Greet and guide visitors including co-ordination with different stakeholders, including the Authority’s employees and tenants in a warm and professional manner;
Answer and direct incoming calls in a polite and efficient manner;
Be presentable with pleasant personality and strong customer service skills;
Maintain a tidy and organized reception area;
Administer meeting and conference room bookings;
Handle visitors’ registration, requests, enquiries and complaints;
Handle internal and external mails and coordinate with courier companies to handle outbound mails and parcels;
Handle carpark redemption for visitors;
Ensure compliance of regulations / requirements of management;
Wear uniform and work on shift and overtime;
Provide general administrative and event support; and
Other ad-hoc duties as assigned by the Authority.
Job Requirements
Diploma / Higher Diploma in any discipline with at least two (2) years of relevant experience in customer service environment preferably in PM/FM or hotel industry or CS industry;
Good command of both written and spoken English, and Chinese (including Cantonese and Putonghua);
Excellent customer service and communication skills;
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese Word Processing;
Cheerful, proactive, well organized, detail-minded and able to work independently
