Oversee day-to-day spa operations (front desk, treatment rooms, cleanliness)
Ensure compliance with health, hygiene, and safety regulations
Manage booking systems and appointment scheduling
- Staff Supervision & Training
Recruit, train, and supervise therapists and spa staff
Create staff schedules and manage attendance
Conduct performance reviews and ongoing training
Ensure exceptional guest service and satisfaction
Handle customer feedback and resolve complaints professionally
Maintain a relaxing and premium spa environment
- Sales & Revenue Management
Drive sales of spa treatments, packages, and retail products
Monitor KPIs (revenue, occupancy rates, customer retention)
Plan promotions and membership programs
Manage stock of oils, skincare products, towels, etc.
Control costs and maintain budgets
Liaise with suppliers and vendors
- Marketing & Business Development
Work with marketing teams on campaigns and social media
Stay updated on industry trends in wellness market
