Company: Union Bank of the Philippines
Position: Fraud Detection Officer
Office Location: UnionBank Square - Eastwood, Libis, Quezon City
Primary Responsibilities
- Review alerts generated from Fraud Management System/s based from the transaction parameters set by AFU Strategy and Controls Team
- Verify the validity of transactions to cardholders through callout, SMS and email notification
- Perform card blocking if:
- a suspected fraudulent pattern of transactions was identified
- upon transaction verification, client confirmed the transaction/s as fraudulent
- a card was confirmed to be used in a reported Point of Compromise (POC) merchant or ATM terminal by Visa, Master Card, Banc Net or by other bank organizations Prepare daily and monthly performance reports to track individual performance as well as error related incidences
- Report unusual and suspicious patterns to address potential issues for immediate resolution
- Communicate with senior management and other departments to ensure all parties are up-to-date on the performance, anticipated changes and recommended enhancements
- Perform other duties as assigned
Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn
