Total 4,431 job vacancies in Malaysia

• Develops, implements, and maintains technical quality assurance and control systems and activities.
• Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of the construction and future operation management.
• Participates in the reviewing of engineering designs to contribute quality requirements and considerations.
• Assists construction support areas in gathering and analyzing data.
• Demonstrable experience in the managing of multi-disciplined semiconductor projects and/or other relevant industries is strongly preferred.
• Implement construction quality management in construction activities.
• Collaborate with core team to perform the audits to validate and confirm Contractors’ QA/QC (Quality Assurance and Quality Control) activities.
• Focal Point for specific discipline, excellent familiarity with the project scope and drawings.
• Review and follow up the Contractors’ QA/QC plans and relevant Quality Documentation and verify execution is done per latest and updated IFC.
• Review and follow up the Contractors’ Quality records.
• Issues and tracks NCR (Non-Conformance Record) items till closure.
• Supports and coordinates Mock-ups.
• Escalation path for relevant Lead Project Manager.
• Performs incremental checks to validate and confirm Contractors’ installations.
• Attend mutual QC walk down with Owners.
• Supports Design Verification (DV) Process and start-up and commissioning quality issues.
• Root cause analysis and problem-solving program. Tracking defect rectification and closure in time.
• Perform Quality training for Subcontractors.
• Summarize and categorize all kinds of Quality inspection statistic data and list down for supervision, analysis and outcome report for improvement and recovery.

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 

• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 

• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 

• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 

• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 

• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

We're looking for a commercially-minded product marketer who can move between strategy and execution without missing a beat. You'll have 3–5 years in product marketing, growth, or a hybrid role — ideally in B2B SaaS, fintech, or payments — with hands-on experience in paid campaigns, CRM and outbound tools, and building the sales enablement materials that actually get used.

Your writing is precise enough for a CFO and practical enough for a sales rep. And while you don't need to arrive as a payments expert, genuine curiosity about the space will take you far here.

This role suits someone who's genuinely curious about the payments space — cross-border transactions, financial crime prevention, the problems PSPs and treasury teams lose sleep over. You don't need to arrive as an expert, but that curiosity will matter.

This is a full-time role reporting to the Growth & Brand Director, based in Kuala Lumpur (KL Eco City) or Singapore (Robinson Road)

Core Responsibilities:

Product Marketing & Positioning

• Own ICP framework development and maintenance, defining buyer segments, pain points, and use cases across PSPs/fintechs, banks, and corporate treasury audiences
• Develop and refine competitive positioning and messaging for iPiD's core products (Validate and Node)
• Translate product and market intelligence into sales enablement material like talk tracks, one-pagers, brochures
• Build and maintain the sales enablement library in coordination with the Growth & Brand Director

Demand Generation & Paid Advertising

• Plan, execute, and optimise paid campaigns on LinkedIn and Google
• Run structured A/B tests across ad copy, targeting, and landing pages; document learnings for ongoing iteration
• Work with the Growth & Brand Director on CRO priorities

Outbound & CRM Operations

• Build and manage Apollo prospecting sequences for the sales team, including persona targeting, messaging, and sequence logic
• Maintain Pipedrive hygiene: data accuracy, pipeline stage discipline, and contact enrichment
• Produce pipeline analytics dashboards to support weekly and monthly reporting

Market Research & Insights

• Monitor the competitive and regulatory landscape across key markets
• Translate market and customer insights into positioning updates and sales team briefings
• Support ICP validation through ongoing research and feedback loops with sales

Experience

• 3–5 years in product marketing, growth marketing, or a combined role, ideally in B2B SaaS, fintech, or payments
• Demonstrated experience with paid advertising (LinkedIn Ads and/or Google Ads) including hands-on campaign management
• Familiarity with CRM and outbound tools
• Experience producing sales enablement materials (decks, one-pagers, talk tracks) for technical or financial products

Skills & Attributes

• Strong analytical instinct, comfortable building frameworks, interpreting funnel data, and making data-informed decisions
• Able to move between strategic thinking and tactical execution without needing a separate brief for each
• Clear, precise written communication as this role produces materials that reach CFOs, Heads of Payments, and compliance leads
• Structured and self-directed; able to manage multiple workstreams with limited oversight
• Interest in or existing knowledge of payments infrastructure, cross-border transactions, or financial crime prevention is a strong plus

