Total 256 account officer job vacancies in Malaysia

• To perform the coordinating role and focus on specific designated customers of the company and take ownership.
• To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
• To proactively providing administrative assistance to the Account Management department.
• To handle designated customer inquiries.
• To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution.
• To work together with the customer account managers to safeguard strategic relationships with the designated key accounts.
• To review and implement process improvement where applicable.
• To be responsible for special projects as deemed necessary by the management

Summary: Drives new business acquisition, manages and grows existing client relationships within an assigned territory or vertical, and acts as the primary point of contact between the client and the delivery teams to ensure successful service execution and revenue goals are met.

Key Tasks

• Identify, qualify, and close new business opportunities within the assigned portfolio or territory.
• Develop comprehensive account plans focused on retaining current revenue and identifying upsell/cross-sell opportunities.
• Lead contract negotiations and finalize deals in collaboration with legal and finance teams.
• Serve as the client advocate, coordinating internal resources (e.g., technical, delivery) to ensure client satisfaction and project success.
• Maintain accurate and timely sales forecasts and manage all client activities within the CRM system.

• 5-6 Years in B2B solution sales, account management, or business development, preferably within the technology or consulting services sector.

• Proven track record of meeting or exceeding annual sales targets.

Competencies Required

• Business Acumen: Understands market dynamics, client financials, and strategic business drivers.
• Relationship Management: Builds and maintains long-term, trust-based relationships with C-level executives and key stakeholders.
• Communication: Excels in negotiation, presentation delivery, and clear written/verbal client engagement.
• Sales Strategy: Proficient in pipeline management, forecasting, and developing targeted account plans.
• Client Orientation: Prioritizes client success, identifies pain points, and structures solutions that deliver measurable value.
• Attention to Detail: Ensures accuracy in contracts, proposals, and sales documentation.

We’re looking for a motivated and dynamic Sales Executive - Outdoor Account Management to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

We are seeking a proactive and detail-oriented Debt Recovery Officer to join our growing team.

The Debt Recovery Officer is responsible for managing overdue customer accounts and recovering outstanding payments through effective communication, negotiation, and follow-up activities. The role involves coordinating with customers, legal representatives, and internal departments to ensure timely collections while maintaining professionalism and compliance with company policies and relevant regulations.

Key Responsibilities:

• Contact customers via phone calls, email, WhatsApp, and written notices regarding overdue accounts.
• Follow up consistently on outstanding debts to ensure timely payment collection.
• Negotiate repayment plans, settlement arrangements, and payment schedules with customers.
• Prepare and compile required documentation for legal action and submit summon-related cases to appointed lawyers.
• Update and maintain accurate customer records, payment history, and collection activities in the system.
• Monitor delinquent accounts and escalate high-risk or unresolved cases when necessary.
• Prepare weekly collection reports and account status updates for management review.
• Handle customer inquiries, disputes, and complaints professionally and efficiently.
• Ensure all collection activities are conducted in compliance with company policies and applicable legal regulations.
• Collaborate with internal departments to resolve billing discrepancies and account-related issues.
• Achieve assigned collection targets and support overall recovery performance objectives.

1. Monitor and manage inbound logistics operations including resource planning for priority tasks.
2. Ensure smooth material/operations flow from inbound until production based on established processes.
3. Support supervision of daily activities and ensure tasks are executed as planned.
4. Support implementation of BPS / continuous improvement initiatives.
5. Monitor KPIs and report deviations with proposed actions.
6. Act as first-level escalation point for operational, MHE and system issues.
7. Person in charge for all custom related topics and improvement activities in custom declaration, clearance, AEO, hand carry shipments, bonded warehouse, FIZ and other custom related topics.
8. Key contact person to liaise with Government agencies such as MITI, MBPP, SIRIM, MOF, Custom and so on for certification/license/permit application and other related topics involve Government agencies.
9. Support review and update of operational procedures and workflows.
10. Support SAP-related topics and ensure correct system usage.
11. Conduct on-the-job training and knowledge sharing to team members.
12. Ensure compliance with ISO procedures and company directives.
13. Support superior in reporting, analysis, and operational planning.
14. Support superior in both internal and external audits by preparing documentation, providing necessary information, and ensuring processes are audit-ready.
15. Other additional tasks as per superior instructions.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales by helping sales teams' better find, understand and engage their prospects and customers.      

