Total 58 Others/Any research associate job vacancies in Malaysia

Responsibilities:

1. Audit Responsibilities

• Assist in planning, executing, and completing statutory audits and internal audits according to audit standards.
• Perform audit testing, verify financial records, and ensure compliance with accounting principles (e.g. MFRS/IFRS).
• Prepare audit working papers, documentation, and supporting schedules.
• Identify and communicate accounting or audit issues to the Audit Senior or Manager.
• Ensure audit assignments are completed within the allocated time and budget.
• Liaise with clients to obtain necessary information for audit purposes.
• Prepare draft audit reports and financial statements.

1. Tax Responsibilities:

• Assist in preparing and filing corporate and individual tax returns.
• Support in tax computation, tax planning, and compliance with local tax laws and regulations (e.g. LHDN in Malaysia).
• Maintain proper documentation and ensure timely submission of tax forms.
• Handle basic tax correspondence and communicate with clients on tax-related queries.
• Keep updated with changes in tax regulations and accounting standards.

1. General:

• Collaborate with team members and maintain good working relationships with clients.
• Support seniors or managers in any ad-hoc audit or tax assignments.
• Uphold professional ethics, confidentiality, and integrity in all work processes.

Requirements:

• Bachelor’s Degree / Diploma in Accounting, Finance, or related field.
• Preferably pursuing or completed professional qualifications (e.g. ACCA, CPA, MICPA).
• Strong knowledge of accounting principles and basic tax regulations.
• Proficient in Microsoft Office (Excel, Word) and accounting/audit software (e.g. SQL, Audit Express, CaseWare).
• Good analytical, organizational, and time management skills.
• Strong attention to detail and accuracy.
• Able to work independently and as part of a team under minimal supervision.
• Fresh graduates are encouraged to apply; training will be provided.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description:

Responsibilities:

• Conduct audits on financial statements for various companies.
• Prepare and present audited financial statements.
• Compute and prepare tax returns for audited companies.
• Develop management reports as needed.
• Manage assigned audit and tax projects, ensuring thoroughness and timely completion.

Requirements:

• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Accountancy or equivalent.
• Proficiency in Mandarin, Bahasa Malaysia, English, etc.
• Fresh graduates are encouraged to apply.
• Willingness to work in Petaling Jaya, Selangor
• Familiarity with Audit Express/Easy Tax software is advantageous.
• Must have own transportation.
• Positive attitude, commitment, and responsibility.
• Full-time positions available, with training provided.
• Immediate availability is a plus.

Perks & Benefits

• Personal leave
• Personal development opportunities

Responsibility

JSW Solutions is looking for enthusiastic Sales Consultants to assist clients in attaining financial independence. You will engage clients using our successful business approach, focusing on entrepreneurs, business owners, and all individuals seeking financial objectives.

Key Responsibilities

• Study and follow company strategies and directives
• Implement and carry out company marketing strategies
• Engage in business development by collaborating with different sectors

Benefits

• Flexible three-day work schedule.
• Potential for unlimited earnings.
• Chance to positively impact clients' financial well-being.
• Join a dedicated, forward-thinking team that prioritizes work-life balance.
• EPF SOCSO
• Annual Bonus
• Performance Bonus
• Company Trip
• Flexible working hour
• Commission Payment
• Allowance Provided

Job Requirements

• Strong communication skills in Mandarin and English (written and spoken) are essential for this role.
• No previous sales experience required!
• Minimum SPM graduates, fresh grads are welcomed!
• Excellent communication and relationship building skills.
• Focused on achieving results and demonstrating a high level of responsibility.
• Excellent time management capabilities.