Why This Role

• You'll own meaningful work from day one, not assist on it
• Direct line to the Growth & Brand Director and exposure to C-suite conversations on strategy and market expansion
• Opportunity to build the playbooks and infrastructure that will scale with the team post-Series A
• A product that solves a real, complex problem in a market that's moving fast

• 1.5 hour sensory session to attend weekly
• To support panel team in all sensory evaluation
• Evaluate food/bakery and related products using their 5 senses (see, taste, smell, touch, hear)
• To describe and discriminate different intensity and quality between products
• Discuss in a group of sensory team on characteristics of products
• Provide constructive feedback to the team
• To perform ad-hoc duties related to sensory
• Training will be provided

YOUR MISSION _________

RETAIL SALES DEVELOPMENT:

• Take ownership of sell-in executive for the brands.
• Monitor sales on daily basis and follow up with retail staff to ensure consistency of customer service delivery and to achieve monthly sales targets.
• Plan and execute trade activations to support new launches and brand’s key bets such as animations, beauty workshops and events for both Sephora.
• Work closely with marketing team for new launch product forecasting to ensure sufficient stocks to achieve sell-in and sell-out targets
• Provide weekly and monthly sales results analysis for both sell-in and sell-out and develop strategies and action plans to improve performance and close the sales gap between actual vs budget. 
• Discuss with Assistance Retail & Education Manager to identify, negotiate and secure external promo sites in Sephora to achieve brand/launch objectives.

RETAIL COORDINATION & OPERATIONS:

• Monitor stocks inventory weekly to ensure all top best-selling SKUs have sufficient stocks in all stores. Work closely with brand coordinator and Sephora teams for new launch first sell-in and monthly stocks replenishment in a timely manner.
• Develop, coordinate, and plan trade activities and trade mechanics across Sephora top doors and aim at achieving launch objectives and to boost sales during slow period.
• Coordinate sales events: Sephora launch pads, makeup workshops, corporate workshops
• Work with brand coordinator to manage and monitor POSM costs such as testers, counter maintenance spent, and provide updates to Assistant Marketing Manager regularly.
• Provide qualitative feedback for new launches to identify market’s needs and opportunities. 
• Keep abreast and compile competitors’ activities and consumer trends in the market.
• Participate in every stock count event in the Boutique.  
• Work with Assistant Retail & Education manager in hiring manpower to support event. 

EDUCATION:

• To develop training action plans, ensuring service excellence of frontline staff, in line with business objectives.
• Adapt both face-to-face and digital training content from HQ training materials for local usages.
• Provide coaching and guidance to trainers to enhance training quality and sales techniques.
• Develop MU Experts makeup skills, digital content creation skills and product knowledge.
• Work with Assistant Retail & Education Manager to monitor and follow up with annual MU Expert assessment with relevant action plan.
• Compile, analysis and report key performance indicators on ongoing training activities. 

BRAND IMAGE/VM EXECUTION:

• Ensure stores’ VM (new launch POSM), updates of grids, testers display are according to Regional VM guidelines
• Coach & delegate to appointed MU experts the delivery of VM excellence 
• Able to feedback and propose recommendations to Marketing and VM team based on market changes, business opportunities
• Be on-site to help & support MU Experts during new store/launch set up.
   