As an Account Director, you will work closely with customers across Australia and New Zealand, using strategic social selling to demonstrate the value of Sales Navigator and support long‑term growth and partnership. You will operate in a ‘team selling’ environment and will work with other senior sales reps and cross-functional partners to manage and develop growth‑focused accounts. You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet and exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.    

Responsibilities: 

• Effectively communicate the LinkedIn Sales Solutions value proposition to inspire clients to adopt new methods of connecting with customers. 
• Develop a strong understanding of your book of business and clients' business opportunities and challenges. 
• Support client sales strategy execution through multi-level relationships and a clear stakeholder map. 
• Plan and prioritize territory management to maximize sales opportunities and resources. 
• Collaborate with internal teams, including Sales Leadership, Customer Success, Marketing, and Insights/Analytics, to maximize customer value. 
• Establish yourself as a trusted advisor within your verticals, providing insights and building deep relationships. 

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in selected APAC markets. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn’s Talent Solutions products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs. 

Responsibilities:

• Manage and execute contract renewals, upsells, and cross-sells to maximize contract value while enhancing customer relationships.
• Develop and maintain strategic account plans to identify customer requirements, mitigate risks, and drive on-time renewal closures.
• Establish and maintain deep relationships with multiple stakeholders across customer organizations, acting as a trusted advisor.
• Provide accurate and timely forecasts of renewals and sales opportunities within your territory.
• Utilize CRM and sales tools to drive systematic, insight-led customer engagement and maintain pipeline hygiene.
• Collaborate cross-functionally to ensure customer success and align solutions with customer business goals.
• Proactively share market insights with the product and marketing teams to drive strategic initiatives.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

A Senior Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

As a Senior Key Account Manager you will take charge of 

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts 
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals 
• Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat) 
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting 
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

What we are looking for - the ideal profile

• University degree
• Fluent in English and Malay, ideally proficient in Mandarin
• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Experience in the FMCG category or merchandising will be an added advantage.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

• Research and develop aggressive strategies and plan for upstream Oil, Gas Laboratory, Field Services, Production Chemicals related opportunities through existing and new client with the ability to drive the revenue.
• Maintain high level professionalism with client’s top management.
• Responsible to develop mid and long term goals in line with Group’s initiatives and meeting client’s expectation, including but not limited to deliver stated goals including revenue and profit targets, direct the local division sales by identifying and securing business opportunities through offering existing and new products and services, develop strategy plans to manage sales and operating budgets, analyze and review the effectiveness of plans inclusive of approach, cost and results towards Client’s expectation, establish and implement medium to long term goals and objectives.
• Lead and involve in the project proposal submission technically and commercially.
• Drive new business growth and build critical mass within agreed timeframes in target regions.
• Manage relationships with the in country team and ensure effective service levels.
• Collaborate with SGS other line of business toward development and success of SGS business in Malaysia.
  • Monitor and analyze market forecast and business trends to understand client activity trend for downstream business opportunities.
  • Develop and implement strategic Upstream/downstream/ Renewable Energy business plans to grow the business to align with the market and company goals.
  • Deliver agreed country goals including revenue and profits/LC targets (budgeted local contribution) for downstream business.
  • Initiate the development of new services and products to meet emerging market needs.

Get to Know the Team

As an Account Management Specialist, you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV), cultivating deep-rooted partner relationships, and ensuring operational excellence. You aren't just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment, pricing strategies, and seamless execution.

Reporting Line

You will be reporting to the Category Manager, Health & Beauty.

The Critical Tasks You Will Perform

Strategic Account Management & Retention

• Primary Partnership Lead: Act as the strategic consultant and primary point of contact for key retail stakeholders and store operations teams.
• Relationship Engineering: Build and maintain multi-level relationships across partner e-commerce, commercial, and operations teams to ensure alignment on GrabMart's ecosystem.
• Performance Governance: Lead weekly/bi-weekly business reviews to analyze sales trends, mitigate operational friction, and provide actionable insights.
• Operational Health Monitoring: Rigorously track key health metrics, including Order Fulfillment Rate (OFR), Item Fulfillment Rate (IFR), and real-time inventory availability.
• Issue Resolution: Serve as the escalation point for day-to-day merchant queries and technical hurdles, including guiding partners through API integrations and platform troubleshooting.

