Dispatch and Route Coordinator

Route Coordinator

RML-PH - Quezon City

About Us:

RML-PH is a dynamic and innovative Health Solutions and Care Delivery Organization committed to transforming the healthcare landscape. With a mission to provide accessible, high-quality healthcare services and cutting-edge solutions, RML-PH focuses on holistic patient care and embraces the latest advancements in health technology. Our team is dedicated to providing top-tier customer care, leveraging expertise and technology to exceed expectations. Join us at RML-PH to be part of a dynamic team committed to delivering excellence in healthcare customer service.

Position:

RML-PH is currently seeking a detail-oriented and communicative individual to join our team as a Route Coordinator. The successful candidate will play a crucial role in managing dispatch operations, ensuring efficient coordination of resources, and timely response to service requests.

Responsibilities:

• Coordinate and dispatch service technicians to client locations in response to service requests
• Maintain accurate records of service calls, including time of call, location, and technician assigned
• Communicate effectively with customers to gather necessary information and provide updates on service status
• Ensure timely and efficient scheduling of appointments and service calls
• Monitor technician progress and provide support as needed to ensure timely completion of tasks
• Collaborate with other departments to prioritize and schedule service requests based on urgency and resource availability
• Assist in data entry tasks as needed, ensuring accuracy and completeness of information entered
• Adhere to standard operating procedures (SOPs) and guidelines to maintain quality and regulatory compliance
• Uphold confidentiality protocols and protect sensitive information related to dispatch operations
• Other duties as assigned

Qualifications:

• High school diploma or equivalent; additional education or training in customer service or related field is a plus
• Minimum of 2 years of experience in phone-based customer service
• Minimum of 2 years of experience in data entry
• Nice to have: Previous experience in dispatch operations
• Proficiency in English with excellent communication skills, both verbal and written
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment
• Excellent organizational and time-management skills
• Ability to work independently and collaboratively as part of a team
• Proficiency in Microsoft Office Suite and data entry software
• Professional demeanor and ability to interact effectively with customers and team members

Ideal Start Date: As soon as possible

Overnight: Hiring managers will discuss shifts with candidates.
Opener: 8 PM - 5 AM and 10 PM - 7 AM
Mid: 2 AM - 11 AM and 4 AM - 1 PM
Closer: 11 AM - 8 PM

The following schedule options may be confusing, and it is advised to ask the hiring manager for clarification, not the recruiter. Schedules are shown in local Manila time.

Work Location: Remote

Job Type: Full-time

Salary: Php 25,000 per month

Benefits:

• Contributions to PhilHealth, SSS, and Pag-IBIG
• Paid leave: Sick, Annual, and Public holidays
• Monetary compensation: 13th-month pay and overtime
• New Hires begin as contractors for the first two months before they are eligible for a review for direct employment

Applicants are expected to have their own WFH equipment.

How to Apply:

Interested candidates are encouraged to submit resumes and a cover letter outlining their qualifications and interest in the position via LinkedIn.

Disclaimer: Specific positions and departments require a background check. Continued employment is dependent on the outcome of the background check.

Please only view our Indeed and LinkedIn pages for up-to-date job listings. Other job sites often repost our listings but do not remove them once they are closed.

Apply via our LinkedIn page: https://www.linkedin.com/company/rmlph/