Material Planning (Buyer) Responsibilities

• Responsible for raw material replenishment. Maintain supply visibility of minimum 3 months.
• Secure delivery confirmation from suppliers for all PO.
• Expedite material deliveries to support production & customer orders.
• Bottleneck & allocation management for materials in critical shortage.
• Ensure integrity of master data & parameters in SAP & add*ONE system to enable automatic MRP planning. Drive Purchasing to maintain Purchasing/Vendor master data that is relevant to MRP run.
• Manage material auto replenishment within warehouses via mini macro & min-max setting.
• Track & monitor supplier delivery performance (SSL3) & define improvement measures.
• Track, monitor & manage material phase-in/out resulting from Engineering changes, product/material EOL, etc. Adjust material planning according to product & material life cycle.
• Manage special procurement activities, eg. Last Time Buy (LTB), purchase below MOQ, risk purchase in the event of vendor change, supplier relocation, mold down for modification.
• Regularly review supplier capacity to identify restriction. Escalate to Purchasing & discuss measures to solve capacity constraints.
• Manage & track safety stock to support business fluctuations.
• Raw materials inventory management & control according to TCT target. Reschedule SA/PO to suppliers based on forecast changes & inventory target.
• Manage excess & obsolete (E&O) stock. Analyze stock coverage, define & take actions for stock optimization.
• Coordinate RTV process for supplier logistics quality issues (wrong part / wrong quantity).
• Liaise with PUQ & PQE on RTV & replacement due to technical issues.

Production Planning Responsibilities

• Rough Production Planning (RPP) for mid to long term up to 24 months.
• Level production loading according to BPS maturity requirement.
• Convert, release & schedule production orders according to levelling pattern.
• Ensure data integrity of production/planned order & RPP to drive correct MRP run.
• Regular alignment of production capacity with manufacturing team.
• Monitor and follow up production output, sub assembly progress & customer order fulfillment.
• Drive production to achieve target output & produce the right mix of SKUs and sub assembly. Define measures to reduce production backlog.

LPV Responsibilities

• Logistics team member (LPV) for NPI - new launches & ALRs.
• Support samples & pilot runs.
• Attend & contribute actively in project meetings, work with cross functional team to achieve timely SOP.
• Attend & contribute actively in product launch meeting (PLT) & update production/delivery status.
• Drive project team to order materials according to lead time. Contribute in the execution of risk orders.
• Together with project buyer (BPV), drive material readiness to achieve ramp up plan.
• Analyze & communicate feasibility & restrictions to achieve ramp up plan.
• Maintain MM & release pronovia timely & accurately to enable automatic MRP planning.  
• Coordinate new material packaging lot size for kanban card preparation before SOP.
• Ad hoc tasks as and when required.

• Learn and apply data intelligence & machine learning concepts
• Build real-world RPA automation flows (Power Automate, Python)
• Support smart factory data analysis and anomaly detection
• Develop problem-solving skills in a semiconductor factory environment
• Collaborate on advanced AI projects for future digital transformation

• To assist engineers to perform engineering related tasks such as buyoff on hardware, test program, equipment setups, etc.
• To perform qual related tasks such as repeatability tests
• To perform reject low yield or RMA verifications and sampling test based on special requests with engineer’s guidance

Job Description

• Ensure compliance with safety regulations related company policies and plant safety standards, also need to comply with GMP and food safety. Delivers a Safety Health and Environment culture and role model behaviours by following safety procedures, using Personal Protective Equipment
• Perform scheduled preventive maintenance on machinery and equipment (packaging & mixing machine).
• Diagnose and resolve mechanical, electrical, and electronic issues to minimize production downtime.
• Perform install, test, calibrate machine, routine inspections, lubrication, adjustments, and parts replacement to ensure consistent machine performance
• Maintain accurate records of maintenance activities and repairs.
• Work closely with other teams (production / Quality and…) to ensure smooth, efficient, and reliable daily operations

JOB SUMMARY:

The job involves supporting departmental objectives and daily testing operations, coordinating various processes to enhance specifications and improve quality and cost efficiency. Responsibilities include managing test cell processes, overseeing recipe setups, and improving product quality through early detection and failure analysis. The role also requires ensuring compliance with ISO standards and safety protocols, as well as assisting engineers with operational support and special projects. Continuous improvement in testing processes and quality systems is a key focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support departmental objectives and daily test operations
• Coordinate Glide and TDS processes, including spec enhancement, process improvement, and special rescreen specifications
• Support continuous cost improvement initiatives related to test heads
• Support continuous quality improvement initiatives especially analysis on customer returns.
• Drive continuous test process and quality system improvement (e.g. SMART Test, CAS)
• Coordinate Test Cell Controller processes, including recipe setup to meet product requirements and support engineering runs
• Improve product quality through early detection, prevention, and post‑test failure analysis
• Support continuous improvement of test quality triggering systems and media yield without impacting HDD performance
• Ensure all test process indicators, triggering limits, monitoring, and reaction plans are adequate and effective
• Verify, control, monitor, and propagate new processes and new equipment into PN Test
• Coordinate deployment and updates of test machine, robot, and tester software
• Assist engineers with daily operational support and special projects
• Ensure compliance with ISO standards, documentation, safety rules, and cleanroom protocols

