Arbitrail, delivers agile business process outsourcing (BPO) solutions for BFSI, Healthcare, and Travel sectors. Built on a foundation of respect, trust, and fairness, we quickly scale offshore teams to meet client demands. Our services range from 24/7 customer support to back-office management and technical support, with a focus on efficiency, compliance, and cost reduction. Leveraging industry expertise and a flexible approach, we help businesses adapt swiftly while maintaining standards of data security and compliance.
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Pros: I liked that there's a hybrid model, so I wasn't always stuck in the Manila office. As a Data Analyst, I could usually get two WFH days a week. It definitely helps avoid that insane Manila traffic, which is a huge plus.
Cons: It's not truly flexible, you know? While some WFH is available, it's pretty strict on which days you can be remote. For most BPO operations roles, there aren't many fully remote options, which can be tough if you're looking for that.
Advice to Management: Consider offering more consistent fully remote positions for certain roles, especially for experienced staff. Trust your teams more with their WFH schedule.
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What is the day-to-day working culture like at Arbitrail Manila, especially for entry-level roles in IT support?
The culture at Arbitrail Manila is generally collaborative, with a focus on team support for IT support roles. You'll find opportunities to learn from experienced colleagues and contribute to problem-solving in a dynamic environment.
