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Customer Service Representative – Travel

EXL Service Philippines, Inc.

2.8
2 reviews
EXL Service Philippines, Inc.
Job Type   /   Job Level
Full-time   /   Junior Executive
Company Location
Philippines

Roles and Responsibilities:

  • As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure.
  • Making changes to existing reservations (ticket reissuance & cancellations)
  • Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations
  • Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes.
  • Making outbound calls to vendors and customers as required
  • Creating new PNRs for fresh bookings

Job Qualifications:

  • At least senior high school graduate
  • With 1-year Travel Account BPO Experience
  • Preferably with experience using Galileo, Sabre, or Apollo
  • Amenable to work Onsite MOA, Pasay City

What we offer:

  • Competitive Pay & Rewards – salary packages designed to value your skills
  • Comprehensive HMO Coverage – for you and your dependents
  • Learning & Development – upskilling, certifications, and growth programs
  • Career Advancement – clear paths for promotion and mobility


Jobs in Philippines   »   Jobs in Pasay, National Capital Region, Philippines   »   Customer Service Representative – Travel

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