Growth Strategy & Joint Business Planning (JBP)

• JBP Ownership: Co-create and execute annual/quarterly Joint Business Plans with merchants. Track progress against KPIs and pivot strategies to address market shifts.
• Cross-Vertical Collaboration: Partner with the cross functional team to maximize visibility for accounts.
• Data-Driven Reporting: Translate complex data into compelling narratives regarding sales performance, promotion effectiveness, and New Product Development (NPD) success.

Assortment & Category Excellence

• Portfolio Optimization: Conduct monthly SKU rationalization exercises to ensure the merchant's digital storefront is lean and high-performing.
• Strategic Expansion: Lead the introduction of new items and delisting strategies based on consumer demand trends and competitive benchmarking.
• Merchandising Integrity: Ensure pricing parity and high-quality digital merchandising standards are maintained across all storefronts.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play

We are seeking a dynamic Senior Social Key Account Manager for live commerce platforms. You will oversee brand performance, driving success through effective commercial and content strategies, and leveraging new trends and tools. As the main point of contact, you will create ecommerce strategies and annual plans, focusing on live streams and short videos. A strong understanding of Shopee & TikTok trends is crucial for guiding brands in creating impactful content. The ideal candidate is strategic, creative, and an excellent communicator, working closely with internal teams like Live Commerce & Video teams and influencer/affiliates to ensure brand success.

As a Senior Social Key Account Manager  you will take charge of 

• Manage Brand Performance: Oversee the end-to-end performance of assigned brands, focusing on achieving revenue, awareness, and other key goals through effective promotions and content strategies.
• Operational Management: Oversee all aspects of live commerce operations, including planning, scheduling, execution, and post-event analysis.
• Content Strategy and Execution: Work with internal Live Commerce team to develop a content calendar, brainstorm innovative content ideas, and continuously refine strategies based on platform trends and key learnings.
• Strategic Guidance: Provide expert recommendations on strategies, promotions, and content ideas to enhance brand performance on Live Commerce.
• Build Relationships: Act as the main point of contact for brands and platforms, fostering strong relationships with stakeholders, affiliate partners, and influencers.
• Collaborate Internally: Work with internal teams like Live Commerce, Commercial, and Performance Marketing to ensure aligned strategies and smooth campaign execution.
• Coordinate with Platforms: Align with platform counterparts on promotional strategies and leverage unique opportunities.
• Support Brand Onboarding and Growth: Assist in the onboarding process for new brands and contribute to their growth plans.
• Ensure Account Retention: Partner with leadership to maintain and grow existing accounts.

What we are looking for - the ideal profile

• University degree
• At least 3 years of relevant experience in ecommerce, preferably with platforms like Lazada, Shopee, TikTok, Tokopedia, other enablers, or with brands and distributors. 1 year of experience in live commerce, such as livestreaming or short video formats, is highly desirable.
• Strong commercial mindset, adaptable, collaborative, and thrives in a fast-paced startup environment
• Passionate in live commerce trends - you are in the know of what is relevant and what compelling content looks like
• Strong interpersonal, communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Eager to learn with continuous growth and improvement mindset - able to work closely with the brand to A/B test different approaches to live commerce to build success stories and drive long term improvement
• Experience in developing digital / ecommerce campaign plans
• Strong analytical skills for data interpretation and performance enhancement
• Project management experience
• Proficiency in Excel and PowerPoint
• Fluent in English (writing and communicating skills)

Job Summary
1. Role
1.1 Q-Support to PPU in Production Part Approval Process (PPAP) and Preventive Quality Planning (PQP) as part of TTM process.
1.2 Main interface of rBU all supplier quality related issues after SOP (e.g. ECR, 8D, concessions, defect cost reimbursement, and etc).
1.3 First escalation level for the Plant for purchased parts quality issues.
1.4 Support achievement of Cost targets for related Product Group along the entire Product Life Cycle.

2. Job Scope
2.1 Purchasing Quality responsibility and accountability for the responsible Product Group within the rBU along the product life cycle.
2.2 PQP (Preventive Quality Planning) for purchased parts; Operative handling of initial samples / ISIR release.
2.3 Complaint management.
2.4 Blocked stock handling & Concession handling.
2.5 Represent Purchasing in Plant Point-CIP activities.
2.6 Measure supplier Quality Performance: Plant / rBU specific KPIs.
2.7 Operative handling of quality cost reimbursement.
2.8 Trigger escalation of supplier (as input of Q-escalation process).
2.9 Support all the relevant quality projects in rBU project team.
2.10 RPP / Tooling (incl. tooling transfer): Tech. Discussion, measurement harmonization, Process audit, Test & qualification-check, Product Certifications.
 

Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. Ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced. Act?as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts in multiple geo's to identify customer's top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer's ecosystem. Increases Expeditors' revenues and profitability through providing enhanced valued-added service.

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers' profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

Customer Retention and Development Manager

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• To complete customs entries in an accurate and timely manner, checking all relevant documents and delivering a service that meets TELEPORT standards.
• To submit customs declarations to RMCD using simplified, summary and standard procedures, ensuring strict compliance to current statutory procedures.
• To forward the customs release messages to the internal departments team and other representatives.
• To build relationships and rapport with new and existing customers and communicate effectively with authorities such as :
  • Internal & External of Teleport Commerce Teams
  • RMCD
  • Cargo Terminals
  • Key business partners
  • Suppliers/Transporters
  • Other business support agencies
  • MAHB
• To complete data administration and validation, scanning and filing supporting documents.
• To be the first response to all enquiries regarding Customs Declarations.
• Complete any other documentation that may become relevant over time.
• Create and maintain accurate, relevant, and up to date information relating to all interactions and business changes.
• To carry out other duties commensurate with the role and role grade as required and directed from time to time.
• Coordinates with Principal, Fleet Team, Operations Team and CS Team on the Shipments status.
• Provide support to staff and clients whenever required.

• Strong communication skills
• Strong interpersonal skills 
• Able to operate computer programmes such as:
  • Microsoft Office
  • Google sheet
  • ALDEC
  • Digital TRADE PLOTFORM (DTP)
  • One teleport / Teleport Dashboard
  • Mypayment / WebCor 
• Demonstrates the ability to quickly grasp new concepts, technologies, and processes, allowing for swift adaptation to changing work environments and requirements.
• Proactively takes action and seeks out opportunities to contribute positively to projects and tasks without needing to be prompted, showing a proactive and forward-thinking approach to work
• Exhibits strong problem-solving skills, effectively identifying issues, analyzing root causes, and developing creative solutions to overcome challenges and achieve objectives efficiently
• Displays a strong work ethic and commitment to completing tasks with diligence and dedication, consistently putting in the effort required to meet deadlines and deliver high-quality results.
• Collaborates effectively with colleagues, demonstrating a cooperative and supportive attitude, contributing to a positive work environment, and achieving shared goals through effective communication and cooperation.
• Meticulous with work - double checking for accuracy of data entry

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As a Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia. As the brand’s main point of contact and trusted advisor, you create the ecommerce strategy and annual plans for your brands and take ownership of their business like it is yours. You negotiate with brand and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the brand, in order to grow the business. You have a firm grasp of e-commerce fundamentals, digital marketing, campaign development and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your brand(s) successful. You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services. 

As a Key Account Manager, you will take charge of 

Grow Account NMV and Revenue:

• Develop and implement strategies to increase the Net Merchandise Value (NMV) and overall revenue of key accounts.
• Analyze sales data and market trends to identify opportunities for growth and optimization.
• Conduct monthly, weekly and post mortem business review to assess account performance and identify areas for improvement.
• Utilize data to identify trends, opportunities, and areas for improvement within key accounts.
• Provide actionable insights and recommendations based on data analysis to drive account growth.
• Ensure all brand / store KPIs are met
  

Promo Planning / Alignment:

• Develop and execute promotional plans in collaboration with marketing and sales teams.
• Ensure alignment of promotional activities with overall business goals and account strategies.
• Coordinate with internal stakeholders to ensure seamless execution of promotions.
  

