Total 18 Transportation / Logistics job vacancies in Selangor

About the role…

ALP, an innovative firm specializing in logistic property development, is seeking Automation Maintenance Engineers to oversee the efficient operations of our upcoming Smart Logistic Warehouse near Bukit Raja, Selangor. This pivotal role encompasses a broad range of responsibilities, including setup field maintenance performance targets (efficiency & cost) and execution plans for maintenance teams.

The Automation Maintenance Engineer will collaborate closely with internal teams, including solution planning, property management, and IT, to optimize automation performance and ensure integration of state-of-the-art technology. Externally, the role involves coordination with key stakeholders such as equipment suppliers, and tenants.

This position offers the opportunity for potential career development as ALP's presence grows in Malaysia and a rare opportunity to manage a Multitenant Automated Smart Warehouse.

What you will do…

• Coordinate and manage subcontracted maintenance operation teams
• Implement the automatic equipment and drive extensive tests
• Regular automatic equipment troubleshooting and recovery
• Regular automatic equipment maintenance
• Efficiency improvement of automatic equipment
• Source spare parts and manage external vendors
• Maintenance contract management
• PoC validation support
• User autonomous maintenance training

Who you are…

• Proactive with dependable traits, consistently demonstrating initiative and reliability in various challenging situations
• Team player with the ability to work across cultures, and build rapport, and collaborative working relationships with all levels
• High level of commitment and responsibility, good attention to detail, and high level of accuracy
• Excellent time management and communication skills

What skills are required…

• Candidate must possess at least a Bachelor's Degree in Mechanical, Electrical Control, Automation, or engineering-related dept.
• Knowledge of engineering drawings, sensing and pneumatic/hydraulic parts, and motor control.
• Experience in PLC & HMI design and implementation is a plus.
• Familiar with AutoCad / Solidworks is a plus.
• SCADA and backend IT system integration is a plus.
• Mandarin, English, and Bahasa Malaysia. Strong Mandarin oral & written communication skills will be an advantage.
• Fresh graduates are welcome.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Personal development opportunities
• Medical
• Miscellaneous Allowance

職位描述

完整職位說明

1. 貨車司機負責使用貨車安全及時地運送貨物。

2. 該職位要求遵守馬來西亞交通法規、車輛維護以及在送貨過程中讓客戶滿意。

主要職責：

1. 駕駛和運輸：安全駕駛貨車，確保按時交付貨物，同時遵守道路安全和交通法規。

2. 車輛維護：進行日常檢查，報告問題，保持車輛清潔和良好的工作狀態。

3. 文件：完成必要的文書工作，包括送貨記錄和里程記錄。

4. 安全與合規：遵守安全準則、公司政策，並確保遵守馬來西亞相關法律（道路交通法、職業安全、SPAD 法規）。

資格：

-學歷：最低要求為SPM或同等學歷。

-經驗：1-2年貨車駕駛經驗，熟悉巴生谷地區。

-技能：具備道路安全和交通法規知識，以及良好的客戶服務技能。

-執照/證書：必須持有有效的GDL執照和JPJ認證。

-能夠駕駛1-3噸的卡車

年齡在25至40歲之間

-身體健康，視力極佳，能夠長時間駕駛和搬運重物。

-無不良記錄

良好的工作態度

可立即開始工作

職位類型：長期職位（5個空缺職位）

工作地點

Lot 1878，Jalan KPB 9，Kawasan Perindustrian Kg。 Baru Balakong，位於 Jln Balakong 附近，

福利待遇

-中心位置

醫療保險

-事假

-津貼（旅遊、交通等）

-門診福利（全科醫生和牙科）

-員工保險（GHS 和 GTL）

-年假

-喪假與喪親補償

Job Description

Full Job Description

1. The Lorry Driver is responsible for the safe and timely transportation of goods using a lorry.

2. The role requires compliance with Malaysian traffic laws, vehicle maintenance, and customer satisfaction during deliveries.

Key Responsibilities:

1. Driving & Transportation: Safely operate the lorry, ensuring timely deliveries while adhering to road safety and traffic regulations.

2. Vehicle Maintenance: Perform daily checks, report issues, and keep the vehicle clean and in good working condition.

3. Documentation: Complete necessary paperwork, including delivery logs and mileage records.

4. Safety & Compliance: Follow safety guidelines, company policies, and ensure compliance with relevant Malaysian laws (Road Transport Act, Occupational Safety, SPAD regulations).

