IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.
At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.
IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote customer support agent and let’s impact billions together!
Our Treats:
- Welcome Gift. Experience a warm welcome with our exclusive present designed just for you.
- Remote work. We are a fully remote organization, allowing you to work from any location.
- More free time. Enjoy 15+ Working Days of Holidays to recharge and relax from work.
- Internet subsidy. To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.
- Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
- Birthday Gift. Celebrate your special day with additional time-off.
- Team spirit. Enjoy regular team-building activities and engaging online events.
- Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
- Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
- Permanent contract. Enjoy stability with long-term growth opportunities.
- Global flatwork culture. The chance to influence the company right from the start and foster collaboration across borders.
- A whole bunch of other benefits.
Bits of your job:
- Open and maintain customer accounts
- Resolve product or service questions to ensure customer satisfaction
- Recommend products or services based on customer needs
- Contribute to team efforts and achieve related goals
- Manage incoming calls, chats & emails, and provide assistance
- Maintain and handle customer inquiries, records and documentation
- Deliver excellent customer service with a positive attitude
- And other assigned tasks
Key expectations:
- Medical or healthcare industry experience would be considered a plus
- Strong phone presence with exemplary customer service skills
- Excellent communication skills with active listening
- Customer focus and adaptability to different personality types
- Strong problem-solving and excellent interpersonal skills
- Ability to multi-task, set priorities, and manage time effectively
- Ability to handle stressful situations appropriately
- Excellent written and verbal English language skills
- Proficient in relevant computer applications
Salary: $500.00
