Job Category: Purchasing & Logistics | JR-21005
Job Location: Clark, Pampanga
Work with a highly professional US-based team and be the Logistics Specialist we are looking for! This business has a growing team here in the Philippines with a great culture!
Why will you love working with this Client?
Our client has an office furniture showroom that offers design services, desks, chairs, cabinets & other workspace items across the United States. They have been providing services in this field for many years and are continually growing. Join their team in the Philippines and experience new career opportunities!
Location / Shift
Clark, Pampanga, US Shift
NOTE: You must have a stable internet for a work-from-home setup.
Responsibilities & Duties
- Assist the company in achieving its vision of delivering the highest level of service and being the fastest turnkey e-commerce furniture company.
- Monitor and positively influence the company’s gross profit through cost reduction and ideas to create revenue.
- Oversee all order entry responsibilities, including creation of shipping paperwork.
- Responsibility for all communication with the shipping team
- Work with the necessary departments to overcome challenges to ensure our OTIF score is maximized.
- Oversee all post-shipment issue resolution.
- Oversee all processes and procedures to ensure that they make it easy, accurate, and efficient to do business with us
- Develop and monitor KPIs, taking corrective action where needed.
- Coordinate and manage inbound international shipments, working closely with carriers, freight forwarders, and overseas vendors
- Prepare, review, and maintain all international shipping documentation, including BOLs, packing lists, and commercial invoices
- Ensure compliance with international shipping and customs regulations, including documentation requirements and HTS classification codes
- Continue to optimize Outbound shipments in conjunction with our 3rd party providers and the Warehouse Shipping team
- Track inbound shipments from origin to destination and proactively resolve delays, damages, or discrepancies
- Communicate shipment updates and delivery timelines with internal teams and external partners
- Monitor and analyze international freight costs and identify opportunities for cost savings and improved logistics efficiency
- Coordinate transportation planning by selecting optimal shipping methods and carriers to ensure timely delivery
- Maintain accurate logistics records and ensure audit-ready documentation for compliance and internal reviews
- Partner with warehouse and operations teams to ensure smooth inbound receiving and shipment coordination
- Analyze logistics data and support the development of reports and dashboards to track supply chain performance
- Identify and support process improvements to increase efficiency and reduce logistics costs
- Collaborate cross-functionally with operations, purchasing, sales, and finance teams to support overall supply chain operations
Requirments
Skills & Attributes Required
- Excellent administrative, record-keeping, and computing skills
- Strong time management skills and ability to multitask and prioritize work
- Excellent customer service and data entry skills
- Ability to professionally communicate via email and Live Chats
- Ability to deal politely and effectively with inquiries as well as complaints and maintain a high level of professionalism at all times
- Strong desire to go above and beyond to ensure client satisfaction
- Strong interpersonal skills and a passion for customer service
Qualifications/Experience Required
- -2 years in a similar role
Why join optiBPO?
optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe.
Moreover, this is an excellent opportunity for anyone interested in serving as a Logistics Specialist.
The job is within an international environment.
Perks & Benefits
- In-house medical team and HMO coverage.
- A healthy workplace promotes collaboration and creativity.
- Clear growth strategies and learning opportunities to advance your career.
Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Logistics Specialist role offers great career prospects at optiBPO.
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