Qualifications:

-Education: Minimum of SPM or equivalent.

-Experience: 1-2 years of lorry driving experience and familiar with Klang Valley areas.

-Skills: Knowledge of road safety and traffic regulations with good customer service skills.

-Licenses/Certificates: Must possess valid GDL License and JPJ certification.

-Ability to drive a 1-3 ton lorry

-Age between 25 - 40 years

-Healthy with excellent eyesight, capable of long periods of -driving and lifting heavy goods.

-Clean track record

-Good working attitude

-Can start working immediately

Job Type: Permanent (5 Open Position)

Job Location

Lot 1878, Jalan KPB 9, Kawasan Perindustrian Kg. Baru Balakong, Off Jln Balakong,

Perks & Benefits

-Central location

-Medical insurance

-Personal leave

-Allowance (travel, transportation, etc.)

-Outpatient Benefit (GP & Dental)

-Staff Insurance (GHS & GTL)

-Annual leaves

-Compassionate leave and bereavement compensation

Job opening for a Warehouse Logistics & Distribution Assistant Manager (Mandarin speaker) at multiple locations: Shah Alam, Nilai, Selayang, Kota Bharu, and Kuantan.

Key Job Descriptions

• Manage the Service Distribution Centre operations by ensure full compliance on standard operating procedures (SOP)
• Participate in receiving, warehousing, and distribution operations by coordinating, and enforcement of day to day operational activities involving physical stock counts and conducting inventory with reconciling storage data.
• Maintain service distribution centre staff job results by frequent coaching, counselling, disciplining, monitoring, and reviewing job results.
• Maintain physical condition of distribution centre by planning and implementing 5S’s; inspecting equipment; issuing work orders for repairs and replacement.
• Completes service distribution centre day to day operational requirements by overseeing scheduling process with follow up on delivery results.
• Monitoring stock movement and report to management timely on stocks level and fix the discrepancies.
• Participate and oversee operations - shipment inbound, loading and delivery by coordinating service and distribution staff to avoid and delays in delivery schedule.
• Safeguarded total warehouse operations and mitigate any liability by establishing and implementing employee training, safety and security protocols
• Enforced proactive inspection and maintenance schedule to keep operational equipment in good condition and conduct internal audits.

Key Job Requirement

• Diploma or Degree in Warehouse Operation/Supply Chain or Business Management.
• Minimum 5 years of Managerial working experience in total warehousing and distribution centre/logistic with 3PL is a MUST.
• Candidate with experience in storage of electrical/electronic product is preferred.
• Able to plan, result driven, self-starter and strong leadership skill.
• Computer literate with intermediate level in Microsoft Excel and familiar with WMS/SAP.
• Fluent both written and communication English and Mandarin is MUST.
• Immediate starter or with short notice is desirable.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職責：

• 熟悉巴生谷地區的路線。
• 個性良好，自律性強，對工作認真負責。
• 願意到外地/外地區工作。
• 能夠根據需要加班。
• 裝卸貨物－安全地將公司貨物運送到上級指定的目的地。
• 確保貨物完好無損、數量正確並按時交付。
• 記錄貨車進出站運行里程。
• 負責車輛保養。確保車輛狀況良好。保持車輛清潔。
• 在檢查/服務期間內前往Puspakom檢查和維修車間。
• 守時、誠實、值得信賴，勤奮努力，並能勝任報告撰寫工作。

要求：

• 持有有效的B級和D級駕駛執照，且駕駛記錄良好。
• 持有 GDL（5噸）貨車駕駛執照，且駕駛記錄良好。
• 至少一年工作經驗。
• 身體健康，能夠舉起重物。
• 要求成熟穩重、守時、誠實守信，並有良好的出勤記錄。
• 對工作抱持正面的態度，自律且積極主動。
• 具備GPS導航及地圖繪製經驗。

福利待遇

• 津貼（旅費、交通費等）
• 附近公共交通
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人休假
• 個人發展機會
• 有薪培訓和發展

Supply Chain Administrator (Engineering & Operations)

The Colgate-Palmolive Smile:

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!

If you are a highly organized, proactive professional who loves keeping things running smoothly, we want you on our team. As our Supply Chain Administrator, you will be the operational backbone of our Engineering and Supply Chain teams at the manufacturing plant.