The Air Export Planner is responsible for supporting the Air Export product by managing pricing, planning shipments, and ensuring cost efficiency. The role requires strong market awareness, coordination capability, and attention to detail to optimize shipment planning and minimize financial exposure to the branch.

• Plan and coordinate air export shipments, including consolidation (gateway) and breakbulk movements.
• Ensure accurate execution of shipment planning aligned with customer and operational requirements.
• Support overall Air Export product strategies and operational efficiency.
• Review and support daily quotation activities to ensure accurate and competitive pricing. 
• Validate local charges and agreement quotes to minimize branch losses. 
• Maintain awareness of pricing structures and cost implications in planning decisions.
• Participate in team huddles and monthly meetings to discuss market intelligence and trends. 
• Support workload allocation and ensure proper delegation within the team. 
• Share insights on market conditions, carrier performance, and pricing trends.
• Provide support for day-to-day Air Export operations and planning activities.
• Identify opportunities to improve planning accuracy, efficiency, and cost optimization.
• Work collaboratively with operations, customer service, and pricing teams.

Get to Know the Team

As an Account Management Specialist, you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV), cultivating deep-rooted partner relationships, and ensuring operational excellence. You aren't just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment, pricing strategies, and seamless execution.

Reporting Line

You will be reporting to the Category Manager, Health & Beauty.

The Critical Tasks You Will Perform

Strategic Account Management & Retention

• Primary Partnership Lead: Act as the strategic consultant and primary point of contact for key retail stakeholders and store operations teams.
• Relationship Engineering: Build and maintain multi-level relationships across partner e-commerce, commercial, and operations teams to ensure alignment on GrabMart's ecosystem.
• Performance Governance: Lead weekly/bi-weekly business reviews to analyze sales trends, mitigate operational friction, and provide actionable insights.
• Operational Health Monitoring: Rigorously track key health metrics, including Order Fulfillment Rate (OFR), Item Fulfillment Rate (IFR), and real-time inventory availability.
• Issue Resolution: Serve as the escalation point for day-to-day merchant queries and technical hurdles, including guiding partners through API integrations and platform troubleshooting.

Growth Strategy & Joint Business Planning (JBP)

• JBP Ownership: Co-create and execute annual/quarterly Joint Business Plans with merchants. Track progress against KPIs and pivot strategies to address market shifts.
• Cross-Vertical Collaboration: Partner with the cross functional team to maximize visibility for accounts.
• Data-Driven Reporting: Translate complex data into compelling narratives regarding sales performance, promotion effectiveness, and New Product Development (NPD) success.

Assortment & Category Excellence

• Portfolio Optimization: Conduct monthly SKU rationalization exercises to ensure the merchant's digital storefront is lean and high-performing.
• Strategic Expansion: Lead the introduction of new items and delisting strategies based on consumer demand trends and competitive benchmarking.
• Merchandising Integrity: Ensure pricing parity and high-quality digital merchandising standards are maintained across all storefronts.

• Develop MEP project plans aligned with overall goals and timelines.
• Lead multidisciplinary teams to meet project milestones.
• Oversee MEP design development and ensure compliance with standards.
• Provide expert guidance on mechanical, electrical, and plumbing systems.
• Ensure integration of MEP with CSA systems.
• Enforce quality assurance through audits and reviews.
• Manage design changes and assess project impacts.
• Identify and mitigate MEP-related risks.
• Act as main contact for MEP coordination and communication.
• Plan and implement commissioning for all MEP systems.
• Train client teams on MEP system operation and maintenance.
• Ensure smooth final handover of fully operational MEP systems.

