Decent Culture, But Workload Can Be Heavy
EPOS has a friendly vibe on a team level for IT support, but the broader corporate culture and demanding hours for certain roles like Technical Support Engineer can be a challenge.
My colleagues in the Copenhagen office are genuinely nice and helpful. There's a good sense of teamwork, especially within our immediate IT support team. It's cool to be part of developing new audio solutions for enterprise communication, and the company provides solid tools for technical support roles.
Work-life balance is tough, especially for a Technical Support Engineer dealing with global time zones; it's often more than 40 hour weeks. The overall corporate culture can feel a bit slow and rigid; there isn't a lot of work flexibility. Sometimes I feel disconnected from top leadership, as decisions often seem to come from above without much team input.
Listen more to the frontline teams, especially those in IT support roles. Try to implement more flexible working options for roles like Technical Support Engineer; it would really help with morale and reduce burnout. Focus on truly empowering middle management.
