Interact with the customers to provide them with the information and assistance they need on our client’s products and services over the phone.
Create, manage, and drive closure on service requests.
Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
Typically handles straightforward problems/issues and refers more complex issues to senior staff.
Provide excellent customer service by focusing on providing a great experience.
Minimum Qualifications
At least Senior High School Graduate
Minimum of 1 year of experience in a BPO setting
Strong English Communication Skills
Amenable to work on-site MOA, Pasay City
What we offer:
Competitive Pay & Rewards – salary packages designed to value your skills
Comprehensive HMO Coverage – for you and your dependents
Learning & Development – upskilling, certifications, and growth programs
Career Advancement – clear paths for promotion and mobility
