First-Level Support and Troubleshooting: Provide first level of technical and functional support and troubleshooting to end-users
System Implementation and Customization: Support UAT (User Acceptance Test) and validate system functionalities before and after go-lives, conduct functional tests and ensure correct technical implementation of system requests and improvements
Project Support: Work with Global or Regional Project or IT Team, collaborate with Operation Team, and represent end-users community as key person to translate operation needs into system solutions
End-User Training: Create job aids and conduct trainings to end-users
On-going Maintenance: Conduct regular system audits and ensure data integrity
Continuous Improvement: Identify opportunities for process improvements and system enhancements
Process Improvement: Contribute to the continuous improvement of operation processes and execution
Documentation: Help develop and document validation, change management and corrective / preventative action based on operation requirements
Nonconformity Identification: Learn to identify, document, and track system and operation issues with the aim to supporting development of resolution
Continuous Learning: Participate in training sessions and workshop to improve skills and knowledge to support operation
Job Qualifications
A minimum of a bachelor’s degree from an accredited university, any major
At least 1 year experience with SAP system is a must
Proficient in MS Office is a must
Experience in quality management, supply chain, or warehouse operations will be plus
Language proficiency: English, Cantonese, Mandarin
Big affinity with software systems and process handling
Positive attitude and strong willingness to learn, strong problem-solving and communication skills
Ability to collaborate effectively within a multicultural environment
This is important to note:
Each applicant can only apply to ONE position, please carefully consider which function and position you would like to apply to.
Immigration sponsorship is not available for this position.
P&G is an equal opportunity employer, we value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, disability, HIV/AIDS status, or any other legally protected factor.