Client Coordination:

• Build and maintain strong relationships with key account clients.
• Address client inquiries and concerns promptly, ensuring high levels of satisfaction.
• Understand client needs and work to exceed their expectations.
  

Platform Coordination:

• Act as the primary liaison between the company and platform partners, ensuring smooth communication and collaboration.
• Coordinate platform-specific activities and initiatives to maximize account performance.
  

Cross-Functional Team Coordination:

• Collaborate with various internal teams, including customer experience (CX), operations (Ops), Graphic Design (GD), finance, to ensure cohesive account management.
• Facilitate communication and cooperation among cross-functional teams to support account goals.
• Coach and develop junior team members

What we are looking for - the ideal profile

• Min 2-3  years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

The Online Trade Activation Executive supports the execution of e-commerce campaigns and daily online operations across marketplaces. This role ensures product listings, promotions, and online assets are accurate, conversion-ready, and aligned with brand guidelines. It is suited for candidates who want to grow into an Online Brand / E- commerce Manager role.

As an Online Trade Activation Executive, you will take charge of

• Execute and support e-commerce campaigns, promotions, and trade mechanics across platforms (Shopee, Lazada, TikTok Shop, website), with understanding of the commercial objective behind each activation.
• Create, update, and maintain product listings, ensuring accuracy in pricing, content, and visuals, and flag potential issues that may impact conversion or customer experience.
• Ensure product pages follow brand guidelines and are optimized for conversion (keywords, visuals, cross-selling).
• Support adaptation of online assets (banners, posters, basic ad visuals) to meet platform requirements.
• Coordinate with agencies and internal teams to fix listing or campaign issues, taking ownership to ensure issues are resolved promptly.
• Monitor stock availability, campaign readiness, and basic performance signals during key campaigns, and escalate risks early.
• Support customer review monitoring and escalate service or product issues when needed.

What we are looking for - the ideal profile

• 1–3 years experience in e-commerce, marketplace operations, or online trade execution.
• Strong attention to detail and execution discipline.
• Good understanding of the online customer journey and conversion drivers.
• Proficient in English and Bahasa Malaysia for basic copywriting and keyword optimization.
• Good visual judgement and ability to adapt assets for online platforms.
• Comfortable working in a fast-paced e-commerce environment and being on standby during peak campaigns.
• Curious, proactive, and eager to learn beyond task execution.

Nice to Have

• Experience in beauty, FMCG, or digital commerce.
• Familiarity with Shopee, Lazada, or TikTok Shop backends.
• Basic knowledge of SEO or marketplace search behavior.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As an Assistant Key Account Manager, you will be responsible for the day- to-day commercial and operational success of CPD brands across Malaysia’s leading e- marketplaces (Shopee, Lazada, and TikTok Shop). This role is designed for a high-energy “doer” who can balance commercial negotiations with rigorous operational follow-through to ensure our brands are always available, visible, and competitive.

As an Assistant Key Account Manager, you will take charge of

Account Management & Commercial Execution

• Drive the daily sales performance for assigned platforms to meet monthly and quarterly GMV targets.

• Execute the promotional calendar, ensuring campaigns are set up accurately and on time.

• Manage the backend of e-marketplaces (Seller Centres), and oversee product uploads, pricing updates, and voucher creations.
  

Operational Excellence & Store Health

• Inventory Management: Closely monitor stock levels and coordinate with the Supply Chain team to ensure timely replenishment, especially for top-selling products.
• Store Metrics: Maintain “Perfect Store” standards by monitoring Chat Response Rates, Shipping Lead Times, and Seller Ratings to ensure it remains a preferred seller.
• Content Maintenance: Ensure all product listings have optimized titles, descriptions, and high-quality images/banners that comply with brand guidelines.

Campaign Operations & Visibility

• Coordinate with the design and marketing teams to ensure all digital assets (banners, landing pages) are localized and uploaded correctly for every campaign.
• Monitor on-platform search rankings and visibility, ensuring our products are easy for consumers to find.
• Execute submissions and participate in platform-led marketing initiatives to maximize traffic.