Skills

• Effective Communication
• Relationship Building
• Sales Strategy
• Time Management
• Teamwork

Perks & Benefits

• Regular team activities
• Personal leave
• Personal development opportunities

Key Responsibilities:

1. Project Ownership (ATEM Framework)

Lead and execute assigned projects using Alpro Task Entry Model (ATEM)

Translate healthcare & business challenges into actionable plans

Deliver measurable outcomes aligned with patient and business impact

Present project insights and outcomes to management

2. Healthcare Campaign & Programme Management

Plan and execute health campaigns, awareness initiatives, and screening programmes

Manage end-to-end lifecycle:

ideation → planning → execution → tracking → optimisation

Monitor effectiveness and continuously improve patient engagement strategies

3. Content Creation & Health Communication

Develop educational and engaging content for digital platforms and campaigns

Translate healthcare information into clear, patient-friendly messaging

Ensure communication aligns with brand values and healthcare standards

4. Healthcare Partnerships & Community Engagement

Participate in collaborations with healthcare professionals, clinics, and wellness partners

Support the execution of community outreach, health screenings, and co-branded initiatives

Contribute to programmes focused on preventive care and patient education

Understand how partnerships enhance community health impact and service accessibility

5. Healthcare Value & Service Delivery Exposure

Support in structuring health programmes, service bundles, and patient-focused initiatives

Gain exposure to healthcare solutions and service experience design

Understand how to balance quality care, patient trust, and sustainable service delivery

6. Presentation & Stakeholder Management (VIVA)

Prepare and deliver structured presentations to management and teams

Communicate ideas, campaign proposals, and project outcomes clearly

Collaborate across departments to drive execution and alignment

7. Problem Solving & Structured Thinking

Analyse data and ground insights to identify opportunities

Recommend practical and scalable improvements

Apply structured thinking frameworks in decision-making

8. Continuous Learning & Growth

Actively seek feedback and demonstrate improvement

Participate in sharing sessions and leadership discussions

Develop across Alpro’s 6D Talent Dimensions

Job Recruitments:

• Degree in Marketing, Digital Marketing, Management, Business & any relevant discipline
• Fresh graduates or candidates with up to 2 years of experience

• Professional Development
• Fast-Track Leadership Growth
• High-Performance Environment

主要職責：

1. 專案所有權（ATEM 架構）

使用 Alpro 任務輸入模型 (ATEM) 領導和執行分配的項目

將醫療保健和商業挑戰轉化為可執行計劃

實現與患者和業務影響一致的可衡量成果

向管理層報告專案見解和成果

2. 醫療保健宣傳和專案管理

規劃並執行健康宣傳活動、意識提升活動和篩檢項目

管理端到端生命週期：

構思→計畫→執行→跟蹤→最佳化

監測效果並持續改善患者參與策略

3. 內容創作與健康傳播

為數位平台和行銷活動開發具有教育意義和吸引力的內容

將醫療保健資訊轉化為清晰易懂、患者易於理解的資訊。

確保溝通內容與品牌價值觀和醫療保健標準保持一致。

4. 醫療保健合作與社區參與

參與與醫療保健專業人員、診所和健康夥伴的合作

支持社區外展活動、健康篩檢和聯合品牌推廣活動的發展

參與以預防保健和病患教育為重點的項目

了解夥伴關係如何增強社區健康影響和服務可近性。

5. 醫療保健價值與服務交付風險

為建構健康計劃、服務組合和以患者為中心的措施提供支持

了解醫療保健解決方案和服務體驗設計

了解如何在高品質醫療服務、病患信任和永續服務提供之間取得平衡

6. 演示與利害關係人管理（VIVA）

準備並向管理層和團隊進行結構化的演示。

清楚傳達想法、活動方案和專案成果

跨部門協作，推動執行和協調一致

7. 問題解決與結構化思維

分析數據並從中提煉洞見，以發現機會

提出切實可行且可擴展的改進建議

在決策過程中運用結構化思考框架

8.持續學習與成長

積極尋求回饋並展現改進

參與分享會和領導討論

在Alpro的6D人才維度上進行發展

招募資訊：

• 行銷、數位行銷、管理、商業或任何相關專業的學位
• 應屆畢業生或擁有不超過兩年工作經驗的求職者

• 專業發展
• 快速提升領導力
• 高性能環境

Responsibilities:

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
• Identify customers' needs and wants.
• Recommend and display items that match customer needs.
• Welcome and greet customers.
• Manage point-of-sales processes.
• Actively be involved in the receiving of new shipments.
• Keep up-to-date with product information.
• Accurately describe product features and benefits.
• Follow all companies policies and procedures.

