I’m helping The Claros Travels find a top candidate to join their team part-time for the role of Customer Service Representative - Remote.
You'll shape exceptional travel experiences, ensuring client satisfaction from booking to post-trip follow-up.
Compensation:
Hidden
Location:
Remote (anywhere)
Mission of The Claros Travels:
"To provide exceptional travel experiences through personalized service, attention to detail, and a passion for exploration."
What makes you a strong candidate:
- You have the potential to develop in Travel management, Hospitality, Customer service.
- English - Conversational
Responsibilities and more:
About the Role:
The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.
Key Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
- Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
- Provide accurate and timely information regarding destinations, services, and policies.
- Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
- Proactively follow up with clients before and after their journeys to ensure a positive experience.
- Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
- Maintain accurate records and update internal systems and booking platforms as required.
Qualifications & Skills:
- Excellent verbal and written communication skills.
- Previous customer service experience (travel, hospitality, or service-related experience preferred).
- Strong organizational skills and attention to detail.
- Comfortable using computers, booking systems, and digital communication tools.
- Reliable, proactive, and able to manage multiple client requests efficiently.
- Genuine interest in hospitality and helping clients plan memorable experiences.
What We Offer:
- 100% remote work environment.
- Flexible scheduling options.
- Opportunities for professional growth within the company.
- Access to industry-related perks and discounts (if applicable).
- Supportive team culture with ongoing training and development.
Equal Opportunity Employer:
The Claros Travel is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.
Apply Today:
- Interested candidates are encouraged to apply and join our growing remote customer support team at The Claros Travel.
Your potential leader:
- Michelle Dayanna Castilllo
