IT Support Technician (MSP Environment)

Job Overview

We are seeking a Level 1–2 IT Support Technician to join a fast-paced Managed Service Provider (MSP) environment.

This role is ideal for someone who is comfortable handling end-user support across multiple clients, managing tickets, and providing both chat and phone-based technical assistance. You will play a key role in ensuring timely issue resolution while maintaining a high level of customer service.

Job Highlights

Work Arrangement: Work from home

Contract: Independent Contractor

Responsibilities

• Provide Level 1–2 technical support to end users across multiple client environments
• Handle support requests via chat, ticketing systems, and phone support
• Troubleshoot common IT issues including user access, software, and basic network issues
• Manage and update tickets using PSA tools (e.g., ConnectWise, Autotask)
• Work within multi-tenant environments, supporting multiple clients simultaneously
• Escalate more complex issues to higher-level technicians when needed
• Maintain accurate documentation of issues, resolutions, and client interactions
• Ensure timely response and resolution in line with SLAs

Requirements

• 1–5 years of experience in MSP or IT support environments
• Experience with PSA tools (ConnectWise, Autotask or similar)
• Experience with RMM tools (remote monitoring & management platforms)
• Experience supporting multi-client environments
• Strong troubleshooting skills (desktop, software, basic networking)
• Strong English communication skills (especially for phone support)
• Ability to manage multiple tickets and prioritize effectively
• Comfortable working in a fast-paced, client-facing environment
• Reliable internet connection and remote work setup

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.