Data Tracking & Reporting

• Provide weekly and monthly reports on sales performance, traffic, and conversion rates.
• Monitor competitor pricing and promotional activities daily, providing quick feedback to the commercial team.
• Track and reconcile trade spend (marketing investments and discounts) to ensure budget compliance.

Partner Relations

• Maintain a professional working relationship with platform Category Managers to secure better visibility and campaign slots.
• Work closely with the warehouse and logistics partners to troubleshoot any fulfillment or delivery issues.

What we are looking for - the ideal profile

• Experience: 2–4 years of experience in E-commerce operations or account management. Experience in FMCG or high-volume retail is a plus.
• Technical Proficiency: Hands-on experience with Shopee Seller Centre, Lazada Business Advisor, and/or TikTok Shop Seller Center is essential.
• Operational Rigor: Highly organized with a "zero-defect" mindset regarding pricing and stock management.
• Analytical Skills: Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) to manage large sets of SKU data and sales reports.
• Mindset: A proactive problem-solver who is comfortable with the fast-paced, sometimes unpredictable nature of e commerce logistics and campaign cycles.
• Communication: Strong command of English. (Local language skills are a bonus but not a mandatory requirement for this specific profile).

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We’re looking for a proactive and detail-oriented professional to support our AML/CTF compliance efforts across multiple jurisdictions. In this role, you’ll help develop and maintain compliance frameworks, oversee customer due diligence processes, and monitor transactions to identify and escalate suspicious activity. You’ll work closely with internal teams to ensure regulatory requirements are met while balancing business needs.

The role also involves reviewing high-risk clients, supporting reporting obligations, and ensuring proper record-keeping and data protection practices. You’ll contribute to staff training, promote awareness of compliance standards, and help strengthen internal processes. This is a great opportunity to build deep expertise in compliance within a fast-paced, regulated environment.

Job Responsibility

AML/CTF Framework & Policy

Develop, review, and update AML/CTF policies and procedures in line with relevant laws and regulatory requirements.
Implement group-wide AML/CTF compliance standards and ensure consistency across jurisdictions.
Maintain and enhance the company's AML risk-based approach and customer due diligence (CDD) procedures.

Customer Due Diligence (CDD/KYC)

Oversee the onboarding and ongoing due diligence of clients, ensuring appropriate identification, verification, and screening (including PEP, sanctions, and adverse media).
Review high-risk client profiles and approve enhanced due diligence (EDD) measures.
Monitor and ensure third-party verification tools (e.g., SumSub, WorldCheck) are effectively configured and maintained.

Transaction Monitoring & Reporting

Monitor client transactions for suspicious activity using automated surveillance tools and manual reviews.
Investigate alerts, document findings, and escalate suspicious activity reports (SMR) to the CCO.
Prepare and submit reports to relevant financial intelligence units (e.g., AUSTRAC, FIU-Mauritius, FSA Seychelles) within required timelines.

Training & Awareness

Conduct AML/CTF training for employees across departments.
Ensure staff are familiar with red-flag indicators, typologies, and escalation channels.

Record-Keeping & Data Management

Ensure retention and accessibility of CDD and transaction records per regulatory requirements.
Support data protection compliance when handling sensitive customer information.

Requirements

Bachelor's degree in Law, Finance, Business, or related field (Master's degree or AML certifications preferred).
Experience in AML/CTF compliance is preferred, particularly within the contexts of finance and fintech company
Comprehensive understanding of the AML/CTF Act 2006, coupled with knowledge of AUSTRAC regulatory requirements and pertinent obligations set forth by ASIC.
A robust understanding of KYC/CDD processes, sanctions screening, and transaction monitoring frameworks.
Proven experience in managing investigations and preparing Suspicious Matter Reports (SMRs).
Prior exposure to trading platforms and environments involving high-frequency transactions.
Familiarity with international AML/CTF frameworks, including those established by FATF, EU AML Directives, UK FCA, and US FinCEN.
Holders of relevant certifications, such as CAMS or ICA Diploma, are encouraged to apply.

We’re looking for a motivated and dynamic Sales Executive - Outdoor Account Management to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen