What this job involves: JLL is a global real estate services firm specializing in commercial property and investment management. We are currently seeking a talented and motivated Hospitality/Operations Executive to join our team at client’s premises and support their business needs in Singapore. You’ll also present with outstanding communication skills and customer service knowledge and will understand the delicate nature of working in a high-end corporate environment.
Guest Experience Management:
- Ensure exceptional guest experiences by overseeing the delivery of high-quality services and amenities.
- Greet guests and accompany them to their appropriate meeting rooms
- Make espresso coffees at Barista level and prepare other beverages as required
- Deliver food and beverage service in a professional and at times discreet manner
- Ensure that boardrooms/ meeting rooms are set-up correctly and within a timely and professional manner for all meetings
- Assisting with venue set up and execution of events
- Develop and implement strategies to enhance guest satisfaction.
- Address guest feedback, complaints, and inquiries in a timely and professional manner.
- Collaborate with cross-functional teams to streamline operations and improve guest experience.
Preperations Management:
- Provide support to front office reception counter (when receptionist on leave)
- Work with housekeeping and facilities technical team
- Implement standard operating procedures and ensure compliance with quality standards.
- Monitor operational performance and identify areas for improvement.
- Other duties as assigned by superior
Financial Management:
- Assist in developing and managing operational budgets, related to events/ front of house services.
- Identify cost-saving opportunities without compromising quality or guest satisfaction.
Health, Safety and Compliance:
- Ensure compliance with local regulations, industry standards, and company policies.
- Ensure comfortable environment for guests and staff.
- Voice out if any potential hazards to line manager
Required Skills and Experience:
- Proven first class food and beverage experience – corporate waiter, lounge or hotel background preferred
- Diploma in Hospitality Management, Business Administration, or a related field.
- Experience making coffee at Barista level
- Experience from working in conferencing or events environments
- Excellent communication skills with superior customer service skills
- Willing to learn and be part of a fast-paced dynamic team
- Strong problem-solving and decision-making skills.
- Great energy, flexible approach and immaculate presentation