What You Will Do (Roles & Responsibilities):

Inventory & Engineering Store Command

• Own the Spare Parts Lifecycle: Manage the end-to-end spare parts inventory, including the creation and inventorization of new parts and the seamless replenishment of existing stock.
• Keep the Lines Running: Step in as the hero to assist with engineering store operations (spare part dispensing, system posting, and new part creation) during the storekeeper's absence.
• Stock Integrity: Actively assist in engineering stock counts to ensure 100% inventory accuracy.

Strategic Procurement & Vendor Management

• Drive the Purchasing Process: Issue and manage Purchase Orders (both blanket and non-blanket) for day-to-day engineering operations, keeping our Ariba tracking files perfectly updated.
• Vendor Sourcing & Negotiation: Source Request for Quotations (RFQs) and negotiate with both existing and new vendors to get the best value.
• Global Logistics: Arrange carriers and transporters for overseas spare part deliveries, tracking them from the supplier’s door to our receiving bay.
• Financial Accuracy: Execute accurate Goods Receipt (GR) processes and relentlessly track PO approvals, sending friendly reminders to approvers to prevent bottlenecks.

Compliance & Sustainability Support

• Environmental Operations: Play a key role in our sustainability efforts by conducting daily updates on our Wastewater Treatment Plant (WWTP) operations and managing the replenishment of WWTP and DI chemicals.
• Regulatory Reporting: Ensure we meet government standards by submitting accurate, weekly Department of Environment (DOE) reports via the MDMR system.

Cross-Functional Collaboration

• Partner directly with Project Engineers to facilitate seamless PO issuance and project support.
• Assist our Facility Engineer with CEB (Central Electricity Board) management, handling corresponding POs and GR processes.
• Assist in finance related activities as and when required, deemed appropriate and required by the Financial Controller or Business Partner.

Who We Are Looking For (Requirements):

• Experience: 2 to 3 years of hands-on experience as an engineering/spare parts administrator or supply chain admin within the manufacturing industry. (FMCG/Consumer Goods manufacturing experience will give you a major advantage!)
• Education: At least a Diploma in Manufacturing, Supply Chain, Logistics, Business Administration, International Business, or any other related studies. SPM certificate holders with at least 5 years’ relevant working experience similar to that of the job description above will be considered as well.
• Communication: Excellent proficiency in both written and spoken English and Bahasa Malaysia to communicate effectively with vendors and internal teams.
• Tech-Savvy: You are highly proficient with computers, spreadsheets, and slide presentations. Experience navigating the Google Workspace environment (Docs, Sheets, Slides) is a fantastic added advantage.
• The "It" Factor: You are detail-oriented, highly organized, and thrive in a fast-paced environment where your work directly impacts the success of the manufacturing floor.

Why Colgate?

Join a company that lives by its values, champions experimentation, and promotes authenticity. Give your career a reason to smile... every single day!

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Open culture
• Dental insurance

供應鏈管理員（工程與營運）

高露潔棕欖微笑：

你想每天帶著笑容來上班，帶著笑容離開嗎？在這些笑容之間，你的一天將在一個全球化的組織中工作，不斷學習和協作，進行啟發性的討論，並做出有意義的貢獻！

如果您是一位做事條理清晰、積極主動，並且熱愛把控效率的專業人士，我們誠摯邀請您加入我們的團隊。作為我們的供應鏈管理員，您將成為我們製造工廠工程和供應鏈團隊的營運支柱。

您的工作內容（角色與職責）：

庫存與工程倉庫司令部

• 掌控備件生命週期：管理端到端的備件庫存，包括新零件的創建和庫存管理以及現有庫存的無縫補充。
• 保持生產線運作：在倉庫管理員不在時，挺身而出協助工程倉庫運作（備件發放、系統發布和新零件創建）。
• 庫存完整性：積極協助進行庫存盤點，以確保庫存準確率達到 100%。

策略採購與供應商管理

• 推動採購流程：簽發和管理日常工程營運的採購訂單（包括總括訂單和非總括訂單），保持我們的 Ariba 追蹤文件完全更新。
• 供應商尋源與談判：尋找詢價單 (RFQ)，並與現有供應商和新供應商進行談判，以獲得最佳價值。
• 全球物流：安排承運商和運輸商進行海外備件交付，從供應商處到我們的收貨區進行追蹤。
• 財務準確性：執行準確的收貨 (GR) 流程，並持續追蹤採購訂單審批，向審核者發送友善提醒，以防止瓶頸。

