Concierge

3.1

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Hong Kong

What This Job Involves

Deliver general concierge duties including answering calls, email enquiries and welcoming guests etc.
Demonstrate professional and polite responses in telephone/front desk
Maintain cleanliness and tidiness at the concierge all times
Responsible for employees/guests badge and building card management, keeping track of all record and provide monthly reports to facilities manager
Support and coordinate workplace initiatives, including but not limited to communications campaigns, or company events if required
Assist with ad-hoc requests
Responsible for ensuring availability of magazines/ brochures and directory signage updated
Leading clients to appropriated locations/floors
Actively follow up requests/complaints from clients or guests, report problems to facilities manager if needed
Cooperate with onsite FM team, cleansers to ensure the clean and tidiness of concierge
Perform general office administrative duties as assigned including filing documents, procurement and maintenance of office equipment and consumables

Desired Or Preferred Experience And Technical Skills

Diploma qualification in hospitality or facilities management
At least 2 years of experience in reception/call center/help desk/front desk and back-office processes is required with strong administration skills
Experience in facilities-related matters in office building or shopping mall is an advantage
Excellent people skills and ability to interact with a wide range of client staff and demands
Good understanding of facilities and housekeeping management
Strong command of English, Cantonese, and Putonghua
Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint

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