Assistant Station Manager, Bukit Panjang LRT

The Assistant Station Manager supports the day-to-day operations of the LRT stations.

He works in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to train, station and wayside operation requirements.

Responsibilities:
• Ensure a safe and secure travel experience for our commuters.
• Ensure the delivery of excellent commuter-centric customer service experience focusing on care and comfort.
• Ensure delays and incidents are responded promptly and handled appropriately.
• Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith.

Support station operations and requirements
• Provide excellent commuter-centric customer service at station
• Conduct security patrol within station premises
• Conduct checks to ensure station equipment are in good working condition
• Respond to alarm status promptly e.g. fire alarm, ESP, etc.
• Perform crowd control to facilitate the movement of commuters at station concourse and platforms
• Carry out first-line recovery of trains, station and trackside equipment
• Perform administrative duties

Support train operations and requirements
• Provide excellent commuter-centric customer service in train
• Man revenue service train, handle train defects and operate train when required
• Perform sweep train operation to ensure system is safe before revenue service.
• Conduct security sweep on board trains

Comply with Rules, Regulations and Procedures
• Respond to rail incidents and/or accidents in accordance with assigned roles and responsibilities
• Communicate operational and service information to relevant staff and commuters during rail incidents and/or accidents
• Assist in the investigation of rail incidents and/or accidents
• Operate trains as instructed by Operations Control Centre

Support continuous improvement activities to enhance service reliability
• Propose workflow improvements to enhance operational efficiency of station and trains operations

• NITEC in an Engineering discipline
• Able to work on three rotating shift including weekends and public holidays
• Candidate with no experience are welcomed to apply

Technical skills include:
• Basic computer literacy

Generic skills include:
• Customer-service oriented
• Likes to work with people of all levels
• Committed and has passion for work
• Positive and open mind-set
• Meticulous and alert
• Ability to take initiative to make changes for better organization efficiency and effectiveness
• Ability to work independently and be a good team player
• Ability to work under stress and pressure
• Ability to communicate effectively and clearly
• Effective interpersonal skills
• Proficient in English and preferably in one other official language