JOB SUMMARY:

The job involves supporting departmental objectives and daily testing operations, coordinating various processes to enhance specifications and improve quality and cost efficiency. Responsibilities include managing test cell processes, overseeing recipe setups, and improving product quality through early detection and failure analysis. The role also requires ensuring compliance with ISO standards and safety protocols, as well as assisting engineers with operational support and special projects. Continuous improvement in testing processes and quality systems is a key focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support departmental objectives and daily test operations
• Coordinate Glide and TDS processes, including spec enhancement, process improvement, and special rescreen specifications
• Support continuous cost improvement initiatives related to test heads
• Support continuous quality improvement initiatives, especially analysis of customer returns.
• Drive continuous test process and quality system improvement (e.g. SMART Test, CAS)
• Coordinate Test Cell Controller processes, including recipe setup to meet product requirements and support engineering runs
• Improve product quality through early detection, prevention, and post‑test failure analysis
• Support continuous improvement of test quality, triggering systems, and media yield without impacting HDD performance
• Ensure all test process indicators, triggering limits, monitoring, and reaction plans are adequate and effective
• Verify, control, monitor, and propagate new processes and new equipment into PN Test
• Coordinate deployment and updates of test machine, robot, and tester software
• Assist engineers with daily operational support and special projects
• Ensure compliance with ISO standards, documentation, safety rules, and cleanroom protocols

• Equipment Maintenance & Troubleshooting
  • Perform routine preventive maintenance and promptly troubleshoot equipment failures to minimize downtime and ensure stable production.
• Operational Support
  • Support daily manufacturing operations by setting up equipment, responding to alarms, and assisting engineers during process adjustments or trials.
• Compliance & Reporting
  • Follow safety procedures and work instructions, record maintenance activities accurately, and report recurring issues or abnormal conditions for improvement actions.

Get to Know the Team

• The GrabMart Merchant Acquisition team owns the full merchant journey. This journey includes shaping acquisition strategy and curating the right assortment, as well as setting pricing, designing promotions, and driving partner success across our on-demand retail and groceries platform.
• We work closely with Marketing, Operations, Product, and Regional teams to deliver standout selection, smart pricing, and best-in-class experiences for our users.
• In this role, you'll partner closely with Key Account Managers and Partner Operations. You'll bring strategic retail partners on board, including supermarkets, convenience chains, specialty, lifestyle, and FMCG brands. You'll ensure a seamless onboarding experience together with the KAM team.

The Critical Tasks You Will Perform

• Develop and execute strategies to acquire new merchants for GrabMart, including identifying new business opportunities, building relationships with key decision-makers, and negotiating commercial agreements.
• Manage a pipeline of prospective retail partners, tracking progress and ensuring consistent follow-up to hit acquisition targets.
• Collaborate with cross-functional teams — including Key Account Management, Marketing, Product, and Operations — to ensure a cohesive approach to merchant acquisition and onboarding.
• Analyze retail and quick-commerce trends, competitor activity, and category developments to identify opportunities and refine acquisition strategies.
• Meet or exceed monthly and quarterly targets across new merchant signings, category coverage, and GMV contribution — reporting on progress and adjusting strategies as needed.

Duties and Responsibilities:

• Manage end-to-end recruitment across multiple APAC markets (e.g., Malaysia, Singapore, Thailand, China, Indonesia, Vietnam)
• Lead intake discussions with hiring managers to understand hiring needs, workforce plans, and timelines
• Develop and execute proactive sourcing strategies, including direct sourcing of passive candidates
• Manage multiple requisitions in a fast-paced, high-volume environment
• Screen and assess candidates against job requirements and ensure strong candidate pipelines
• Coordinate and manage the full interview process
• Partner with hiring managers on hiring decisions and offer recommendations
• Maintain strong candidate engagement and provide timely communication throughout the process
• Deliver hiring outcomes in line with agreed service levels (e.g., time-to-fill targets)
• Contribute to a collaborative team environment and share best practices

Operations Manager

Reports To: Country Manager

Department: Merchant Operations / Sales Operations

Location: Malaysia (KL & JB oversight)

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.

