Job Description
At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.
As a Senior Project Manager at Toku, you will independently own and deliver complex system integration and cloud-based projects across enterprise customers in APAC. This role balances hands-on delivery with strong stakeholder, risk, and resource management, operating in a multi-vendor environment with evolving products and processes. You will play a key role in strengthening delivery standards and mentoring within a lean PM function. You will thrive in this role if you enjoy owning outcomes end-to-end, navigating ambiguity, and delivering under real-world constraints.
What You Will Be Doing
- End-to-end project ownership: Own delivery of small to medium projects initially, progressing to large, multi-country programmes, with accountability for scope, timelines, budget, quality, and outcomes.
- System integration delivery: Lead complex system integration initiatives across multiple platforms and vendors, ensuring solutions are delivered efficiently and aligned with client and technical requirements.
- Project and programme planning: Develop and maintain detailed project plans covering scope, milestones, dependencies, risks, and resources, adapting plans as delivery realities evolve.
- Stakeholder management: Act as the primary interface for clients, internal teams, partners, and vendors, managing expectations, resolving issues, and maintaining trust across geographically distributed stakeholders.
- Risk management: Proactively identify, assess, and mitigate delivery risks, including technical, resource, dependency, and product-maturity risks, taking corrective action where needed.
- Resource management: Coordinate and optimise the use of internal teams, vendors, and partners across multiple concurrent projects and technology stacks.
- Delivery in evolving product environments: Successfully deliver projects involving Toku-owned products where processes, tooling, and maturity may still be evolving, operating pragmatically under ambiguity.
- Testing coordination: Work closely with testing teams to ensure test coverage aligns with functional and integration requirements, coordinating validation activities without performing hands-on testing.
- Project reporting and governance: Provide clear, regular reporting on delivery status, risks, milestones, financials, and quality to internal leadership and clients.
- Commercial milestone tracking: Manage project payment milestones and flag risks to revenue recognition or go-live timelines in a timely manner.
- Mentoring and delivery uplift: Mentor junior or less experienced project managers on delivery standards, tools, and best practices, contributing to improved PM capability across the team.
- Remote-first delivery: Lead and deliver projects primarily in a remote environment, using structured communication and collaboration to maintain momentum and alignment.
We’d love to hear from you if you have
- Core project management experience: 5–10+ years of hands-on project management experience delivering complex technical or system integration projects.
- Project management certification: Project Management certification such as PMP, PRINCE2, or CITPM is required.
- Enterprise delivery capability: Proven ability to independently own and deliver projects involving multiple stakeholders, vendors, and delivery constraints.
- Stakeholder management strength: Demonstrated experience managing senior client stakeholders and navigating competing priorities and expectations.
- Risk and resource management expertise: Practical experience identifying delivery risks early and managing people, vendors, and dependencies effectively.
- Cloud delivery experience (highly preferred): Hands-on experience delivering projects involving cloud platforms, with a strong preference for AWS
- Technical fluency (non-engineering): Ability to understand and explain technical concepts well enough to identify risks, support delivery decisions, and reduce dependency on engineering teams.
- Multi-vendor system integrator exposure: Experience working across multiple platforms and products within a single project (e.g. AWS, Cisco, ServiceNow).
- Contact centre domain exposure Business user and/or technical understanding especially around Contact Centre related solutions such as Voice/Screen Recording, Telephony, WFM, QM, Speech Analytics, Chatbot, LiveChat, Whatsapp, Email, CRM (MS Dynamics, Salesforce, ServiceNow) etc is a strong added bonus for this role.
- Project delivery tooling: Practical experience using tools such as Jira (or similar) for planning, tracking, and reporting.
- Resilience and adaptability: Ability to remain pragmatic, constructive, and delivery-focused in fast-changing environments with evolving requirements.
- Learning mindset and competitive drive: A continuous learning mindset and a healthy competitive drive, with motivation to improve delivery standards, adopt better tools and practices, and raise the bar on project outcomes.
- Remote collaboration capability: Proven ability to lead and deliver effectively in remote or distributed team settings.
- Location: This role is to be based in Malaysia (KL strongly preferred)
What would you get?
- Training and Development
- Discretionary Yearly Bonus & Salary Review
- Healthcare Coverage based on location
- 20 days Paid Annual Leave (15 days for Malaysia based roles), plus other leave allowances
Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.
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