Analyst

About Us

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business—synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us—for a shared commitment to lasting impact and the bold ambition to Be More Than.

Korn Ferry Digital Is a Scaled Product Business Unit Within Korn Ferry That Develops And Sells Our Suite Of Talent Products And HR Technology. The Korn Ferry Talent Suite Enables Organizations To Align Strategy And Talent Across The Full Workforce Lifecycle. Rather Than Addressing Talent Challenges In Silos, The Platform Connects Insights Across

• Organizational Strategy
• Talent Acquisition
• Assessment and Succession
• Leadership and Professional Development
• Sales and Service Effectiveness
• Total Rewards
  
  

Job Description

POSITION SUMMARY & KEY RESPONSIBILITIES

The Analyst works within the customer support group to provide telephone-based, email-based and web-based functional and technical support for customers, prospects, partners, demos, internal, field, and other professionals seeking assistance in the use of Korn Ferry products.

The Analyst works with other Korn Ferry Support and Technical support professionals to form a nucleus of highly proficient problem-solvers who are dedicated to delivering the highest quality support with the goal of increasing customer satisfaction.

The Analyst acts as a resource of product knowledge and skill set in the provision of telephone, email, live chat and web-based support. This professional works with others, including customer technical support specialists, technology specialists, quality assurance, and development teams to respond to problems and resolve those problems.

The Analyst must have a background in providing support, an attitude that fosters customer satisfaction, a "can do" frame of mind, and respond well to all manner of potentially difficult situations. This professional must deal well with people under all types of situations, remembering that the goal is to "solve the problem," while maintaining a positive perspective.

Responsibilities

Delivery of telephone, email, chat, and Web based support including:

• Providing advice and guidance to clients in order to efficiently resolve their questions and issues; this will include general Korn Ferry product advice,
  
  

troubleshooting of technical issues and identifying sales opportunities and referring them to the appropriate internal team.

• Improve customer satisfaction through delivery of excellent support
• Ability to write technical or functional information and contribute to the Web delivered FAQ knowledge base
• Maintain level of technical knowledge and Korn Ferry product knowledge
• Identify and document product issues, enhancements, and requests in the appropriate tracking system
• Work cross-functionally with other Korn Ferry groups as needed
• Suggest and employ new, creative, and innovative ways to deliver support
• Participate in the hiring, training, and retaining of other team members as requested
• Other duties as required by manager
  
  

Education, Experience, & Other Qualifications

• Associates or BA degree in technical discipline or equivalent experience
• At least 1 year’s professional experience in a corporate setting is desired
• Business Support/ Customer Service experience for web-based applications
  
  

highly desired

• Phone support experience highly desired
• Experience using a customer case tracking system highly desired.
• Excellent customer relationship skills
• Superior analytical and troubleshooting skills
• Must have excellent written and oral communication skills in English
• Experience with www browser technology, including Microsoft Internet Explorer, Chrome and Firefox
• Familiarity with Windows, MAC, iOS and Android operating systems and browsers a plus
• High level of accuracy and attention to detail, as well as good organization skills
• Building rapport and dealing with a wide range of people in a friendly and professional
  
  

manner

• Work effectively with cross-functional teams
  
  

Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

Background Check Disclaimer

The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications