Customer Service Representative

BPI MS Insurance Corporation

3.0

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

The purpose of the role is to attend to calls received through the BPI MS Trunk line and assist clients on inquiries and concerns related to claims.

Duties & Responsibilities

Answer all incoming calls and handle customer inquiries and complaints to achieve target call answer rate.
Resolve complaints within agreed turn around time.
Update Client database as provided during transaction handling.
Achieve high satisfaction rating from customers.
Timely acknowledge emails and coordinate with various units to address clients' requirements.
Work within the approved budget of the unit through monitoring and control of expenses.
Pass the Quality Assurance (QA) and Customer Satisfaction Survey (CSAT).
Ensure completeness of PIUs Transaction logs.

Qualifications

Graduate of any Bachelor's Degree.
Preferably has experience in voice accounts.
Good set of communication, analytical, negotiation, good inter-personal and problem solving skills.
Knowledge in advanced MS Applications.

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