Pros: Being fully remote from Berlin was great; true flexibility in where/when you work. As a Customer Success Manager, I could set my own hours, a huge perk for this global employment platform.
Cons: Flexibility is there, but workload is often heavy. You're stretched across time zones, which makes real asynchronous work hard for Customer Success roles. This impacts actual work-life balance.
Advice to Management: Figure out how to truly support asynchronous work across all teams, not just in theory. Managers need more training on managing global remote teams effectively.
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