Role Overview
This is a strategic, action-oriented role at the intersection of communications, innovation, and stakeholder influence—focused on strengthening trust, alignment, and performance across JLL’s high-impact FCDO account. You will help shape how we communicate with purpose: turning insight into strategy, data into decisions, and ideas into scalable practice—first in APAC, then informing rollout across EMEA.
Key Responsibilities
- Partner with the Communications Lead to design, implement, and evolve the APAC communications plan for the FCDO account—embedding best-in-class approaches that prioritise clarity, inclusion, and measurable impact.
- Develop and execute integrated communication strategies grounded in audience insight, behavioural understanding, and JLL’s global frameworks (e.g., We Care, sustainability commitments, service excellence standards).
- Analyse communication effectiveness using qualitative and quantitative methods—and translate findings into iterative improvements that drive real-world outcomes: stronger stakeholder relationships, faster issue resolution, improved service perception, or enhanced accountability.
- Lead the design and delivery of practical, engaging training and capability-building initiatives—for JLL teams and FCDO partners—focused on modern communication models, inclusive messaging, and adaptive engagement techniques.
- Champion innovation by identifying opportunities to pilot, test, and scale new ways of communicating—whether through digital tools, narrative formats, feedback loops, or collaborative platforms.
- Influence stakeholders at all levels—from frontline teams to senior leadership—to adopt evidence-informed communication practices and embed them into day-to-day operations and decision-making.
- Evaluate and report on how communication and innovation initiatives contribute to broader account goals—including operational resilience, client satisfaction, and long-term partnership value.
Core Competencies
You bring a robust and balanced combination of the following capabilities—demonstrated through sustained, impactful application in complex, multi-stakeholder environments:
- Strategic Thinking & Decision-Making: Ability to see the bigger picture, anticipate implications, and make sound judgments under ambiguity—balancing organisational priorities, stakeholder needs, and practical constraints.
- Analytical Rigour & Insight Translation: Advanced ability to gather, interpret, and synthesise diverse data sources—and convert insights into clear, actionable recommendations and compelling narratives.
- Influential Communication: Exceptional written and verbal communication skills—with proven ability to adapt tone, format, and channel to resonate with different audiences, from technical experts to executive sponsors.
- Innovation & Change Leadership: A track record of designing, testing, and scaling initiatives that challenge the status quo—supported by strong change management instincts, curiosity, and resilience in navigating resistance or uncertainty.
- Collaborative Leadership: Experience working across functions, cultures, and hierarchies—building alignment, fostering psychological safety, and leading through influence rather than authority.
- Problem-Solving & Adaptability: A solutions-focused mindset grounded in evidence and empathy—capable of diagnosing root causes, prototyping responses, learning quickly from iteration, and pivoting with agility.
- Stakeholder Engagement & Trust-Building: Demonstrated success managing expectations, navigating complexity, and cultivating credibility and confidence across diverse internal and external stakeholders.
What Success Looks Like
- Communications are consistently aligned with FCDO priorities and JLL values—and perceived as trusted, timely, and valuable by key audiences.
- Piloted innovations transition from concept to consistent practice—improving efficiency, engagement, or insight generation across the account.
- Teams demonstrate increased confidence and capability in applying strategic communication principles—not just delivering messages, but shaping outcomes.
- Measurement is embedded: every initiative includes clear intent, defined success criteria, and transparent reporting on progress and learning.
