Pros: The team is great, everyone's supportive in our London office. We do have some hybrid work options which is nice for a startup. There's a lot of learning in this fast-paced hospitality tech space.
Cons: Work-life balance here is rough, especially for Property Operations Manager roles. Expect long hours, often 10-12 hour days, and being on call. It's hard to switch off in property management with constant guest issues.
Advice to Management: You've got to hire more staff, especially for operational roles. The current workload isn't sustainable long-term without burning people out. Revisit on-call schedules.
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Pros: The team is actually great, very supportive in the London office. We have a solid hybrid work schedule, which is nice for flexibility. I also learned a ton about hospitality operations, which is good experience.
Cons: Job security isn't GUEST READY's strong suit, especially for property management roles. There's constant restructuring, and it feels like headcount is always on the chopping block. The company's future seems a bit unpredictable in the short-term rental market.
Advice to Management: Focus on building more long-term stability and transparent communication about company direction. It would really help boost morale and reduce the constant fear of layoffs.
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What is the day-to-day working culture like at GUEST READY for remote customer support roles?
The working culture at GUEST READY for remote customer support is collaborative and focused on efficient problem-solving. Team members are encouraged to share insights and best practices to ensure a high standard of service for clients across various industries.
What is the typical team dynamic like for a Customer Success Manager at Guest Ready in the hospitality tech industry?
Teams at Guest Ready are generally collaborative, with a focus on efficient problem-solving for hospitality clients. You'll work closely with sales and product teams to ensure client success, often in a fast-paced environment.
