Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
Recognize and adjust support approach to accommodate all levels of customers experience
Communicate positively with team members, customers, and other partners
Job Requirements
High School Graduate
Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
Good understanding of consumer electronic products
Solid technical and diagnostic skills with tested problem-solving skills
Strong verbal and written communication skills in English
Amenable to work rotating shifts
This is for an onsite work arrangement. However, minimum work-at-home requirements apply, including a quiet, secure workspace & a minimum of 30 MBPS+ internet from a major national ISP.