Key Responsibilities:

1. Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:

• Onboarding, Fulfillment, POS Operations, Project Support
• Ensure operational processes are executed accurately and within SLA timelines.
• Monitor merchant onboarding progress, deployment readiness, and issue resolution.
• Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
• Drive operational consistency between KL and JB operations teams.
• Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
• Identify process gaps, operational risks, and bottlenecks and improve SOPs.
• Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
• Prepare operational reports and business updates for Country Manager.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
• Minimum 3 years in a managerial or team leadership role.
• Strong people management and stakeholder management skills.
• Experience managing sales administration and operational workflows.
• Strong analytical, reporting, and problem-solving capabilities.
• Ability to manage multiple operational functions in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and reservations staff
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

We are on the lookout for a Candidate Experience Specialist, Executive Recruiting (fixed term, 12-month contract) to join our Candidate Experience team and support hiring across APAC/MENA on our journey to always deliver amazing experiences.

As part of the Executive Search function within People & Culture, you will partner with global recruiters and senior stakeholders to ensure a seamless, efficient, and high-quality candidate experience. While supporting a broader range of senior and leadership roles, you will contribute to an executive-level standard of coordination and communication across all interactions.

In this role, you will

• Manage and coordinate complex interview processes across stakeholders, seniority levels, and time zones with accuracy, structure, and attention to detail

• Organize travel, onsite interviews, and executive-level logistics

• Act as the main point of contact for candidates, ensuring clear, timely, and professional communication

• Deliver a seamless and high-quality candidate experience throughout the process, aligned with our executive hiring standards

• Maintain accurate data and workflows in SmartRecruiters

• Proactively identify scheduling challenges, drive effective solutions & support executive hiring initiatives and projects

• To formulate maintenance plan for new equipment and machines based on inputs from station owners and suppliers.
• Perform troubleshooting based on troubleshooting guide from station owners and study on eliminating the problem from repeating.
• Liaise with station owners and machine suppliers on continuous improvement.
• To train, coach and develop technicians to handle test stations effectively in the area of troubleshooting and sustaining.
• To manage and ensure all manufacturing documents related to maintenance are being prepared and uploaded accordingly and promptly before release for manufacturing operations.
• To optimize and improve equipment reliability and design.
• To execute related activities to meet key performance indicators of department goals and drive for continuous improvement with realistic goal setting together with the team.
• To evaluate Test Technicians performance according to department and individual goals
• To summarize breakdown report and feedback to line support team for improvement (MTTR and MTBF).
• To execute any other related duties assigned by immediate superior from time to time.

• Assist & liaise between customers and SGS technical teams to provide follow-up and feedback for technical questions and specification needs.
• Visit existing customers periodically for contract reviews.
• To support & maintain existing contracts database.
• Ensure customers are responded to adequately by customer care group.
• Produce customer quotations as required.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Manage end-to-end electrical project execution for a manufacturing facility, from design review to commissioning.
• Oversee electrical contractors, consultants, and vendors to ensure compliance with project scope, quality, and safety standards.
• Review electrical drawings, specifications, method statements, and shop drawings.
• Plan and monitor project schedules, budgets, and resource allocation.
• Ensure compliance with local authorities, codes, and standards (e.g. Suruhanjaya Tenaga, IEC, MS standards).
• Coordinate with civil, mechanical, process, and EHS teams to ensure seamless project delivery.
• Conduct site inspections, progress meetings, and risk assessments.
• Manage testing, commissioning, and handover documentation.
• Identify and mitigate project risks, technical issues, and delays.
• Prepare regular project status reports for stakeholders.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

WHAT YOU’LL DO
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

→Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.

→Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

→Manage team planning, scheduling, and ensure seamless opening and closing routines.

→Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

→Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.

→Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

→Experience in retail management and operations.

→Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.

→Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting. 

And people who are…

→Strong and confident leaders who inspire, coach, and develop their teams with integrity.

→Thriving in collaborative, dynamic environments, with a solution-focused mindset.

→Motivated to create great customers experiences while promoting and selling our products.

→A keen interest in fashion trends, commerciality, and competitor insights to drive sales.

→Effective communicators, creative, and curious.

→Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE 
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.