合規與永續發展支持

• 環境運作：透過每日更新污水處理廠 (WWTP) 的運作情況並管理污水處理廠和去離子 (DI) 化學品的補充，在我們的永續發展工作中發揮關鍵作用。
• 監管報告：透過 MDMR 系統提交準確的每週環境部 (DOE) 報告，確保我們符合政府標準。

跨職能協作

• 直接與專案工程師合作，以促進採購訂單的順利簽發和專案支援。
• 協助我們的設施工程師進行 CEB（中央電力局）管理，處理相應的採購訂單和收貨流程。
• 根據財務總監或業務夥伴的指示，在需要時協助進行財務相關活動。

我們正在尋找的人才（要求）：

• 經驗：2至3年製造業工程/備件管理員或供應鏈管理員的實際工作經驗。 （快速消費品/消費品製造行業經驗將是極大的優勢！）
• 教育背景：至少持有製造、供應鏈、物流、工商管理、國際商務或任何其他相關專業的文憑。持有SPM證書且擁有至少5年與上述職位說明類似的工作經驗者亦可考慮。
• 溝通能力：具備優秀的英語和馬來語書面及口語能力，能夠與供應商和內部團隊進行有效溝通。
• 技術純熟：您精通電腦、電子表格和投影片製作。熟悉 Google Workspace 環境（文件、表格、投影片）的使用將是極大的加分項。
• 關鍵因素：你注重細節，組織能力強，並且能夠在快節奏的環境中茁壯成長，因為你的工作會直接影響生產車間的成功。

為什麼選擇高露潔？

加入一家秉持價值觀、鼓勵創新、倡導真誠的公司。讓你的職業生涯每天都充滿笑容！

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險
• 個人休假
• 開放文化
• 牙科保險

Tanggungjawab

• Menerima, memeriksa dan menyusun barang yang masuk

• Menyusun dan menyimpan stok dengan teratur dan cekap

• Pilih, bungkus, label dan sediakan bungkusan mengikut pesanan pelanggan

• Memantau dan menyelia kerja harian kakitangan gudang am

• Memastikan pelaksanaan SOP gudang dan pengagihan tugas yang betul

• Menjalankan pengiraan stok dan kemas kini inventori

• Mengekalkan persekitaran gudang yang bersih dan selamat

• Membantu memuat/memunggah barang apabila diperlukan

• Berkoordinasi dengan penyelia dan menyokong operasi gudang harian.

Keperluan

• Minimum SPM atau setaraf; diploma adalah satu kelebihan

• Pengalaman terdahulu dalam persekitaran gudang atau logistik adalah satu kelebihan.

• Graduan baru juga dialu-alukan untuk memohon.

• Fasih berbahasa Mandarin (bertutur dan menulis) adalah wajib.

• Mesti berupaya menyelia pekerja dan memastikan tugasan diselesaikan dengan cekap

• Rasa tanggungjawab yang tinggi dan kemahiran pelaksanaan yang baik

• Sihat fizikal dan sanggup melakukan kerja-kerja gudang secara langsung

• Pemain berpasukan yang mempunyai sikap proaktif dan rajin

Faedah

• KWSP/PERKESO
• Cuti Tahunan
• Cuti Perubatan

職責

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 及時、準確、有效地解決所有客戶相關問題。

• 有效率、專業地處理客戶的來電和去電諮詢。

• 透過優質的服務和及時的後續跟進，確保客戶高度滿意。

• 保持專業和積極的態度，並始終遵守公司的客戶服務標準。

• 管理來自各種平台的大量來電、聊天和訊息。

• 透過在規定的時間內確定解決方案並確保適當的後續跟進，來處理和解決客戶投訴。

• 準確記錄客戶互動情況，處理交易，並追蹤日常問題或請求。

• 始終遵守內部溝通協議、準則和公司政策。

• 能夠加班

• 能夠與包括管理階層、客戶和同事在內的各級人員進行溝通

要求

• 至少達到SPM（馬來西亞教育文憑）水準。

• 擁有客戶服務或相關領域（電話銷售、帳單處理、客戶聯絡）的工作經驗者優先考慮，但並非必要條件。

• 歡迎應屆畢業生申請。

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 具備透過線上平台（聊天、電子郵件、即時通訊應用程式等）進行有效溝通的能力。

