Operations Executive

2.9

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Hong Kong

Responsibilities:

Handle all back office operation tasks including general administration, maintenance, uniform, etc.
Responsible for reporting and analysis, ensure information is well transmitted to related parties
Be a real partner to sales team by providing quality follow up for all customer service cases
Work with related teams on customer service/aftersales service related issues in a timely and professional manner
Ensure all company policies/procedures in store are followed and manage archiving for relevant documents
Assist with implementation and accurate use of digital tools
Monitor overall floor operations and provide support when needed
Be responsible for the application of procedures related to internal control and health & safety
Identify system weakness of boutique and advise plan of improvement
Handle other duties as assigned

Requirements:

Minimum 3 years’ experience in luxury retail or 6 years’ experience in a multi-tasking customer-oriented environment
Motivated to learn and improve
Proactive, self-initiated, detail minded, creative, good team player, good communication skill
Flexible, good common sense and good problem-solving skill
Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus

Familiar in computer operation with very good knowledge on usage of excel

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