About WhiteCrow
We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.
About our client
Our client helps medical practices grow and scale by delivering exceptional patient experiences through cloud, data, and AI technologies. Leveraging deep clinical expertise and rich datasets, they build intelligent software that simplifies and automates clinical workflows. Their solutions improve operational efficiency while supporting high-quality patient care. With specialty-specific EHR, practice management, revenue cycle, and analytics platforms, they address the full needs of healthcare providers. Patient engagement, payments, and marketing tools further enhance practice performance. Today, they are trusted by over 40,000 providers to achieve clinical and operational excellence.
As a GPS (Global Product Support) Engineer, you will be responsible for...
- Developing new procedures and Best Known Methods (BKMs) to service new products. Contributing to the FMECA process.
- Participating in or own first chamber Build & Test in Apps lab. Solving issues, or working with Engineering to address issues identified.
- Working with Manufacturing to develop procedures and participate (if required) on New Product final test
- Partnering with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participating in or own CAPA process. Conducting or facilitating Failure Analysis (FA) if needed
- Developing and documenting procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
- Developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
- Collecting process and qualification data to create product Best Known Methods (BKMs)
- Developing initial training package for new products and work with Global Technical Training (GTT) to develop training class. Training Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
- Identifying new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.
What you already have...
- More than 5 years of relevant equipment experiences in the semiconductor industry
- Strong understanding of Vacuum chambers used in PVD or CVD, wet cleans products as well as hands-on skills in Electro mechanical semiconductor assemblies
- Excellent communication and interpersonal skills
- Confident in liaising with internal and external stakeholders of various seniorities.
