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At least 5 years of client-facing experience in service delivery, maintenance management, or technical support operations.
Proven experience managing high-severity incidents, system outages, and complex technical issues in a fast-paced environment.
Strong ability to handle business-critical operations, with confidence in driving crisis management, resolution plans, and stakeholder communication.
Experience in defining and improving maintenance strategies, including support organization, software updates, and service performance monitoring.
Able to work independently while managing customer expectations, coordinating internal teams, and coaching junior team members.
