Rate: $960/Month + $36 Medical Stipend
Nautical Staffing is a boutique virtual assistant company that specializes in sourcing, recruiting, and onboarding the best people for our clients across the US.
We are looking for an experienced, organized, and detail-oriented Residential Coordinator to join our growing team!
About the Client:
The Residential Coordinator will work for an Illinois-based client in the property management and investment industry.
Job Overview:
- The Residential Coordinator is responsible for ensuring applicants applying for an apartment unit are qualified to rent per applicant laws and policies, obtaining all proper documentation. S/he will communicate with the leasing department, property managers, and prospective tenants the results along with ensuring a lease is electronically signed with all fees and concessions collected/waived and noted within the system database.
- Additionally, s/he assists Property Managers with tenant issues, rent payments, key pick-up/drop off, leases inquiries, reports, and move-ins.
Responsibilities:
Applicant Relations
- Ensure applications are filled out with the correct information from prospective tenants applying to the units.
- Ensure proper documentation (i.e., of state ID and income verification) is provided from each applicant.
- Ensure all administrative and move-in fees are paid and any applicable fees are waived and removed.
- Ensure all screening of applicants is done per applicable laws and policies prior to approval or denial of an applicant.
- Process applications, conduct screenings and perform background, credit, criminal, employment verifications, and past/present rental history check.
- Accept rental payments and give immediately to Property Manager.
- Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
- Update information in Yardi system database.
- Manage rentable items, parking and or storage additions.
Tenant Relations
- Update personal information from tenants when proper/new documentation is provided.
- Provide tenants with documentation and instruct tenants on the process of subletting, reletting, buy-outs, and/or roommate changes.
- Provide information, explain leases, and answer move-in questions tenants may have.
- Transfer and connects tenants to the correct person to provide them with the additional information needed.
- Consistently implement policies of the community.
Reporting
- Assist Property Manager with updating renewals, market rents, or any fees/ concessions an applicant may receive.
- Adjust or update tenant ledgers to be up to date.
RC and Property Manager Relations
- Communicate with RCs and Property Managers on the current state of portfolios and any future changes within them.
- Actively check-in with RCs and Property Managers about applicants or tenants before finalizing Leasing decisions.
Other Duties:
- Assist management team with other various tasks as required. Ensure compliance with company policy, as well as federal and local regulations.
- Attend meetings and/or connect with other employees to share best practices.
- Additional duties as assigned by Management.
Qualifications:
- Organization and meeting deadlines
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Neat, clean, professional at all times throughout the workday
- Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Must have basic computer skills, including but not limited to: e-mail (Outlook), Word, and Excel.
- Must possess a positive attitude.
- High level of organization.
- Attention to detail and follow up .
- Competence with and/or desire to learn and use systems/ tools (Yardi, RentCafé, Monday, DocuSign, Mxie, and Excel).
- Strong interpersonal and business communication skills.
Availability and Work Hours:
- 40-hour work week and the ability to work a flexible schedule for weekend, and holiday coverage.
- Occasional overtime as needed
- Ability to access emails on weekends and be available to resolve issues as needed.
