Automotive Receptionist

Job Overview

We are seeking a professional and customer-focused Receptionist / Appointment Setter to support dealership operations by handling inbound customer inquiries and scheduling appointments. This role is responsible for delivering an excellent caller experience, providing accurate information about vehicles and services, and maintaining organized records within the dealership CRM system. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and is comfortable managing a high volume of calls while representing the dealership professionally.

Job Highlights

Schedule: Monday to Friday 9am to 5pm with 30 min paid break EST

Work Arrangement: Work from home

Contract: Independent Contractor

Responsibilities

• Answer inbound calls from dealership customers and provide timely, accurate information about vehicles and services
• Schedule and confirm appointments directly into the dealership CRM (Dealer Center) on behalf of clients
• Address caller inquiries regarding vehicle availability, features, and pricing with professionalism and accuracy
• Maintain organized and up-to-date records of all customer interactions and appointments within the CRM
• Deliver a consistently positive caller experience that reflects well on the client's brand and dealership partners
• Collaborate with the internal team to ensure smooth handoffs and follow-ups on customer requests

Requirements:

• Previous experience in a receptionist, call center, or customer service role, preferably in the automotive or sales industry
• Strong verbal communication skills with a neutral or clear English accent suitable for the US market
• Ability to quickly learn and navigate CRM platforms and phone systems such as RingCentral
• High level of attention to detail when logging customer information and scheduling appointments
• Ability to work independently and manage a high volume of inbound calls efficiently
• Professional and friendly phone demeanor with a customer-first mindset

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.