Requirements:

• Proven working experience in retail sales.
• Good understanding of sales principles and customer service practices.
• Track record of over-achieving sales quota.
• Strong communication and interpersonal skills.
• Customer service focus.
• Friendly, helpful, confident and engaging personality.
• Basic administration skills.
• Minimum SPM/O level or equivalent.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal leave
• Sabbatical leave
• Personal development opportunities
• Paid training and development

職責：

• 透過優質的銷售服務確保客戶高度滿意。
• 保持店鋪整潔有序，並達到視覺陳列標準。
• 保持店鋪貨源充足。
• 了解客戶的需求和願望。
• 推薦並展示符合顧客需求的商品。
• 歡迎並接待顧客。
• 管理銷售點流程。
• 積極參與新貨的接收工作。
• 及時了解產品資訊。
• 準確描述產品特性和優勢。
• 遵守公司所有政策和流程。

要求：

• 擁有零售銷售的實際工作經驗。
• 對銷售原則和客戶服務實務有良好的理解。
• 銷售業績屢次超額完成銷售目標。
• 較強的溝通和人際交往能力。
• 以客戶服務為中心。
• 個性友善、樂於助人、自信且富有魅力。
• 基本行政技能。
• 最低要求為SPM/O水平或同等水平。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 個人休假
• 學術休假
• 個人發展機會
• 有薪培訓和發展

CUSTOMER SERVICES EXECUTIVE

(Based in SUNWAY)

Potential career development & Job Stability

Start Work ASAP

We have an excellent growth potential and wide exposure

Responsibilities

 Coordinate with customers, oversea agents, vendors and internal branch offices.

 Coordinate shipment for air freight and sea freight and prepare documents.

 Prepare invoices/payable/payment to customer/carrier/supplier/agent

 Pleasant personality and attitudes are preferred.

 Have good experience –work independently, efficiently, hardworking.

Requirements

 Minimum SPM, Diploma or its equivalent

 Minimum 2 years related working experience

 Knowledge in handling air or sea shipments for import & export

 Able to work independently with minimum supervision

 Trustworthy and able to maintain confidentiality with high level of integrity and commitment.

 Good command of oral & written English and Bahasa Malays

 Computer literate

客戶服務主管

（位於雙威）

職涯發展潛力及工作穩定性

盡快開始工作

我們擁有卓越的成長潛力和廣泛的市場機會。

職責

 與客戶、海外代理商、供應商和內部分公司協調。

協調空運和海運的運輸，並準備相關文件。

 準備發票/應付帳款/向客戶/承運商/供應商/代理商付款

個性開朗、態度友善者優先考慮。

 擁有良好的經驗－能夠獨立工作，有效率地工作，勤奮努力。

要求

 最低學歷要求：SPM、文憑或同等學歷

 至少2年相關工作經驗

 具備進出口空運或海運貨物的處理知識

能夠獨立工作，只需極少的監督

 值得信賴，能夠保守秘密，具有高度的誠信和敬業精神。

 良好的英語及馬來語口語及書面表達能力

 具備電腦操作能力

Job Overview

Joining the Fuller Impact team, you will be part of the pioneer team and play a key role in increasing the access to sustainability and ESG regionally. You will help design and implement sustainability and ESG strategies while contributing to Fuller Impact’s growth and long-term success.

We are in search of a passionate Sustainability Research Intern with a proactive and growth mindset approach.

Key Responsibilities

1. Sustainability & ESG Research

• Conduct research on sustainability trends, global frameworks (e.g., GRI, TCFD, ISSB), and relevant regulations to support Fuller Impact’s programmes and strategic initiatives.

2. Competitor & Market Analysis

• Benchmark sustainability tools, platforms, and services to identify gaps, opportunities, and innovation pathways aligned with Fuller Impact’s mission.

