Care Coordinator

AFTER HOURS CARE COORDINATOR Remote | Philippines | Full-Time

Work Schedule: Position operates in Philippine Time (PHT).

Compensation: 85,000 to 115,000 PHP per month, (based on experience and qualifications - You will be compensated for your full scheduled hours, including periods of low or no call volume.)

About the Company

A well-established, US-based home care agency with over 16 years of operations is expanding its remote support team. The organization operates 24/7 and is known for delivering reliable, compassionate in-home care services to its clients and caregivers. As part of a strategic growth initiative, the company is building a dedicated after-hours coordination team based in the Philippines to ensure seamless continuity of care outside of standard US business hours.

About the Role

The After Hours Care Coordinator is a critical operational role responsible for keeping care delivery running smoothly when the US day team is offline. You will be the first point of contact for clients and caregivers during after-hours windows, handling urgent scheduling needs, call-offs, and coverage issues with professionalism, calm, and precision.

This is a flexibility-forward role. While the position covers 59.5 hours per week, the actual active workload is light. You are not required to be at a desk for the entirety of your shift. You must, however, remain reachable and responsive on your phone throughout your working hours, as availability is the core requirement of this role. Expect long periods without calls, punctuated by moments that require quick, professional, and composed action.

This role is ideal for someone who thrives in a low-volume but high-responsibility environment, and who understands that being paid for availability is just as important a commitment as being paid for active labor.

Key Responsibilities

• Answer inbound calls from clients and caregivers on behalf of a US-based home care agency
• Manage urgent scheduling issues, shift call-offs, and coverage needs in real time
• Assist caregivers with clock-in and clock-out issues using internal scheduling software
• Respond to client concerns with empathy and escalate situations appropriately
• Accurately document all interactions and case notes in internal systems
• Maintain seamless communication handoffs to the daytime coordination team
• Update and manage scheduling records in the company's scheduling platform
• Handle new client inquiries and route them appropriately when needed

Required Qualifications

• Excellent spoken and written English with a clear, professional communication style
• Minimum 2 years of experience in care coordination, healthcare scheduling, patient support, healthcare staffing coordination, or a related role
• Minimum of 2 years prior experience in home care, healthcare, or staffing coordination environments
• Strong ability to multitask and make quick, sound decisions under pressure
• Tech-savvy with the ability to learn and navigate new software systems quickly
• Must own a smartphone with a reliable mobile data connection or stable home internet
• Must have a personal laptop or desktop computer with a working camera for meetings and check-ins
• Must be able to maintain active phone availability throughout the entire duration of assigned shifts
• Reliable, detail-oriented, and highly professional in all communications

Preferred Qualifications

• Experience in after-hours, on-call, or standby support roles
• Familiarity with scheduling or time-tracking systems used in care or staffing contexts
• Experience using Google Workspace or VoIP phone platforms such as Dialpad

What to Expect in the Hiring Process

Successful candidates will undergo a structured onboarding process with access to training materials, training videos, and direct coaching from the client team.