• 具備基本的電腦操作知識（Microsoft Excel/Word）。

• 良好的溝通和人際交往能力。

• 能夠同時處理多項任務，合理安排工作優先級，並有效管理時間。

好處

• KWSP 與 SOCSO
• 年假
• 病假
• 獎金
• 提供的培訓
• 年度增量
• 職涯發展機會

職責

• 接收、檢查及分類進貨

• 以有序高效的方式整理和存放庫存

• 根據客戶訂單揀貨、包裝、貼標籤並準備包裹。

• 監督和管理普通倉庫員工的日常工作

• 確保倉庫標準作業規程和任務分配得到正確執行

• 進行庫存盤點和庫存更新

• 保持倉庫環境清潔安全。

• 必要時協助裝卸貨物

• 與主管協調並協助日常倉庫運作。

要求

• 最低要求為SPM或同等學歷；擁有文憑者優先考慮。

• 有倉庫或物流環境工作經驗者優先考慮。

• 應屆畢業生也歡迎申請。

• 必須精通普通話（口語和書面）。

• 必須能夠監督員工並確保任務有效率地完成。

• 責任心強，執行力強

• 身體健康，願意從事倉庫體力勞動。

• 具備團隊合作精神，積極主動，工作勤奮。

好處

• 僱員公積金/社險
• 年假
• 病假

Tanggungjawab

• Jawatan ini memerlukan kefasihan berbahasa Mandarin (bertutur, menulis dan menaip).

• Memberikan penyelesaian yang cepat, tepat dan berkesan kepada semua isu berkaitan pelanggan.

• Mengendalikan pertanyaan pelanggan masuk dan keluar dengan cekap dan profesional.

• Memastikan tahap kepuasan pelanggan yang tinggi melalui perkhidmatan yang cemerlang dan susulan yang tepat pada masanya.

• Mengekalkan pendekatan profesional dan positif, serta sentiasa selaras dengan piawaian khidmat pelanggan syarikat.

• Urus jumlah panggilan masuk, sembang dan mesej yang tinggi merentasi pelbagai platform.

• Menangani dan menyelesaikan aduan pelanggan dengan mengenal pasti penyelesaian dalam tempoh masa yang ditetapkan dan memastikan susulan yang sewajarnya.

• Mendokumentasikan interaksi pelanggan dengan tepat, memproses transaksi dan menjejaki isu atau permintaan harian.

• Patuhi protokol komunikasi dalaman, garis panduan dan dasar syarikat pada setiap masa.

• Boleh bekerja lebih masa

• Mampu berkomunikasi dengan semua peringkat daripada pihak Pengurusan, pelanggan, rakan sekerja

Keperluan

• Mencapai sekurang-kurangnya pendidikan SPM.

• Pengalaman kerja terdahulu dalam khidmat pelanggan, atau bidang berkaitan khidmat pelanggan (Telemarketing, Bil, Perhubungan Pelanggan) adalah satu kelebihan tambahan, tetapi tidak penting

• Graduan baru digalakkan untuk memohon.

• Jawatan ini memerlukan kefasihan berbahasa Mandarin (bertutur, menulis dan menaip).

• Mempunyai kemahiran komunikasi yang kukuh melalui platform dalam talian (sembang, e-mel, aplikasi pesanan).

• Pengetahuan dalam mengendalikan komputer asas (Microsoft Excel/Word).

• Komunikasi dan kemahiran interpersonal yang baik.

• Kebolehan melakukan pelbagai tugas, mengutamakan kerja dan menguruskan masa dengan berkesan

Faedah

• KWSP dan PERKESO
• Cuti tahunan
• Cuti sakit
• Bonus
• Latihan yang disediakan
• Kenaikan Tahunan
• Peluang Kemajuan Kerjaya

Responsibilities:

• Familiar with routes around the Klang Valley area.
• Have a good personality, disciplined, and responsible towards work.
• Willing to work outstation / outside the area.
• Able to work overtime when required.
• Loading and unloading goods - Safely drive company goods to the destination as assigned by superior.
• Ensure delivery of goods in good condition, correct quantity and deliver on time.
• Record in & out running meter for lorry.
• Responsible for vehicle maintenance. Ensure the vehicle is in good condition. Maintain the cleanliness of the vehicles.
• Go to Puspakom Inspection and workshop within inspection/service time frame.
• Discipline (i.e punctual, honest, trustworthy), hardworking and able to perform report function.