3. User & Stakeholder Research Support

• Assist in developing and analysing surveys, interviews, and user feedback for programme design and strategic decision-making.

4. Data & Framework Mapping

• Support the organisation and alignment of ESG indicators, metrics, and categories with recognised sustainability standards.

5. Content & Knowledge Development

• Contribute to the creation of knowledge assets such as glossaries, toolkits, guidance documents, training materials, and communication content.

6. Policy & Market Monitoring

• Track sustainability-related policy updates and market developments across regions, summarising insights for internal use.

7. Documentation & Presentation Support

• Assist in preparing internal briefs, research summaries, and presentation materials for stakeholders and project partners.

8. Stakeholder Engagement

• Support relationship-building with internal and external stakeholders to ensure effective collaboration and impactful outcomes.

9. Special Projects

• Support ad hoc initiatives across Fuller Academy and Fuller Solutions, including research, content development, and strategic innovation.

Requirements

● A final year student or recent graduate with a passion for sustainability and research.

● Able to commit to a minimum of 3 months.

● Business-level written and verbal communication skills, strong analytical and creative problem solving abilities.

● Excellent interpersonal skills, organizational, and operational skills.

● Strong attention to detail and ability to work independently.

Perks & Benefits

• Employee equity
• Nearby public transport
• Flexible working hours
• Free snacks / Happy hours
• Personal leave
• Open culture
• Personal development opportunities
• Remote work flexibility

職位描述：

職責：

• 對多家公司的財務報表進行審計。
• 編制並提交經審計的財務報表。
• 計算並編製經審計公司的報稅表。
• 根據需要編制管理報告。
• 管理分配的審計和稅務項目，確保工作徹底、及時完成。

要求：

• 會計文憑/高級文憑/高等文憑/研究生文憑、學士學位/研究生文憑/專業學位或同等學歷。
• 精通華語、馬來語、英語等
• 歡迎應屆畢業生申請。
• 願意在雪蘭莪州八打靈再也工作
• 熟悉 Audit Express/Easy Tax 軟體者優先考慮。
• 必須自備交通工具。
• 積極的態度、敬業精神和責任感。
• 提供全職職位，並提供培訓。
• 可立即到崗者優先考慮。

福利待遇

• 個人休假
• 個人發展機會

Reporting to the Associate Director, Investor Operations, a list of your responsibilities will include:

• Support the quality control review process of daily deliverables following company and department policies and procedures relating to investor registration, dealing, reporting and cash
• Be a main contact for daily client inquiries and deliverables within your team, striving to complete deliverables within Service level agreements, escalate any client or deliverable issues where required and appropriate
• Respond to queries from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard, and provide assistance and guidance to the team members in query responses
• Through experience, provide guidance to colleagues within the team in daily tasks, processes and deliverables
• Participate in regular team check-in meetings/calls sharing information, ideas and supporting colleagues in a positive team culture
• Support management in department initiatives, projects, risk mitigation
• Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions. 

You Will

• Conduct end-to-end transaction investigations from the detection of unusual activities, to the analysis and documentation and submission of Suspicious Matter Reports (“SMR”) for lodgment to the relevant authorities.
• Have a strong knowledge of AML/CTF, KYC, Sanctions and apply a broader financial crime lens to assess and mitigate the relevant risks
• Review and assess alerts generated by our transaction monitoring and screening systems. Require a good level of analytical skill to detect unusual or suspicious transactions and escalate potential hits. Analysts may also be required to send requests for further information from customers.
• Analyse transaction data to identify trends & patterns in transactions that may signify suspicious or fraudulent activities, using data and transaction monitoring tools.
• Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
• Perform any other ad-hoc legal/compliance duties.
• Must be able to support Australian business days

You Are

• Compliance & Risk enthusiast – you have racked up at least 2 - 3 years of experience in a Financial Crime, AML/CTF or Fraud Risk role, ideally within the financial services or payment industry. Relevant knowledge on payments-related regulations in Malaysia & Australia will be a plus. 
• Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business problems with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel enthusiast – you are a passionate traveller and understand the psychology of travellers, in particular when it comes to overseas spending behaviour and its associated risks.
• Fearless self-starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale is logical and sound. You do not mind getting your hands dirty in order to get things done on a tight timeline.

• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.
• Lead/support the implementation of planned commercial activities involving your department throughout the store.
• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).
• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.

This growth-oriented position will have the primary responsibility of providing the full range of fund administration services to real estate clients. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:

• Primary contact to client on daily operational, issue discussion and any other request
• Review of Net Asset Value calculation and associated reporting.
• Review investor capital activities, annual financial audit and other statutory reporting.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations.
• Maintain a working knowledge of current accounting principles and developing solutions for issues
• Liaise with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Involved in new funds on-boarding process
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Responsible of work allocation and team utilisation. Assist on coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
• Participate in company and client initiatives outside of normal deliverables and responsibilities
• Perform other duties as assigned and incidental to the work described above

• Provide support to the Talent Acquisition team in a wide range of recruitment related activities.

• Perform efficient interview scheduling for stakeholders in APAC regional team.

• Generation and issuance of employment contracts to candidates.

• Handle vendor invoicing and related administrative tasks.

• Ensure all systems (e.g. Smartrecruiter ATS) and trackers are correctly updated.

• Coordinate with various internal stakeholders to resolve operational issues.

• Contribute to various Talent Acquisition projects and initiatives.

The SA&I Commercial team at NIQ/GfK is dedicated to driving revenue growth, expanding market presence, and uncovering new business opportunities.  

As the growth engine of NIQ/GfK, the Sales function plays a critical role in the company’s overall success.  

In this role, you will be responsible for leading sales and renewals within your assigned portfolio—building a healthy and sustainable pipeline, identifying and developing new revenue streams, and strengthening relationships with existing clients.  

While the primary focus will be on the Finance and Tech & Durables sector, the scope of the role might extend to a few new sectors to expand.  

In your role, you would:    

• Drive sales and renewals for existing accounts for own Consumer Behavior Insights + Brand (CBI+B) scope securing pipeline, new revenue opportunities and an accurate forecasting while maintaining customer relationships   
• Develop a complete and interconnected understanding of customer's industry/business/markets/clusters   
• Partner with Customer Success and other relevant teams (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to develop and execute Account Plans and JBPs   
• Working with Customer Success teams to ensure client satisfaction 
• Collect, analyze, act-on Voice of Customer feedback   
• Expand customer network to identify new budget holders   
• Escalate product needs and trends related to Consumer Behaviour Insights and Brand (CBI+B) products and solutions   

About you   

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You work with passion on sales opportunities, are energized by accelerating sales, uncovering opportunities, and exceeding targets. A deep understanding of the market landscape, our CBI+B products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth.    

Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.   

• Listen to what customers want and assist them in finding the best product for their requirements
• Constantly expand product knowledge and deliver it in engaging ways to customers
• Follow up with customers and provide guidance on product selection
• Set up attractive product displays and promotional booths
• Provide product demonstration, presentation to customers and other stakeholders
• Engage in meaningful interactions and develop positive customer relationships
• Provide feedback for improvement to the retail and management team
• Meet daily targets and submit sales reports and EOD reports accurately.

• Diploma in Hospitality, Retail or any relevant course of studies

• Minimum of 1 year of retail experience
• Willingness to learn and understand the consumer electronics technical specifications
• Strong Communication and people skills
• Passionate in engaging customers and providing excellent service
• Comfortable working 6 days a week

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China

We are seeking a Sales Operations Associate to join our team. The role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal and external teams, and handle operational challenges effectively.

Responsibilities

1. Documentation Management

Manage and organize various sales and client-related releases/documents, ensuring they are stored correctly and easily accessible.

Implement and follow checklists, standard Sales operations operating procedures, and document tracking systems to maintain operational efficiency and quality.

Regularly review documents, reports, and communications to identify errors or discrepancies and address them promptly.

Regularly update internal stakeholders on documentation status, including risks, timelines, and necessary changes.

Provide training or guidance to team members and sales team on best practices.

2. Communication with Sales Team Leaders (Proficient Bilingual – English & Mandarin)

Collaborate with the sales team in both English and Mandarin to resolve operational issues, clarify processes, and maintain clear communication with Chinese clients.

Review, summarize, and distill complex legal, IT, or operational documents to communicate key points to the sales team.

Respond to special inquiries and requests in groups chat with sales team leaders, ensuring clarity, respect, and problem resolution.

3. Cross-Departments projects:

Coordinate cross-departmental projects, acting as a liaison between Sales, IT, Legal, Risk, and Compliance teams to ensure the seamless execution of initiatives.

Organize and facilitate meetings between relevant departments to gather requirements, share updates, and ensure alignment on project goals.

Track project milestones and deliverables, proactively identifying potential roadblocks and working with teams to find solutions.

4. Product Launch Support:

Participate in pre-launch activities for new products, including understanding and verifying product features, identifying potential issues, providing feedback, and verifying subsequent fixes.

Confirm product readiness for launch and assist in introducing new products to end-users through clear communication and support materials.

5. Case Management:

Take ownership of “Special case” management, including analyzing, replying to sales team, tracking, following up, and ensuring timely resolution of client issues or special requests.

Work with cross-functional teams (e.g., Backoffice, Risk, IT, Compliance, sales) to ensure all necessary steps are followed for case resolution, ensuring all cases are documented properly.

Handle any clients’ interests conflicts or challenging communications among sales team leaders diplomatically.

6. Leads Data Collection & Organization:

Organize leads data from various sources, ensuring accurate entry into CRM systems or databases.

Ensure all lead information (contact details, status, source, etc.) is categorized and updated regularly for easy tracking and follow-up.

Support the creation of lead reports, tracking conversion rates, lead status, and other key metrics to measure sales pipeline performance.

Ensure smooth handover of qualified leads to sales teams, keeping track of lead progress and providing updates as needed.

Work closely with sales and marketing teams to ensure lead data is aligned with campaign strategies and objectives.

• Bachelor's degree or equivalent experience finance, business operations, or a related field.
• Have 1 to 2 years experience working in the fintech industry , mainly supporting the Sales teams.
• Fresh graduates are welcome to apply.
• Proficient in both English and Mandarin, with strong written and verbal communication skills.
• Proficient in Microsoft Excel (VLOOKUP, XLOOKUP, basic PivotTables, etc.) and Word (formatting, tables, footnotes, etc.).
• Excellent time management and multitasking abilities, with a proven track record of prioritizing tasks, meeting deadlines, and managing concurrent responsibilities effectively in a fast-paced environment.
• Exceptional attention to detail and ability to handle tasks with precision.
• Leverage tools like AI, Excel, and other software to improve work efficiency, streamline processes, and enhance the quality of reports.
• Ability to think critically, problem-solve, and show initiative in seeking solutions.

• Requesting appropriate AML documentation from investors in MUFG administered funds;
• Liaising with investors and clients through written communication on a periodic basis until all appropriate AML documentation has been obtained;
• Maintaining an overview of complete and incomplete AML records and ensuring action is taken to complete all AML records;
• Timely follow up on pending AML requests keeping compliance with MUFG escalation and follow up procedures;
• Maintenance and safe keeping of AML files and trackers in line with MUFG’s data policies
• Liaising with internal Investor & Client Operations teams on a regular basis and responding to AML related queries
• Ensuring queries and emails, both internally and externally, are responded to in a timely and accurate manner;
• Clearing and/or investigating/verifying possible matches as generated by MUFG application used to screen investors and associated parties against sanctions list, adverse media and PEP association lists
• Handling and escalating complex queries and complaints in accordance with company policy;
• Preparing investor files for review by the Senior Manager, Compliance or MLRO;
• Any other ad-hoc duties, as requested;

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

Location: Kuala Lumpur, Malaysia (On-site)
Language Requirement: English + Bahasa Indonesia (Preferred)

We are hiring a Product Support Associate – L1 Support to assist our customers in solving technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities -

• Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
• Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
• Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
• Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
• Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
• Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
• Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
• Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
• Collaborate closely with cross-functional teams, including product development, onboarding, and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
• Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
• Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.

