Job Description
Role Mission:
The DevOps & Application Engineer will administer current IAM and SSO application while ensuring the reliability, scalability, and security of StarHub’s cloud-native platforms. They will manage day to day operations to address business needs and will be actively involved in future implementation of IAM platform.
Key Responsibilities
- Support and provide maintain current IAM and SSO systems used.
- Administrate platform and ensure system availability and robustness.
- Manage application vendors to provide timely and reliable support to business operations.
- Resolve incidents and track SLA at all levels.
- Collaborate with vendor in change requests, defect fixing and security vulnerabilities remediation.
- Work with cross domains teams and stakeholders in ensuring system security compliance.
- Establish observability with Splunk, Prometheus, Grafana, CloudWatch, and incident-response workflows (PagerDuty).
- Author technical documentation and provide knowledge transfer to team members.
- Provide after office hour support as part of the operational needs on rotational basis.
Qualifications
- Degree in Computer Science, IT, computer engineering fields or related fields or equivalent experience.
- 4+ years of combined experience in systems analysis, DevOps, Cloud or Operational support within telco environments.
- Strong expertise with IAM fundamentals: SSO, MFA, RBAC, identity lifecycle and knowledge of authentication standards OAuth 2.0, OpenID Connect, SAML, LDAP
- Implemented or supported IAM integrations for enterprise or digital platforms
- Excellent analytical and problem-solving skills with strong attention to detail and ability to troubleshoot complex issues.
- Strong SQL skills and knowledge of at least 1 programming language i.e. Java.
- Solid understanding of AWS core services, IAM security, and cost-optimization practices.
- Comfortable with Linux internals, networking fundamentals, and shell scripting.
- Familiarity with Agile/DevOps methodologies, CI/CD pipelines, cloud infrastructure, and REST/SOAP APIs will be added advantage. Certification will be a plus.
- Experience working within ITSM framework and in using enterprise tools such as Jira, Confluence, Service Now
- Hands-On knowledge on Symantec SiteMinder, Symantec Directory
- Understand identity-related threats and controls
- Experience in implementing scripts or use tools to automate day to day tasks.
- Experience supporting audits and compliance requirements.
- Excellent communication, documentation, and collaboration skills.
