Oversee daily operations and ensure effective team management.
Develop and implement customer service strategies to enhance customer satisfaction.
Manage customer relationships and resolve any issues to maintain positive engagement.
Collaborate with other departments to align services with customer expectations.
Train and mentor team members to improve their skills and performance.
Requirements
Educational Qualifications: Bachelors degree in Business Administration or a related field.
Experience Level: 35 years of management experience in customer service.
Skills and Competencies: Strong customer service skills, proficiency in Customer Relationship Management (CRM) tools, and effective communication skills.
Qualities and Traits: Leadership ability, problem-solving mindset, and a customer-centric approach.
Preferably with experience in restaurant or in hotel industry