Requirements: 

• Possess a valid Class B & D driving license with a clean driving record.
• Have lorry driving license Class GDL (5 ton) with a clean driving record.
• Working experience minimum 1 year.
• Healthy and ability to lift heavy object.
• Mature, punctual, honest and a good attendance record is required.
• Have a positive attitude towards work, self-disciplined and self-motivated.
• Experience with GPS navigation and mapping.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

Job description

• Assist in preparing and compiling export and shipping documents (e.g. commercial invoices, packing lists, customs documentation)
• Maintain accurate and complete shipment records to support the Export & Shipping team.
• Coordinate with internal departments such as logistics, warehouse, and production for shipment arrangements.
• Ensure packaging and labelling comply with customer and regulatory requirements.
• Track shipment progress and follow up on delivery status to ensure timely arrival.
• Assist in applying and submitting export-related permits, licenses, and tax exemption documents.
• Liaise with government authorities during export inspections when required.
• Communicate with freight forwarders, courier services, and logistics providers for delivery coordination.
• Ensure proper, timely filing and documentation of all shipping records.
• Respond to customer inquiries or complaints professionally and provide timely follow-up.
• Manage customer platforms/systems to confirm orders, update shipment status, and upload required documents.
• Participate in training and on-the-job learning to develop knowledge in export procedures.
• Perform any other duties assigned by the supervisor or department head.

Perks & Benefits

• Commission and bonus
• allowance
• Lunch provided

Responsibilities

• Receive, inspect, and sort incoming goods

• Arrange and shelve stock in an orderly and efficient manner

• Pick, pack, label, and prepare parcels according to customer orders

• Monitor and supervise daily work of general warehouse staff

• Ensure proper execution of warehouse SOPs and task delegation

• Conduct stock counts and inventory updates

• Maintain a clean and safe warehouse environment

• Assist in loading/unloading shipments when needed

• Coordinate with supervisor and support daily warehouse operations.

Requirements

• Minimum SPM or equivalent; diploma is a plus

• Prior experience in warehouse or logistics environment is an advantage.

• Fresh graduate is welcome to apply too.

• Fluent in Mandarin (spoken and written) is required.

• Must be able to supervise workers and ensure tasks are completed efficiently

• Strong sense of responsibility and good execution skills

• Physically fit and willing to engage in hands-on warehouse work

• Team player with a proactive and hardworking attitude

Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave

Responsibilities

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Deliver prompt, accurate, and effective solutions to all customer-related issues.

• Handle inbound and outbound customer inquiries efficiently and professionally.

• Ensure a high level of customer satisfaction through excellent service and timely follow-up.

• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.

• Manage a high volume of incoming calls, chats, and messages across various platforms.

• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.

• Accurately document customer interactions, process transactions, and track daily issues or requests.

• Adhere to internal communication protocols, guidelines, and company policies at all times.

• Able to work extra hours

• Able to communicate with all level from Management, client, co-workers

Requirements

• Achieve at least SPM education.

• Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential

• Fresh graduates are encouraged to apply.

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Possess strong communication skills through online platforms (chat, email, messaging apps, ).

• Knowledge in handling basic computer (Microsoft Excel/Word ).

• Good communication and interpersonal skills.

• Ability to multi-task, prioritize work, and manage time effectively

Benefits

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments
• Career Progression opportunities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

Job Description

You will support Operations team in performing commercial related matters not limited to the followings:

• You will manage all aspects of the commercial process for chosen projects, from the first point of contact to the point of sales closure. The projects will be selected based on the magnitude of revenue, type of clientele, or kind of project.
• You enter orders after engineering handed the material list.
• Ensure that you record and monitor sales in line with agreed processes.
• You make sure that the delivery of purchased products is prompt and that they are documented in Discos (Company’s Internal System).
• You record and bill invoices according to the contract promptly.
• To promptly address client queries related to delivery, return, and invoicing.
• To prepare project margin calculation via Dokacalc. / Excel (Company’s Internal System) according to contract.
• To ensure all contract documents are proper storage in S-drive (Company’s Internal Server).
• To establish communication with the finance team for implementing project CCM.
• You manage ongoing relationships with internal and external stakeholders.

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.