Assistant Business Solutions Manager

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

AXA Hong Kong has been offering a wide range of life, health, property and casualty protection, as well as wealth management and retirement solutions to help customers achieve stability and prosperity.

We are seeking a talented and driven Project Manager / Business Analyst with strong insurance industry knowledge to join our dynamic and fast-paced organization. This role is ideal for someone who thrives on challenges, enjoys solving complex business problems, and is passionate about delivering impactful solutions. The successful candidate will play a key role in bridging business needs with technology solutions-leading projects end-to-end, gathering and analyzing requirements, and ensuring successful implementation of business initiatives that drive operational efficiency and customer value.

Responsibilities:

• Elicit, analyze, and document business requirements, user stories, process workflows, risks, timelines, and communication plans for projects.
• Lead and motivate cross-functional project teams to deliver solutions on time, within scope, and within budget.
• Engage and influence stakeholders to secure necessary support, input, and alignment throughout the project lifecycle.
• Facilitate and chair project meetings, including design workshops, brainstorming sessions, and issue resolution discussions.
• Manage project closure activities, including financial reconciliation, documentation archiving, and post-implementation reviews.
• Provide clear and timely communication to all stakeholders regarding project progress, risks, issues, and status updates.
• Develop and execute test plans to validate that solutions meet business and functional requirements.
• Analyze data to identify business challenges and opportunities for operational or strategic improvement.
• Deliver training and support to end users to ensure smooth adoption of new systems and processes.
• Monitor and evaluate the effectiveness of implemented solutions, providing recommendations for continuous improvement.
• Integrate benefits tracking into project plans to ensure measurable outcomes are monitored post-implementation.
• Ensure all project activities comply with internal policies, industry standards, and regulatory requirements.
• Serve as the Product Owner responsible for the strategy, roadmap, and prioritization of enhancements for the EB system.

Qualifications:

• At least 3-5+ years of experience in business analysis, project management, or solution delivery.
• Good understanding of IT Infrastructure topics
• Strong stakeholder management, analytical, and communication skills.
• University degree or post graduate degree level
• Professional certifications such as PMP, PRINCE2, CBAP, or Agile/Scrum certifications.
• Experienced in managing insurance, projects
• Experience with digital transformation or system implementation projects in the insurance sector.
• Familiarity with Agile and Waterfall project methodologies.
• Knowledge of data analytics tools or techniques (e.g., SQL, Power BI).
• Exposure to regional or cross-functional project environments.