• Minimum of 2–4 years of experience in Product Support, Customer Support, Technical Support, or similar support roles, with at least 1 year of experience in a Software/SaaS company.
• Strong technical support skills, including understanding of basic API queries, integrations, automation, and routing flows.
• Excellent verbal and written communication skills in English. Bahasa Indonesia proficiency is preferred.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexible to work on shift schedules.

We’re growing our onboarding and data implementation capabilities as more clients move onto MUFG’s platform, and we need someone who can take ownership of this critical work. In this role, you’ll lead the setup and migration of fund and client data, making sure everything is accurate, compliant, and delivered on time.

You’ll work closely with teams across the business to bring new funds live smoothly and improve how we do things along the way. Your work will directly shape the client experience at one of the most important moments in their journey with us.

What You’ll Own

• Lead end-to-end system setups and static data configuration for new fund launches and client onboarding
• Manage complex conversions, including data migration, reinitialization, and system reconfiguration
• Build and maintain accurate fund structures using offering documents and best practices
• Analyze NAV and share registry data to identify and resolve discrepancies before go-live
• Coordinate conversion plans and timelines with internal teams, keeping everyone aligned and informed
• Champion data quality by ensuring all setups meet internal standards and regulatory requirements (ISAE/SOC)
• Create and refine standard operating procedures to simplify and scale onboarding processes
• Partner with Technology and Product teams to automate and improve how client and investor data is managed

#LI-Hybrid

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

This role will work closely with the Regional Learning & Development Specialist in supporting the development, coordination, and implementation of learning programs for both employees and clients. As an L&D Associate, you will collaborate with cross-functional teams and Subject Matter Experts (SMEs) to help create engaging, organized, and impactful training experiences.

As a Learning & Development Associate, you will 

• Assist in developing digital and instructor-led training modules.
• Collaborate with Subject Matter Experts (SMEs) to translate technical knowledge into engaging learning experiences.
• Collaborate in producing courses weekly using SCORM authoring tools for external clients.
• Act as a Project Team B member, supporting the production and revision of course outputs for clients.
• Manage content uploads, updates, and organization in the LMS.
• Assist the L&D Specialist in the rollout of courses and in mapping onboarding journeys.
• Track training activities, collect feedback, and prepare basic reports.
• Provide logistical support for training rollouts.

What we are looking for - the ideal profile

• 2-5 years of relevant work experience in training, education, HR, or related fields.
• Proficiency in using Articulate as a SCORM authoring tool (e.g., Storyline, Rise).
• Highly resourceful in creating engaging and effective learning materials.
• Strong understanding of learning principles, including instructional design best practices.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office/Google Workspace; familiarity with e-learning tools is a plus.
• Good communication skills, with the ability to support training delivery and engage with learners.

In return, you will be getting

• Tackling the sophisticated people's challenges in the rapidly evolving e-commerce landscape with data insights and innovative solutions.    
• You will be joining an all-star People Team that consistently raises the bar by combining the systems and processes of a small multinational with the collaborative, innovative, and agile spirit of a startup in an ever-evolving world.
• With our team’s rapid growth and the People Team launching new initiatives to enhance both employee experience and performance, you will benefit from a wide range of opportunities for development. Our structured learning programs covering both functional skills and broader growth are designed to support you at every stage of your journey
• Our supportive culture and close collaboration between regional and local teams create a close-knit work environment which many in our team love and thrive in

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

#LI-AE1

- You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.

-  You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.

- You have good knowledge in IKEA product range, and you share this knowledge with customers and colleagues. 

- You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them .

- You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products (e.g. overstock/övertag).

- You handle cashering 

- You order the right amount of stock needed from store and refill them when stock arrived.