Experience with QuickBooks, NetSuite, Sage, Salesforce, or similar systems.
- Familiarity with aging reports, payment reconciliation, and dispute resolution.
- Experience working in a remote environment.
